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[quote] On 2012-05-13 17:55, Illuminate . White Label wrote: So... Several weeks back, Hank Lee ran a offer that gave a rebate of 35% off a first order that may be applied to a second. I missed the offer which expired on 2nd May by a day and Aron was nice enough to extend it to me for another day. Having just saw the offer then, it actually took me a total of 2 days after the offer originally expired for my order to be placed. Aron was also nice enough to allow me to apply me rebate to a second order that I could place with the first and that would be shipped together as one. With the package needing to be delivered to Asia, this willingness to combine the order(s) into one shippment would greatly reduce my freight charges. Communications with Aron leading up to the structuring of my order had been smooth and efficient. Aron was willnig to let me place orders for about 4-5 items that were not within this catalog. This was a definite plus given that some dealers are unable to assist with products they do not already carry. Having said the above, its a little of a dismay that although I have provided Hank Lee with a confirmed list of items by 4th May 2012, Hank Lee has not been able to give me, in uncertain terms, an awareness of what product(s) is available or unavailable. Even as of 10th May 2012, Aron indicates that "The bulk of your order will leave here tomorrow". I have not been provided an price estimate as to what is confirmed or otherwise. Having said that, in my email correspondance to Hank Lee, Aron adviced on 3rd May 2012 that "We will also not charge you for any items that are not available to us, although I do think that all items will be available." So, essentially, while alls well... for now, I have been unable to get Aron to provide a definitive breakdown of my purchase estimate. In addition to my original order, I placed a second order for Happie Amp on 5th May 2012 under the terms of another special. I am pleased to say that Hank Lee had offered a significant discount and confirmed that the Happie Amp order is accepted. As of 10th May 2012, Aron informs me that they have not placed an order for my Happie Amp (I need the European 220V model). Due to a my desire to save on freight costs, rather than have to have a second follow up package to be shipped, I requested for Aron to place the order for Happie Amp immediately and ship the packages as one. I certainly am not too pleased that the systems in place didn't seem efficient, at best. So yes... its 14th May today ... my original order was placed on 4th May with a follow up made on the 5th. I am happy with the discounts, if indeed Hank Lee pulls through the order. I am dismayed that it has taken so long for the order to be processed but am keeping my fingers crossed. Of course, the order was processed by credit card. I appreciate the added security that credit cards offer. I hope to provide good news to all when the shippment finally ships and arrives. In summary .... ordering process has been "ok" though it can be much smoother. Maybe because of Hank Lee's earlier non-criminal (backordering, credit charges...) history, I would rather that Aron or others at Hank Lee provide definitive aswers and reassurances - somewhat lacking on their end. Efficiency is wanting but in no way near the point that causes me great concern. Nothing that transpired has me thinknig about wanting to cancle the order and/or instruct my bank to decline any charges from Hank Lee. Cheers ! [/quote]
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