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Darkness Inner circle 1626 Posts |
I have not received mine yet and yes I believe Dan is traveling. George I will PM you.
THE SUPERNATURAL ILLUSIONIST & EFFECTS CREATOR WWW.MRDARKNESS.COM
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minty Elite user Rugby, Warwickshire 423 Posts |
I think most of the keys that have landed so far are in the US. Probably sent out by Prof BC himself. I believe Dan is hoping to return from his visit stateside with some stock which he can then send out to European customers.
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reese Inner circle of Hell 1332 Posts |
No. Otherwise I would have received my set by now. It's stil listed as "unfilled". My advice: don't guess what the suppliers are doing. They're reading this thread. Maybe they have the time to answer their customers questions...not a good start to buying from Lebanon for the 1st time... lack of something beyond an automated communication doesn't feel good.
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DocBenWiz Special user Meridian, Idaho 992 Posts |
Reese, Dan and Leb C have integrity, have always kept me informed, made up for any glitches by over-delivering in service and from what I have experienced from customers here. I believe Dan stated up front in a post here (or maybe it was noted by Prof BC) thT Dan had to be outtof counfry briefly, so activity would be delayed until his return to UK. Not excusing him, but just noting that I have hade exdellent service (betterthan a couple of other well known "spooky" suppliers frequently mentioned here), so just advising to shot a pm or email to Dan and don't make a premature judgment until trying to work out some communication with Dan. His creations are of the highest quality, with great value, so it would be worth summoning some patience....IMHO.
"Pay no attention to that strange man behind the curtain" (it's only "Doc Benjamin from the Amazing Wizardelia Wagon")
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reese Inner circle of Hell 1332 Posts |
All rite. Thanks for the positive note.
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David Eichler Grammar Host Durham, ME 1780 Posts |
I echo what DocBenWiz said. Also, remember Dan is a one-man show, so to speak. When we support businesses like his, we are supporting folks who are craftspeople - not some big box store. Big Box Stores have customer service folks who are available extended hours every day...they also often sell wares that were made by individuals without soul, love, and care going into the work they do. Folks like Dan who are running these very small and very specialized businesses are making their livelihood by providing exceptional products and exceptional customer service, as a rule - not an exception. If people dig around (or hang around and read threads with any regularity), they will know that glitches will undoubtedly come up from time to time, but Dan does have a stellar reputation for taking care of his customers.
In this day and age of instant gratification becoming the expected norm, every once in a while we just need to remember we are dealing with people, just like us. Well, Dan may not be just like us. He's a deranged soul. I wish I was more like him. Striving...striving... This is not intended to be finger shaking at anyone... I promise. Just a gentle reminder we're all human and we vote with where we put our hard-earned cash. All the best, David |
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reese Inner circle of Hell 1332 Posts |
It's not about salivating for "instant gratification". You're piling on. You want me to respond to your points when I was ready to give the issue a rest? O.K. I run a business. I always communicate personally with a buyer if there's a delay. I never leave a customer hanging. People appreciate "little" things like that. It makes a difference.
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MatCult Inner circle 1518 Posts |
Quote:
On Oct 27, 2014, reese wrote: Thanks for the advice. I know for a fact that Dan is travelling currently, that is why I chipped in. It wasn't a guess. I was only trying to help. No need to get snippy.
"Disbelief in magic can force a poor soul into believing in government and business."
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minty Elite user Rugby, Warwickshire 423 Posts |
Quote:
On Oct 26, 2014, reese wrote: No. My advice: learn some manners. People here are trying to help you. I emailed Dan regarding delivery of my key, and received a reply from him on 23rd October. My post was based on the information he gave in that email regarding how delivery to the UK and Europe was being arranged, and the timescales involved. I'm afraid I was trying to be helpful. I won't let it happen again. |
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reese Inner circle of Hell 1332 Posts |
My apologies Minty. I was rude. I'm glad you called me out on it. (Are you also posting as MatCult? If not, the doppelganger effect has me confused!)
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minty Elite user Rugby, Warwickshire 423 Posts |
Thanks Reese. I hope we both receive our keys in the next week or so.
No, I don't post on here as anything other than Minty. As for Doppelgänger - now there's a great Prof BC effect! |
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Taveren001 Regular user Pennsylvania 174 Posts |
I can tell you from personal experience that Dan has gone overboard with customer service emailing me to ensure that my Abberline's Repository arrived safely, and also filmed a video detailing it's construction for me whist I was awaiting it' arrival. I have asked for advice, and he freely gave of his time to answer the question and offer suggestions as well. He might be a "dark" man, but a good and honest one. I have no problem ordering from Lebanon Circle sight unseen. I would ask to just give him your benefit of the doubt and allow him to show you himself his integrity in his products and services. Also remember that he is a one man operation and then look at how busy your life is, and that Halloween is a very busy time. And remember, a great product is well worth the wait for delivery.
PS: Just my two cents. Please give it the weight you feel it deserves and no more. Thanks. |
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LebanonCircle Special user London, UK 908 Posts |
Hi all
Just to confirm, yes I am away until Monday however, all UK/EU orders can't be shipped until the shipment arrives from the US. Thanks for all of the supportive comments and Reese, all you need to do is drop me an e-mail and I will reply. The effect was only officially released on the 16th so patience please people. Darkly Dan |
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Darkness Inner circle 1626 Posts |
Enjoy your time Dan you deserve it.
THE SUPERNATURAL ILLUSIONIST & EFFECTS CREATOR WWW.MRDARKNESS.COM
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LebanonCircle Special user London, UK 908 Posts |
Thanks! I don't go away very often, admittedly Halloween may not be the best time but when back next week life will return to normal (for me anyway) and orders will be flying out immediately....
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Darkness Inner circle 1626 Posts |
So my key arrived today.
I have to say, I love the feel in my hand. The key turns on a dime, it worked every time without effort. I am sure it will turn no problem in a specs hand, nice and slow. It looks beautiful when it turns, truly amazing, nice weight. The age is perfect. Haunted Inns or Cemetery Gate? It's nice to have two great keys now.
THE SUPERNATURAL ILLUSIONIST & EFFECTS CREATOR WWW.MRDARKNESS.COM
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PROF BC Inner circle 1445 Posts |
Additional note to Reese and others still waiting: Late delivery outside of the Americas is entirely my fault occasioned by some bumpy timing. I asked Dan to release the key in mid-October not realizing that he had a commitment to travel beginning only a day after the requested date. As such, I completed all of the keys and prepared to post Dan his supply when he wrote and asked me to hold that shipment to him as he would not be in the shop to receive it until November 3. he asked me to post it around October 28 to ensure he would be home to take delivery.
Unhappily, he didn't realize that I had a week-long contract from October 24 to November 2. As such, I was only able to ship Dan's supply to him on Monday, November 3. It usually takes 8 days for shipments to reach him, so we are looking at Nov. 11 (earliest) before Dan receives his stock and can begin fulfilling orders outside of the Americas. My original thinking was that I would be able to fulfill all orders in the Americas before I had to leave on Oct. 24 (and I have done that, BTW) while Dan would receive his stock around that same time and begin fulfilling orders outside of the Americas with no delay perceived. I apologize sincerely for the muddle. Had I only first ascertained that Dan would be unavailable for the full week before I became unavailable, I would have held release until this week when we would both be ready to fulfill orders rapidly. The keys are all ready. The only delay is on account of my own bad timing, for which I again truly apologize. Please, I beg you, do not paint Dan's first-class service with the tar of my own poor timing. nb: All orders from the Americas continue to be shipped immediately as I receive those orders from Dan. Prof BC
Phasmologist
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vianns Regular user France - Paris 134 Posts |
Okay, thanks for the news !
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Darkness Inner circle 1626 Posts |
I'm sure people do not hold it against anyone that they went on vacation. They were just not aware. Auto reply on email may be a good working solution in the future?
Availability is always a problem with a one man business so to speak, I used to have the same problem. Everyone has a life and that's totally understandable. People will be more than happy when they receive their keys. Just think when there was no email, internet, texting and voice mail. Ah...the good old days....
THE SUPERNATURAL ILLUSIONIST & EFFECTS CREATOR WWW.MRDARKNESS.COM
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theghostcompany New user Switzerland 82 Posts |
Am I the only one who is slightly puzzled by what Dan and the Professor write? These people claim to be able to read minds, to sense the supernatural, even be in touch with the deceased and their messages - yet they did not anticipate each other's unavailability?
This casts serious doubts on their powers... :P |
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