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The Magic Cafe Forum Index » » The spooky, the mysterious...the bizarre! » » Unleash Your Dreams - which experience have you made (20 Likes) Printer Friendly Version

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Miguel Abril
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New user
99 Posts

Profile of Miguel Abril
Bought a Spirit Lamp Kit for Halloween. It didn't make on time. The stuff is well dome with some good details, but some issues:
- Broken wood box
- Poison pendulum not sealed properly, so all liquid was spilled
- Same with a PK blood bottle.

I fixed myself the box with some superglue. And I'm emailing him almost weekly for another bottles as Simon said on his las email.

My last 3 emails were no answered. No idea what's happening with Simon.
Wizard of Oz
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Inner circle
Most people wish I didn't have
4909 Posts

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Their offerings look good, but I've steered away from them because their website is roaring into the 1990's...i.e. time to upgrade. It's so difficult and painstaking to navigate I get frustrated and move on. Sad, since they have a lot of great ideas.
Pay no attention to that man behind the curtain.
espkeith
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Veteran user
CT, USA
353 Posts

Profile of espkeith
Ordered a seance box/kit from UYD a couple years ago. Yes, the website is in need of an overhaul, but no issues with regards to ordering or customer service. The box was ordered to my specs, and no problems other than the usual wait for it to get across the pond.
Jon_Thompson
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Inner circle
Darkest Cheshire
2404 Posts

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UYD sells a lot of Subversive Circuits' products and we have a close working relationship with Simon. He's a good man, if very busy. I think that if someone has a problem with contacting him, it's simply pressure of work. Keep at it. I know he worries a lot about things going missing in transit, and genuinely cares about satisfied customers.
OnTiltSoon
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Special user
Barcelona
544 Posts

Profile of OnTiltSoon
Simon also sent me something that got lost, and sent it again free of charge. So my opinion about UYD is very good.
- Joaquín Gasa Thomas
weepinwil
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Inner circle
USA
2876 Posts

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I've never had anything but good experiences with this company.
"Til Death us do part!" - Weepin Willie
Brynmore13
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Elite user
Australia
485 Posts

Profile of Brynmore13
Simon and UYD are fantastic. I have has them replace items for free that were seized by quarantine, even though they were not responsible for the seizure. I have nothing but praise for them.
All is perceived through the gate of the mind.
Anthony Black
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Tamworth - Albion
843 Posts

Profile of Anthony Black
Another vote here for UYD, Simon has always been very customer focused and helpful and I have never had any issues regarding orders.

He is also the man to see for custom work and has a great team behind him with a lot of experience in various fields of craft making and design.

Anthony Smile
Sicnatius
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Veteran user
Germany
390 Posts

Profile of Sicnatius
I had mixed experiences with UYD. The contact was super friendly, but the delivery of the items took very long.
The products are just wonderful, I am having a UYD duel spirit lamp and it just works great at seances.

So overall I am a satisfied customer.
Stu Montgomery
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Veteran user
St Petersburg FL
354 Posts

Profile of Stu Montgomery
I know Simon has had some very, very sad things to deal with recently. I ordered a Box of Delights, in early January, now almost March & still waiting. Very, very frustrating 'cause I want to get my hands on this & start playing... however, I understand Simon's recent loss & that's more important than any delay. I'll post when it arrives - which I'm hoping wont be too long now Smile
"Round about what is, lies a whole mysterious world of might be" Longfellow.
Lord Freddie
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Inner circle
1093 Posts

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Simon is a great person and takes pride in his excellent customer service.
I can also vouch for his integrity and honesty.
Stu Montgomery
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Veteran user
St Petersburg FL
354 Posts

Profile of Stu Montgomery
Received my order as promised by Simon, who also very, very kindly sent two additional (excellent) props free due to the (entirely unavoidable & understandable) delay. All I can say is they are totally top drawer props! I can't say enough in support of Simon, and the quality of his effects! Worth every second of the wait. These I WILL use... And have lots of pleasure doing so. As for the odd delay... Accept these things happen from time to time remembering that these are hand made, or go for near instant delivery with sub standard mass produced effects that will be no where near the quality of UYD effects.
"Round about what is, lies a whole mysterious world of might be" Longfellow.
Christopher Gould
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Special user
in special pants.
978 Posts

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Sad to hear that Simon has had some personal loss. My thoughts are with you sir.
He is one of the good guys, and not responsible for the vagaries of the postal 'service' and customs.
The Moon is now to be found in the constellation of Gemini:
https://www.geminiartifacts.com
Stu Montgomery
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Veteran user
St Petersburg FL
354 Posts

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Yes, a very sad personal loss... even more so considering the considerable distance involved. A credit to him that, all along, he's managed to keep his customers in mind. Simply one of life's good guys!
"Round about what is, lies a whole mysterious world of might be" Longfellow.
Miguel Abril
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99 Posts

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It's a shame to hear this bad news from Simon.

I hope he get well soon. I'm still waiting for 2 items from him...
george1953
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Inner circle
Mallorca (Spain)
5941 Posts

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Sad to hear about this but must say that I have only ever had first class service from him.
By failing to prepare, we are preparing to fail.
Miguel Abril
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New user
99 Posts

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Simon just contacted me by Facebook. He explained me that with all this family issues, my small items were out of sight. He just packaged them and tomorrow is shipping these.

I strongly recommend buying your bizarrist things to UYD. Quality of products and great customer service.

Thanks Simon!
vianns
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Regular user
France - Paris
135 Posts

Profile of vianns
Hello !

Do you have any news about this website ?

I ordered a Curio set early september, and never received it (a mail services issue I think).
I ordered a new one something like 10 days ago, and I have no news about it...
horus1
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Special user
630 Posts

Profile of horus1
The spirit lamp and seance kit were the first bizarre props I bought.
The props arrived and I was a little disappointed. The spirit lamp didn't work
very well, and everything else except the box and protection bottle seemed underwhelming.

I had many exchanges with Simon who said that there was a batch of lamps that had a weaker
gaff. I was a little put off that a sub par
item had been shopped to me in the first place, and he offered to send a replacement.
He was very nice in all our exchanges.

The replacement never arrived and eventually Simon just disappeared from all correspondence.
When I read the thread above... this was probably during the time of his personal troubles. - and for that I
am of course sympathetic.

Ultimately I found my way to companies like Lebanon Circle, Outlaw Effects and Gemini Arts and Alchemy Moon.
Their products are amazing, and customer service is excellent. (With Outlaw.. your purchase may take some time if it's not in stock..)
I quickly forgot about UYD and shelved the items I bought from them.

In my opinion, these companies cater to the professional. UYD has products more suited to the beginner or hobbyist.
I'm sure some people are quite satisfied with UYD. Especially if you don't want to spend the money for an LC, OE, AM or GA product.
I'm not one of those people.

I peruse their website now and again and see a few clever things there. I might give them another shot in the future, but for the most part
I am sticking to LC, OE, AM and GA. I am always thrilled with everything I order.
vianns
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Regular user
France - Paris
135 Posts

Profile of vianns
Yeah, but some pieces of UYD were quite appealing for me.
But I wrote many mails since the last few days, and I got no answers.
The Magic Cafe Forum Index » » The spooky, the mysterious...the bizarre! » » Unleash Your Dreams - which experience have you made (20 Likes)
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