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Posted by: Donald Dunphy (Jan 27, 2009 11:26am) |
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I am at a point in my career, where I'm not willing to work for a discounted price. I see a certain value in what I do, and I know my customers see that value, too. The people who don't see that value aren't my customers. Kind of simple, eh?
I have the opinion that some customers are for me, and some are for other entertainers. I don't get phased when I lose a potential booking (I once wrote a post about this topic, "Posturing"... I was re-reading it yesterday over on the KIDabra forum). I just think "Next!" and move on.
And, if I am losing lots of potential bookings, that means I am drawing the wrong types of prospects to me. It is my fault. I need to go out there, and actively market to the right types of prospects who don't have the price objections.
Now, do I treat a prospect rudely if they can't afford me? No way.
If they say it is out of their budget, I ask what their budget is. They tell me, and I offer them the names of some other entertainers. But I also explain that like many things in life, they often get what they pay for.
I also offer to mail them an information kit.
If they decline, I know they weren't sincerely interested.
If they say yes, then I know the interest is there.
BTW, I have competed against performers who were quoting half of what I was quoting, and I still got the booking. The prospect even asked if I would match the other fee, and I explained that I couldn't. Why did I still get the booking? Because of being nice, having good customer relations skills, good sales skills, and offering the best solution for their needs.
- Donald
P.S. There are ethical ways of negotiating, where you aren't really just reducing your fee for no reason. If you are reducing your show by $50, then ask for something in return worth $50 to you. You ask for something from the customer, in value for the discount. Perhaps you reach the agreement that they will write a testimonial letter for you (I get a letter all of the time without offering a discount, but you could place a value on it), or they will get you another show that same day, or that they will book you for several shows over the course of a few months (get the dates up front, and put in the contract that the discount is a condition of a multi-show booking), or that they will give you a certain number of names (referrals), etc.
Also, don't forget the option of bartering. This is where you get paid partially, or fully, in something other than cash. I've been paid part of my fee in movie tickets, book store gift certificates, swim passes, and newspaper advertising, when I've done bartering over the years.
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