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[quote] On 2012-05-15 07:04, Illuminate . White Label wrote: Having placed my order on 4th and 5th May, its on the 14th that Hank Lee has been able to provide me a list of items that are confirmed and indicated which were unavailable. Due to the nature of the offers (Rebates on first order to be applied to the second), I requested to slightly alter my order by removing those that were subject to longer delays and moving items between orders so that the rebates would balance out. I am pleased to confirm that Aron has allowed me to do that rather than saying "we cant alter the order... you must apply your rebates to another order on any item in our catalog" - I sure would have been ****ed if he did... but he didn't ;) Of the 4 items that were to be delayed, two would arrive within 14 days while the remaining two were subject to longer delays. I requested for the ones subject to longer delays to be removed from my order, which Aron agreed. Again, out of these 4 items that were delayed, two were from Hank Lee's catalog (one of which is subject to long[er] delay) while two others were my special requests out-of-catalog. Because I have finally been able to confirm the items, I've finally given Hank Lee the go ahead to charge my card (I had inadvetenly provided Hank Lee my CC details earlier to have the order process and also thinknig they would take just one day to confirm what is in store or not. Credit Card details were then provided on Arons assurance that no charge would occur until he provided the confirmed list and adviced on the charges. ) Hank Lee is still waiting on my Happie Amp before being able to ship the package out. Hoping its today !! Looking fwd... So, as things stand now: *Hank Lee has taken some time to confirm the list of items *Hank Lee was willing to alter my order in two ways: a) remove items I requested because the delay would be too long b) alter the order to take best advantage of offer *Delivery slowed only because Hank Lee is awaiting delivery of a special order *Hank Lee has not indicated that my card has been processed yet. [/quote]
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