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Topic: Magic Notes: Some Changes
Message: Posted by: jbadman (Feb 26, 2005 01:51PM)
Hi,

On Daniel Garcia's 'Blueprints' topic here there has been some discussions about some people experiencing errors when downloading some files from Magic Notes.

In response to this I've made a couple of changes to the way things work there:

(1) I've implemented some new code which hopefully will solve the initial problem

(2) Instead of locking the account after the download, you now get three attempts for the download - so if it fails once, you still have two more goes at it.

Hopefully this will reduce support issues at our end AND frustration at yours and make Magic Notes even better for both contributors and purchasers!

Regards,

Jamie ( http://www.magic-notes.com )
Message: Posted by: calexa (Feb 26, 2005 09:14PM)
Good idea with the three attempts. I had no problems when I downloades my files, but I was wondering what I should do if something goes wrong....

Magixx
Message: Posted by: MSD921 (Feb 27, 2005 03:27PM)
I just made a second purchase from Magic-Notes. The download went perfectly. My first purchase, (the large Blueprints file), had to be resent but ended up working out as well. Looks like any "kinks" in the system have been worked out. Magic-Notes has great material being offered and great customer service. Thanks.
Message: Posted by: MisterE21 (Apr 28, 2005 10:17AM)
I just wanted to post this, so people are aware:

Yesterday I made three purchases (one of which WAS Blueprints) from magic-notes and for whatever reason (probably something to do with the settings of my internet connection here at work) the instant downloads did not start; also, because my primary email is AOL, I was unable to recieve any of the emails with the alternate downloading instructions (I didn't realize this until today).

I gave it all last night to see if I'd get any emails and did not; sent Jamie an email this morning and had a reply with my download information within about 10 minutes. Wonderful service and a great guy...I'll definetely be doing more business with http://www.magic-notes.com!!

For the record, also, Blueprints downloaded perfectly...
Message: Posted by: Cameron Francis (Apr 28, 2005 03:40PM)
I too experienced a problem with Blueprints download. And I too am an AOL user. Emailed Jamie and he took care of it right away.

I also downloaded Underground Collection from the Underground Collective site and that I had no problem with. Downloaded right away.

Both great services with terrific products.
Message: Posted by: Andrew Loh (Apr 28, 2005 07:47PM)
Hi folks,

I experienced this too when I tried to download the 'Blueprints' ebook, I tried quite many times and at the end, I downloaded some of the illustrations went missing. This is the previous case happened.

Cheers,
Andrew