|
|
Go to page 1~2 [Next] | ||||||||||
magicmarkdaniel Special user Bolton, England UK 831 Posts |
Hi All,
If anybody's trying to contact Adam at Illusioncraft, he's having problems with phone and email service at the moment. By all means, give me a call on +44 (0)1204 435283 or drop me an email to mark@mdmentertainments.co.uk and I'll pass the information on and get him to contact you as soon as possible. Normal contact will resume soon. I'll update here as soon as he tells me! Thanks, Mark
Mark Daniel
|
|||||||||
magicmarkdaniel Special user Bolton, England UK 831 Posts |
Ok, Adam is still having problems with phone and Internet, but has set up a temporary email address until it can be sorted.
adamtop@blueyonder.co.uk Will update more as I am updated, or Adam will himself. Mark
Mark Daniel
|
|||||||||
Lou Hilario Inner circle 2235 Posts |
Thanks for the info, Mark. I did place an order 2 months ago and tried emailing him. Good to know how to get in touch with him now.
Magic, Illusions, Juggling, Puppet & Parrot Show ^0^
http://www.louhilario.net |
|||||||||
magicmarkdaniel Special user Bolton, England UK 831 Posts |
Adam has been struggling for some time with his emails, and I can positively say that his customer service is usually A1. Modern communications are great... when they work!
Mark
Mark Daniel
|
|||||||||
JoeC New user Asia 59 Posts |
Does Illusioncraft have a website, as well?
|
|||||||||
magicmarkdaniel Special user Bolton, England UK 831 Posts |
Yes, it's http://www.illusioncraft.co.uk
There aren't a lot of illusions on there at the moment, as he couldn't get round to updating it. But, all his flash products and other items are on there. Mark
Mark Daniel
|
|||||||||
JoeC New user Asia 59 Posts |
Thanks, Mark, appreciated...
Looks like a good resource. |
|||||||||
Lou Hilario Inner circle 2235 Posts |
Still no response from Adam.
Magic, Illusions, Juggling, Puppet & Parrot Show ^0^
http://www.louhilario.net |
|||||||||
magicmarkdaniel Special user Bolton, England UK 831 Posts |
I'll be speaking to him today Lou. Will get him to check.
Mark
Mark Daniel
|
|||||||||
Phatmeat Special user Silver Spring, Maryland 739 Posts |
Hi Mark,
I have made several attempts to get a hold of Adam in the past few weeks but to no avail. I've tried to contact him through email, including the email address you provided above. When that failed I tried to reach him by phone, making sure to call during business hours appropriate in your time zone while incurring long distance charges in the process. I even made sure to forward the emails to you in hopes that you would be able to communicate my message to him. You did respond to one of my emails and told me that you would pass the information onto him, which I do appreciate, although I still never heard back from him. At this point I think I've pretty much exhausted all of my options, so as a final attempt I'm going to try posting here in hopes of receiving a response. I am a returning customer and have even recommended his products to others in the past, however at this point I'm not too thrilled with the customer service I've been receiving. What's the deal? Kourosh |
|||||||||
magicmarkdaniel Special user Bolton, England UK 831 Posts |
I've emailed you Kourosh.
Mark
Mark Daniel
|
|||||||||
DrAz New user 43 Posts |
Hi,
I try t oonctact Adam for an order severals times, but never receive answer. Can you help me mark too ? Thanks a lot Ludo ludo@marchanddetrucs.com |
|||||||||
Paulo Cabrita Special user 820 Posts |
Thanks Markdaniel,
Some days ago I send a email for illusioncraft, and no answer... now I know why! Paulo Cabrita |
|||||||||
Paulo Cabrita Special user 820 Posts |
||||||||||
magicmarkdaniel Special user Bolton, England UK 831 Posts |
Hi everyone.
Just spoke with Adam at Illusioncraft. After months of problems, solutions, problems again and a lot of frustration, Illusioncraft are now back up and running as normal. You can order from their website at http://www.illusioncraft.co.uk or contact Adam at adam@illusioncraft.co.uk Mark
Mark Daniel
|
|||||||||
Mike Thornton Regular user Canton, MI 109 Posts |
Yes, I think I'd feel really comfortable ordering from this company now after reading your post.
|
|||||||||
Lou Hilario Inner circle 2235 Posts |
If they are now open, what happened to the other previous orders when they were closed? I haven't received any replies or actions at all on my order. I'd be cautious on this site. This goes the same with George Iglesias of Twistermagic.com.
Magic, Illusions, Juggling, Puppet & Parrot Show ^0^
http://www.louhilario.net |
|||||||||
Paulo Cabrita Special user 820 Posts |
Thanks Mark!
I send more one email to Adam I will wait for the answer. Paulo |
|||||||||
Paulo Cabrita Special user 820 Posts |
Yesterday Adam from Illusioncraft answer all my emails/questions. I wish all the best for Adam...and thank´s to Mark Daniel for the help!
Thanks Adam to be so kind! Paulo |
|||||||||
magicmarkdaniel Special user Bolton, England UK 831 Posts |
Quote:
On 2010-03-26 20:41, Mike Thornton wrote: To be fair, Adam has thousands of very happy customers across the globe who use, and will ONLY use, his flash products etc. Adam has seen some tough times of late which has resulted in problems with contact. I have tried my best to help him out by providing a contact while he has been faced with problems. I hope, and am confident, that his loyal customers will continue to do business with Adam in the future - knowing that his usual first class service has now been resumed. Mark
Mark Daniel
|
|||||||||
The Magic Cafe Forum Index » » Grand illusion » » Illusioncraft (Blackpool, UK) (0 Likes) | ||||||||||
Go to page 1~2 [Next] |
[ Top of Page ] |
All content & postings Copyright © 2001-2024 Steve Brooks. All Rights Reserved. This page was created in 0.02 seconds requiring 5 database queries. |
The views and comments expressed on The Magic Café are not necessarily those of The Magic Café, Steve Brooks, or Steve Brooks Magic. > Privacy Statement < |