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Dynamike Eternal Order FullTimer 24148 Posts |
The compare chart tells a lot: http://www.showbizcrm.com/index.php/what-itis/features Is there anything it is not mentioning?
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magicmarcuk Elite user 454 Posts |
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On Mar 13, 2014, Dynamike wrote: Dynamike - I've never used showbizcrm so I won't comment on their product. However in general I find feature charts are often written with bias and they sometimes miss out how well features are implemented, or how useful they actually are. If two systems both have green ticks for a feature, it doesn't mean they both do it well, nor if its easy to use. For example, having a feature called "All in one dashboard" to me just seems as if they're trying to get more ticks for their own system. An "all in one dashboard" might not be as useful as having functions separated out by page. In fact, it could easily be worse. Either way, a green tick here isn't saying much. My vote is definitely with Giggio. It does everything I need and more, and I'm glad I gave their free trial a go as I can't go back.
I make magic apps, such as WikiTest, Earworm, ISO, Inertia Pro and Xeno.
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ScottRSullivan Special user 874 Posts |
I've got to say that this has become an extremely useful thread and its longevity is proving there is some great info here. I've been reading about many of these services and for me, the most interesting benefit is finding out how other people have built their own workflow.
For example, the online form for prospects to contact you. I guess I was just old school and thought a phone number was the most important way for them to contact me. That, followed closely by social media. We all have our own methods and this is great hearing everyone's experiences. My question is this: what sort of percentage of your contacts do you guys get with the forms through these services v. personal contact (email/phone/etc)? Second, for prospects that call or contact you outside of the form, do you jot down the info and enter it during the call or do you enter it in once you get back to your office or (if you are in the office) after you hang up? I can see both having their advantage. I can definitely see the advantage of these multiple services and its awesome we are at a point where there are several services competing for our attention. That just means more services, features, and robustness for entertainers. Best regards, Scott |
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Dynamike Eternal Order FullTimer 24148 Posts |
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On Mar 13, 2014, ScottRSullivan wrote: It is not just you. I remember when websites were getting popular. I received a call from a guy telling me he can make me one for $3,000. I thought the Yellow Pages was always going to be my number one way of marketing. Now I no longer use the Yellow Pages. |
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dearwiseone Inner circle Portland, OR 1143 Posts |
Giggio is great for UK-based performers (as shown by the reviews in this thread). You can't change field names like "surname" to "last name," so it's really not as useful here in the U.S. If, one day, they make it customizeable, and they have a contact button, and support forum links on the website, it might be a great alternative to ShowBiz or some of the other CRMs.
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ScottRSullivan Special user 874 Posts |
I never understood the last name/surname issue.
After all, it's pretty easy for a developer to parse the one line name into first and last names. I did exactly this in my own iphone app so people don't have to fill out an extra line in a form. My thought was I put a little more effort into coding it so the username a better experience. (That said, my little app pales in feature comparison to these other services.) Anyway, I'll have to check it Giggio to see what it's about. Thanks! Best regards, Scott |
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VIEW Special user 687 Posts |
Hi everyone;
I have a question that hasn't been answered. I need some crm software for my PA - but I want to track all leads, that is to say - those that convert into sales, and also those that don't. Can I ask, which of the pieces of software mentioned do this? I know daylite, salesforce etc do this well. But from the entertainers crop - is there a way to track the leads, whether they converted or not, and if they failed, precisely why? At the end of the year I'd like to be able to run a report to see why prospects are saying 'no'. thanks! |
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Dynamike Eternal Order FullTimer 24148 Posts |
I am almost finished with ShowbizCRM.
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Close.Up.Dave Inner circle Behind you! 2956 Posts |
View,
Showbiz is able to classify which leads were won, which were lost. You can add notes to each contact or gig. The "conversion" portion is a bit odd to me with showbiz, because the software itself doesn't account for all of the possible reasons someone can say no or yes. And, and what part of the sales process it happens. You can look at it by a case by case basis. You can assign automation to those lost prospects, and assign them to certain target groups so that they're listed together. It's very easy to add another user to the software so they can look at the data as well. Personally I believe it takes a bit more than software to understand why someone says no. It's six weeks free and worth a shot. PS. If you plan on trying showbiz out, please use the coupon code david1 so I can get the referal credit I'm also happy to answer any PMs regarding this software. I highly recommend it |
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Mindpro Eternal Order 10586 Posts |
Why someone says 'no"? You shouldn't need software to tell you this.
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Close.Up.Dave Inner circle Behind you! 2956 Posts |
Quote:
On Jun 2, 2014, Mindpro wrote: Exactly, don't over think it, the answer is probably staring you in the face. The technology does make some tasks easier or more efficient. Don't rely on a machine for something that is emotionally based. If you need a spread sheet, they're not hard to make. For the money, showbiz is a killer way to keep in touch with people, organize gigs, automate paperwork. |
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Jesse Lewis Loyal user 227 Posts |
There is a reason to track that person who says no, so you can follow up the next year for the event. Even though you are not right this year you may be the next or the next or the next.
Often I get the you are out of our budget line and I still follow up with those people because 1. I may not be out of their budget next year or 2. I may know a great performer that is in their budget next year. A no now does not mean a no forever! Jesse
Learn how to build a bigger business at www.showbizsuccesssecrets.com
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Donald Dunphy Inner circle Victoria, BC, Canada 7563 Posts |
Is the performer inputting the reason for not getting the booking (aside from price, other reasons include a conflict of date, that you were a poor fit, that you never connected with them after their initial inquiry, etc... also, don't forget the concept of "smoking out the real objection" because some prospects give a "false objection"), or is the prospect / potential customer giving their reason for not booking the performer, in some sort of post-inquiry feedback survey sent by email or made over the phone (seems intrusive)?
In terms of birthday shows, there can be some odd reasons for not getting a booking. I've had shows that were bookings, that cancelled because the family had to suddenly leave on a trip, or that the birthday child got ill or broke their arm (and they had to cancel / postpone the party). I guess those fit a broad classification of a "family emergency"... that has nothing to do with price objection. - Donald
Donald Dunphy is a Victoria Magician, British Columbia, Canada.
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gothike Elite user 463 Posts |
Here is my set-up and what I use and its meant for advanced users (geeks):
You can use ACT For Web Premium v16 with the Northwoods Suite: http://www.crmaddons.com/p-12-northwoods......dle.aspx You can capture leads from webforms that also starts them in a newsletter campaign, enters the contact and you can fax, email, print. If they book a show you can move them to another category, setup a annual reminder, send an invoice and other stuff from your mobile phone. Most features of the monthly paid CRMs. ACT is a contact manager with a calendar. Similar to SalesForce but with no monthly fees. I would install it in a desktop with two VMware Virtual Machines running Windows Server 2008r2. One hosting IIS server and the other MySQL. A higher upfront cost but your hosting your own server and have full control of your contacts.
Control your Show Music from a PC from 800 ft away with a remote control. Send me a message to find out how......
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Kevinr Inner circle 1854 Posts |
I tried Showbiz CRM and to be honest I quit using it.
Most of these programs create more work for you to do and take a ton of timeout of your day. First you have to learn the program, Then change what you are already doing to this new very cumbersome program that is extremely tedious. Minutes become hours and at the end you need to ask yourself if this new found "knowledge" or "program type toy" is really even needed. Remember This is a job and at some point you need to stop working and spend times smelling the roses around you. So many successful entertainers making 6 figures for years have survived a very long time. Without any need of making your life more complicated for decades. |
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Mindpro Eternal Order 10586 Posts |
Amen!
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ScottRSullivan Special user 874 Posts |
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On Jun 8, 2014, Kevinr wrote: So, also, said the newspaper and music industries. On a more serious note, Kevin, I think we are all different and while some would make use of an iPhone app, some a monthly subscription service like you tried, and some find a paper ledger the best option. But as you said, this is, for many of us, a business. And I feel it can only be helpful if we can, by using these tools, become more streamlined in our business so as to free up more time to smell the roses. For you, what would make something like that program more streamlined for you? It sounds like speed and the ability to spend less time in the software. Would this be accurate? Best regards, Scott |
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Kevinr Inner circle 1854 Posts |
I built my own website and work on computers daily so I am very aware of technology. Comparing the newspaper to using a CRM is almost laughable.
Many of these programs are far to complex and have to big of a learning curve. Jumping into a program every single time you get a customer and adding in so many tasks and bar doesn't make life more easy to smell the roses it takes up far to much time. They are incredibly inefficient and no matter how hard you try to force yourself to use them we find we get busy and never bother to update contacts. When you have a piece of software designed to make you more productive and you find that you are not using it when at your busiest that's a sign the software isn't doing its job. To update a paper calander or and email to Google takes 10 seconds. To update these "monthly fee" take money from you every month CRM programs 5 minutes and the program has to be open and available. Ahy does it take longer you ask? Because you have to fill in all the fields, decide where everyone fits, categorize them, make sure there aren't any duplicates, and it goes on and on... |
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ScottRSullivan Special user 874 Posts |
Very interesting perspective. Thank you for sharing. I appreciate your taking your time to articulate your frustrations with their service.
Best regards, Scott (Oh, and the newspaper industry comment was mostly tongue in cheek, hence the smily face) |
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Close.Up.Dave Inner circle Behind you! 2956 Posts |
Sounds to me like a crm isn't for Kevin.
As for me, I can't imagine my business without it. My contracts auto populate, I can access them from anywhere I have internet, and have everyone I know in a simple database. Organization isn't just about paying a monthly fee, it's about the investment. If paper tracking is your thing, then go for it. But don't knock the system just because it doesn't work for you. I've made more money because of the features than I imagined when first using it. |
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