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Topic: I've ordered a Selberg!
Message: Posted by: Aussie (Jul 22, 2012 03:38PM)
When Clinton Detweiler advised me the other day that I had passed my Advanced Certificate for the Maher Course I decided that I was definitely going to be dedicating most of my time to my vent shows this Summer.

So to celebrate and to add to the show I finally ordered a Selberg figure and this is the one that I've ordered.

[IMG]http://i1259.photobucket.com/albums/ii553/AussieVent/SelbergJackLivingPuppet.png[/IMG]

His name will be MJ. As soon as I saw him on the Selberg site my mind starting popping with character ideas and story lines. I'm super excited.
Message: Posted by: Lou Hilario (Jul 22, 2012 07:20PM)
Welcome to the Selberg Club!
Message: Posted by: Bob Baker (Jul 22, 2012 07:39PM)
I presume when you said you want to use him in summer shows, you meant summer 2013-2014.But yes, welcome to the club. They are great figures.
Message: Posted by: Aussie (Jul 22, 2012 07:45PM)
[quote]
On 2012-07-22 20:39, Bob Baker wrote:
I presume when you said you want to use him in summer shows, you meant summer 2013-2014.But yes, welcome to the club. They are great figures.
[/quote]

I'm in Australia Bob, Summer is in December 2012 (your Winter).
Message: Posted by: Dickens & Dave (Jul 22, 2012 07:54PM)
No, Bob knew what he was saying, expecting it by December is wishful thinking, I think the usual wait time for a Selberg is at least a year.
Message: Posted by: Aussie (Jul 22, 2012 08:47PM)
[quote]
On 2012-07-22 20:54, Dickens & Dave wrote:
No, Bob knew what he was saying, expecting it by December is wishful thinking, I think the usual wait time for a Selberg is at least a year.
[/quote]

A year!? I was given a time frame of about 12 weeks. He's not having anything extra except for raising eyebrows

I emailed Tim Selberg to reconfirm this. I certainly hope that's not going to be the case as it throws out my plans.

Gosh not even Dan Lavender takes a year
Message: Posted by: Dickens & Dave (Jul 22, 2012 09:07PM)
If he told you 12 weeks, you can hope he meets that timeline, but I know there are people on this forum who have bought Selbergs and can tell you that generally it's a year's wait.
Message: Posted by: Aussie (Jul 22, 2012 09:24PM)
Well if that's the case I may have to come up with another plan. A year is way too long.
Message: Posted by: creativemac (Jul 22, 2012 10:51PM)
Dreams do come true, sometimes. Lady attending conVENTion received her figure that was ordered January 2012. Imagine that, received in the same year as it was ordered.
Message: Posted by: robholland (Jul 23, 2012 02:47AM)
I've ordered 2 Selberg figures in January. In May ''one was almost finished''. Until today, I still don't have one figure yet.... :(
But they are worth the waiting, I guess..
Message: Posted by: Bob Baker (Jul 23, 2012 04:36AM)
[quote]
On 2012-07-22 20:45, Aussie wrote:
[quote]
On 2012-07-22 20:39, Bob Baker wrote:
I presume when you said you want to use him in summer shows, you meant summer 2013-2014.But yes, welcome to the club. They are great figures.
[/quote]

I'm in Australia Bob, Summer is in December 2012 (your Winter).
[/quote]

Even though I'm an American, I know my geography. :)
Message: Posted by: Aussie (Jul 23, 2012 05:36AM)
Didn't mean to offend you Bob, I just thought you might have missed that in my profile.
Message: Posted by: maps (Jul 23, 2012 06:13AM)
I was promised 12 weeks but have to wait more than one year for it.In spite of many emails which was ignored,
I wish you all the best and hope your wish will come through for you.
Message: Posted by: Wanlu (Jul 23, 2012 07:18AM)
I am still waiting for my new figure from Tim Selberg...

When I get the figure, I will post my comments. While I am sure the figure will be a work of art, I don't think anyone will like what I have to say about his so called NEW policy.
Message: Posted by: creativemac (Jul 23, 2012 10:46AM)
.....his so called NEW policy.

You "GET IT" when I feel like sending it to you.
Message: Posted by: robholland (Jul 23, 2012 02:21PM)
What new policy Wanlu?
Message: Posted by: Aussie (Jul 23, 2012 03:05PM)
I emailed Tim asking him to provide me with a lead time for my order and even referred him to this thread, but received no response. So based on all of your responses plus others on my FaceBook post I cancelled my order.
Message: Posted by: Dickens & Dave (Jul 23, 2012 03:25PM)
[quote]
On 2012-07-23 11:46, creativemac wrote:
.....his so called NEW policy.

You "GET IT" when I feel like sending it to you.
[/quote]

I don't think that is a NEW policy.....
Message: Posted by: KeithS (Jul 23, 2012 04:31PM)
[quote]
On 2012-07-23 16:05, Aussie wrote:
I emailed Tim asking him to provide me with a lead time for my order and even referred him to this thread, but received no response. So based on all of your responses plus others on my FaceBook post I cancelled my order.
[/quote]

I'm sorry to hear that, Aussie. The man is obviously a brilliant artist; it's just too bad that he does business in this manner. Unfortunately, he's not the only figure maker that does so.

That said, we have an awesome new figure maker in our midst that you may want to consider - Mr. James Manalli.
Message: Posted by: Wanlu (Jul 23, 2012 06:02PM)
With all due respects, I think Ausie should give Tim the chance. If he said 12 weeks... he might deliver in 12 weeks, why cancel an order just because you heard stories...


My Tater was delivered promptly...

I am only having a problem with my nee order...

Ask Tim about the NEW policy... I cant comment on it. Its his policy...
Message: Posted by: Wanlu (Jul 23, 2012 06:07PM)
As a puppet seller, our policy as well as others I have dealt with is to ask for a deposit and once we have the deposit, we start making the puppet. When the puppet is ready to be shipped out, we ask for the balance and after getting the balance, the puppet ships out the following business day.

I'm afraid Tim's new policy is not the same...

In any case, Ausie should have not cancelled his order just because of stories. If Tim gave you a timeline then you should clear it up with him first.  He can make it in 12 weeks so if that is your agreement with him, then you should just clear it up with him. As I have said my Tater was shipped promptly. Its the new order (Rupert) I am having problems with and yes the new policy is kinda peculiar but if you want a Selberg then you must be willing to wait for it...
Message: Posted by: creativemac (Jul 23, 2012 07:27PM)
Wanlu,
how is Aussie to clear it up with Tim, if he DOESN'T respond to emails or phone call?
Message: Posted by: Dickens & Dave (Jul 23, 2012 08:08PM)
Good point!
Message: Posted by: Wanlu (Jul 23, 2012 10:43PM)
Tim replies to emails, not instantly but he sooner or later will.

I think Aussie just needs to wait for a reply instead of cancelling the order. Of course it's his money so I really can't tell him how to handle the situation but if he really wants a Selberg, I am saying he really needs to wait.

I am not tolerating Tim's new policy... in fact I think its crazy specially in my case because I was not aware of such new policy before I made my deposit. But for vents who don't mind waiting, all I can say is a Selberg could very well be worth the wait.

Tim must be clear with his new policy before he accepts a deposit.


My two cents worth.
Message: Posted by: Wanlu (Jul 23, 2012 11:10PM)
To be frank with all of you, I am not a perfect buyer so I am not in a position to ask Tim to be a perfect seller.

My Rupert went under several delays and miscommunications until I finally made a deposit... so I was not really in a position to act like Tim is being unfair.

My only point is that a seller should always be clear with his buyers as far as terms and conditions are concerned..
Message: Posted by: Aussie (Jul 24, 2012 05:37AM)
I appreciate all of you being so open and honest in this discussion. My plan for this figure was to be included this Summer and I was always clear about that from the outset.

During my initial enquiries with Selberg he responded almost immediately every time, and believe me I asked many questions over a course of several emails. Then I posted here and on Facebook about my order as I was genuinely excited about it. But the overwhelming response of similar dissatisfied customers raised concern. So I emailed Tim pointing him out to this thread with a link to it. I received no response which seemed suddenly in keeping with all of your stories. So I emailed him that I would cancel my order unless he had a figure in stock, not receiving a response convinced me to cancel my order.

I'm disappointed of course but from what I've read from many other vents and what some have since told me I believe I made the right decision. Since cancelling my order I have not heard from Selberg.
Message: Posted by: Wanlu (Jul 24, 2012 08:19AM)
That is sad news Aussie... but my strong suggestion is if you really want a Selberg, you will just have to be patient. So far I have sent Tim three unanswered emails... but I'm still waiting, I know he will reply before Armagedon.

OR... you can watch out for figures for sale on Ebay and at VentCentral, in fact there is one right now at the Marketplace.

While its true that a lot of us are not happy with the waiting part, it is also true that a lot of vents say that a Selberg is worth the wait.
Message: Posted by: Aussie (Jul 24, 2012 08:39AM)
Maybe so Wanlu, but as I said I really wanted the figure by this Summer as pert of a planned new act. I believed I would get that up until now. This is reaffirmed by Selberg's sudden email non-responsiveness since placing and consequently cancelling my order despite me suggesting I was prepared to take a stock figure if he had one.

Like so many of us we rely on our figures as part of our business success and an unreliable supplier can not contribute to that.
Message: Posted by: Zuke (Jul 24, 2012 09:25AM)
I definitely think Aussie did the right thing. Firstly, these are not inexpensive items and sending money to someone half way around the world who isn't answering emails makes one kinda nervous. Secondly, this is just not the way to do business...Aussie advised when the puppet was needed and this obviously was never going to happen. I think it's time people stopped sticking up for shoddy business people just because 'they're a good artist' etc. It's a business and they should conduct it as such.

Here endeth the rant.

:)
Message: Posted by: Wanlu (Jul 24, 2012 09:53AM)
I think that if a seller is just straight forward in telling the client about his delivery schedule, I think there is no problem. I am not saying I am happy with Tim Selberg's policy because I am NOT! I think his policy stinks! But if only he can be straightforward and tell his clients his delivery schedule before asking for a deposit and actually get the figure ready as scheduled, then it's still good business.

Take Brant Gilmer for example... when I emailed him last June of 2007, he said if my order is placed by that time, the figure will be ready by Spring of 2009. That's about two years... and if only I was not too impatient, I should have received a Gilmer figure three years ago.

Can anyone guess how long it will take to have a custom made Hartz figure? One will be so lucky if Mr Hartz will actually make one for him. I have been waiting for mine for 5 years and still no luck. The only good thing is he does not ask for a deposit so you can't really demand a deadline.

I guess I was very lucky with my custom Cowles wood figure, which was swiftly made and the quality is awesome. So if one does not have the luxury of time to wait for a figure, I suggest you try Tim Cowles who makes fantastic figures as well. But if one can wait... I strongly believe and I'll say it again, a Selberg is worth the wait....just like a Gilmer, a McRay or a Hartz is worth the wait.
Message: Posted by: Aussie (Jul 24, 2012 04:32PM)
I have no doubt Tim Selerg's figures are amazing, but when I placed my order I made it clear I needed him by December. As I said since posting this thread and mentioning it on my Facebook page I have been inundated by disgruntled customers with similar stories as yours. I agree Wanlu that if a figure maker is clear and upfront at the beginning about lead time and actually sticks to it than most people don't have a problem with that. I don't think people are upset because of the length of wait time, but more so because of the lack of communication and inability to remain on a schedule that Tim seems to have.

These days of course there are a growing number of figure makers who are easily comparable such as Albert Alfaro, I have one of his figures, and his reputation for providing high quality figures within the time he commits to is well known. While we vents can appreciate and respect the art and skill of these wonderful people who build our figures for us, at the end of the day for most of us this is our life and our bread and butter as well. Like any business we must have reliable suppliers and luckily we still have choice.

Thank you everybody for your advice :)
Message: Posted by: Wanlu (Jul 25, 2012 12:10PM)
I understand Tim Selberg has responded to Aussie's emails... what did he say?
Message: Posted by: Aussie (Jul 25, 2012 02:49PM)
Tim emailed me to express his concerns about this thread and that he hoped we could clear this matter up and continue with my order. I informed him that I was simply reacting to this thread and other information I received from his past and present customers as that is all I have to go on when ordering all the way from Australia.

To be honest I didn't want to cancel my order as I've been wanting a Selberg for years, but when I innocently post that I finally have ordered one and the overwhelming response was so negative it surprised and concerned me.

However, I'm not unreasonable and of course if Tim can deliver on my order within the time I require him (I advised him when placing my order I need the figure by December which would be 16 weeks or 4 months at least) than I'd be ecstatic and happy to continue with the order. If I got him by then I'll be the first to post in this forum and every social network about it, and that was what I replied to Tim's email.

I didn't expect this all to happen I was simply sharing with the vent community that I finally ordered a Selberg.
Message: Posted by: Aussie (Jul 25, 2012 09:20PM)
Tim has emailed me again and has stated he will have the figure I ordered to me by December this year. He expressed his regrets as to the tone of this thread and I believe him. His approach in his emails following this thread has been very kind and although I reacted to advise given to me by so many of you (no doubt with the best intentions) I believe everyone deserves a fair go. So based on the conversations Tim and I have had today I'm going ahead with my order.
Message: Posted by: Dickens & Dave (Jul 25, 2012 10:01PM)
Glad to hear everything worked out and your still getting the figure you wanted.
Everyone did have good intentions, based on what so many knew about ordering a figure from him, no one wanted you to be disappointed or have plans for a new show fouled up.
Message: Posted by: Wanlu (Jul 26, 2012 02:28AM)
Good for you Aussie

Question: Did you make a dep or did you pay in full already?
Message: Posted by: Aussie (Jul 26, 2012 02:55AM)
[quote]
On 2012-07-26 03:28, Wanlu wrote:
Good for you Aussie

Question: Did you make a dep or did you pay in full already?
[/quote]

I paid a deposit Wanlu.
Message: Posted by: Wanlu (Jul 26, 2012 04:14AM)
How much dep did you make? Did he tell you when your balance is due?

Thanks for the info, appreciate it. :)
Message: Posted by: Aussie (Jul 26, 2012 04:48AM)
It's all on his website Wanlu. $275 deposit and balance upon completion
Message: Posted by: Wanlu (Jul 26, 2012 05:09AM)
[quote]
On 2012-07-26 05:48, Aussie wrote:
It's all on his website Wanlu. $275 deposit and balance upon completion
[/quote]

Oh... Lucky you! :)
Message: Posted by: maps (Jul 26, 2012 11:37AM)
Well,you are lucky you got his attention.Like you I paid the deposit after been promised a delivery date by both Tims.I even committed to my clients that I will be using the said puppet but was disappointed and have a not so great time trying to pacify my clients.
No apologies and still have to wait more than a year like everybody else.
Maybe his policy has changed. You should give him a chance and let us know how it turned out
Message: Posted by: creativemac (Jul 26, 2012 01:26PM)
Aussie,
Best advice I can give you, have Tim send you a email stating explicitly that the figure being ordered will be delivered by such and such date. Should it not be delivered by said date, state the penalty such as a reduction in price or free shipping. Should there be further delays beyond 30 days, further pentaly. This needs to be spelled out so it's not a he said, you said. This should not be a problem for someone who truly wants to deliver and IMPROVE his customer relationship.
Message: Posted by: Aussie (Jul 26, 2012 03:13PM)
This is part of what Tim wrote in his email when I asked him to have it completed by December

[quote]..As for Jack, yes, you can definitely receive him within the stated 16 weeks in this case. Your order is not overly laden with animations so it will fall within that timeframe for sure...[/quote]

I hope he will honour this.
Message: Posted by: Jimmy Vee (Jul 28, 2012 09:02AM)
There are many great figure makers that create beautiful puppets, are responsive to their customers needs, have super smooth and usable mechanics, keep their word, deliver on time and treat people with curtesy and respect. Check out Mike Palma at Ventriloquist Workshop. His figures were a hit at VentHaven and he is very accessible and know how to build a figure from the persective of a performer becuase he is one.

I have also had a similar expereince with Tim as several other people here on this thread. A year after the deposit was made I cancled my order when the puppet wasn't even nearly complete even though the figure was promised in 4 months.

Since then I've bought and sold many of his figures from other people and have not kept any of them. These figures are simply not with the mistreatment and aggravation.

As someone who makes a living educating entrepreneurs on how to get more business, I feel that people who do not treat their customers with respect, honor their commitments and simple do what they say they are going to do should not be in business. They don't deserve it. They give all entrepreneurs a bad name and reputation. It's unprofessional and disgusting.
Message: Posted by: robholland (Jul 28, 2012 10:46AM)
I have had the same problems with Monsterpuppets.com
More than 2 years ago I paid for a puppet. A year ago he would be ''almost finished'' . Today I still have no puppet, no money back...not even an apologie or reaction!

So my advice: don't do bussiness with Monsterpuppets.com!!
Message: Posted by: Aussie (Jul 28, 2012 02:47PM)
Having liaised with Tim a couple more times yesterday I decided to go with one of his "in stock" figures which he will be painting and wigging according to my character specifications.

Once I decided which figure I would take Tim stated in his last email to me yesterday
[quote]...Puppet can ship out within 3 weeks for sure but likely sooner.[/quote]
Message: Posted by: TimSelberg (Jul 30, 2012 03:28PM)
A message from Figuremaker Tim Selberg,

First off, to those of you who have appreciated my work and contribution to the art of Ventriloquism these many, many, years - I'm grateful for your patronage and enjoyment of Selberg Figures.

I do not generally take time to participate in threads such as this - regardless of what or whom the topic - especially when they are as vitriolic as many that have been displayed here. Frankly, there seems to be an inordinate amount of negativity and a self righteous attitude that has caused me to lose a measure of respect for some of you, I'm sorry to say. It is somewhat disheartening to see that, after 40 years of successfully perfecting and honing our exceptional Figures for satisfied clients ranging from amateurs to celebrities, and film studios to aficionados/collectors, and galleries the world over, some would like nothing better than an opportunity to try to tear down another's accomplishments through the wonders of cyber media; an all too frequent and troubling aspect of human nature, it would seem.

While it is tempting to list in detail herein the countless hours that are spent in the office managing (and looking after some of you specifically) the many quotations, sketches, order changes, cancellations, slow, late, or non payments, I will refrain. Though precious time is taken away from the workshop itself in dealing with sometimes petty issues
- it is often these same people who are typically first to complain as to why their Figure is taking so long - and would surely make for a salacious posting, this is not my style or purpose in Figuremaking. At times, however, this would seem nearly enough to make one question the merits of even operating a business of this type at all.

Although I am personally devoted to integrity, I'll point out that my own work has been routinely borrowed from, deconstructed; and outright attempts to illegally copy it are clearly evident. No matter. Bottom line is Selberg Studios' Figures are unmistakable and will remain so. I have always sought to expand and innovate the art of Figuremaking since I began in this work, and the reputation I have built over time speaks for itself and needs no defense. In addition to the artistry involved, the sheer commitment required in the exacting calculations and engineering principles needed to create my characters is also unknown to most.

Now to address the timeline issue as regards Ben's Figure Order. The fact is, a 12 week timeline for this specific Figure was never given by me. Ben did not ask for a timeline on this Order prior to placing it. Then - within the course of 24 hours - the order had already been cancelled before I'd read or had an opportunity to even respond to the question! This primarily as a result of the negative rhetoric generated inappropriately on this blog.

Regardless, this seems to have been cleared up positively - as has been noted on the Magic Café already - and I look forward to shortly adding Ben to the list of satisfied owner/recipients of Selberg Figures.

While I will be the first to tell you that creating our detailed Figures does take a great deal of time and painstaking work, my over-arching concern has always been that each finished Figure meet the meticulous standards I've set before it leaves my studio. My discerning customers know this, and do not expect less, and we build each figure with the knowledge that it will outlive all of us and likely be passed down to future generations. Though it is always our goal to achieve this outcome in as timely a manner as possible, this process can sometimes take longer than we would like or project. I am more than willing to admit that, of the many hats I must wear, office manager and master of scheduling may not be at the forefront of my skill set and sometimes takes a back seat to the artistic endeavors. That said, I am also working continually to add competent people to my staff to lessen build times; we have been making definite strides currently to speed delivery and a backlog of work is being cleared up at this time.

I'm always striving to improve my business model and and do not shirk constructive critique. Although I too am human, it's been my aim to accommodate as many of my clients' needs and requests as possible. I further ask that my clients, current and future, direct questions regarding Orders for my work to me personally. There is no one who can better provide information about my policies and craftsmanship than me, as I have indeed originated them.

Please check out Selberg Studios' recent additions to our new website: http://www.selbergstudios.com. We've recently added information regarding Signature Series Figures (our first with Mr. Jimmy Nelson) and other exciting new characters and developments are in the works. We will also be hosting an appreciation celebration for Selberg Studios' clients this fall!
Message: Posted by: creativemac (Aug 3, 2012 02:56PM)
This is posted over at WorldVents, dated TODAY...

Help me contact Tim Selberg

I ordered a vent figure from Tim Selberg in Jan. 2012. My credit card was charged the full amount in May. Unfortunately, I have not received my figure yet and Mr. Selberg does not respond to my emails. I am not really trying to rush his artistry. I just want to know the status of my order. He did not respond to the email sent in June, nor the one I sent in July. I sent another one at the beginning of August and it came back as undeliverable because the recipient's mail box is too full.

At any rate, if any of you knows how to contact Mr. Selberg, please let him know that his mailbox is full and the this customer would like a response.
Thank you,

Can anyone help this person?
Message: Posted by: Dickens & Dave (Aug 3, 2012 03:19PM)
I just saw that on list and immediately thought of this thread.
Message: Posted by: Dickens & Dave (Aug 5, 2012 08:36AM)
Fair is fair, the message posted on worldvents about not hearing from Selberg was posted here, so this follow-up message on worldvents should be posted too;

"I recently posted asking for help in getting in touch with Tim Selberg regarding an order I have placed with him. I received messages from many of you, for which I am grateful.
More to the point, Tim Selberg himself contacted me in a gracious email. Our communication snafu has been resolved.
I might add that among the comments that I received from you, my fellow vents, the overwhelming consensus was that Tim's figures are worth waiting for.
I am looking forward to receiving my new figure fairly soon and will report when that occurs.
I just want to thank both Tim and all those on this list for being part of the solution."
Message: Posted by: creativemac (Aug 5, 2012 09:47AM)
Dave, just saw that, and was going to post it and something along the line; have to post the positive along with the negative.

It's all about communication. Goes a long way to resolve issues.
Message: Posted by: Aussie (Aug 5, 2012 03:18PM)
I'm glad it's all working out for everyone. According to Tim he's shipping out a few orders this week including to the Netherlands and Wanlu's order.

Tim will be painting and wigging my figure this week and so he's still on schedule as well for delivery to me within the next couple of weeks.
Message: Posted by: Anverdi-museum (Aug 6, 2012 07:02AM)
I haven't been in this section of the Café for awhile and came across this post. Although I am primarily a professional Magician I do a brief vent act in my shows and have been doing so for over 25 years, gotta say I am surprised about what I am hearing about the snail like and non chalant business practices of Selberg - his rep in the vent field was always tops.

In my field of magic I have encountered similar dealings when I ordered a custom prop, paid for in advance and a year later never even heard from them! When I placed a call, no apologies - were indignant and offered a refund. Not the way to do business, bring back the old days when people took pride in their business.

In the vent field I am referring to Howie Olson, a true gentleman! I purchased several figures from him over 25 years ago - one I have constantly used for over these 25 years in literally thousands of shows - he is great, lightweight and NO problems.

Below is a clip of me and my pal 'Randy' from 1986 - I just used him yesterday in two shows!



http://www.youtube.com/watch?v=qj11niw2kXM&feature=plcp



Howie was pleasant to talk to, kept his promise and delivery date, made *** good figures as you can clearly see and they last a LONG time! I will others would have the same attitude.

Just my two cents!


Chuck Caputo

http://www.freewebs.com/caputocollection/
Message: Posted by: ColinDymond (Aug 8, 2012 10:25AM)
Probably the wrong place but I have an as new Tater that I might be tempted to part with. Immediate delivery!
Message: Posted by: Aussie (Aug 15, 2012 02:14PM)
I'm a little worried. I've paid in full and not heard anything despite sending emails :(
Message: Posted by: Aussie (Aug 15, 2012 04:08PM)
Just received an email. He's finishing up painting MJ.
Message: Posted by: aguiloj (Aug 15, 2012 05:20PM)
Good for you. Don't forget to let us know when you receive it...
Message: Posted by: creativemac (Aug 15, 2012 07:31PM)
And better yet, give us a glimpse.
Message: Posted by: Aussie (Aug 15, 2012 07:58PM)
I will guys
Message: Posted by: ColinDymond (Aug 16, 2012 03:12AM)
I think there is something we should remember, when we order a figure or puppet that is being made for us. To the buyer this is the most import thing on their mind, it's probably the most amount of money they have evr spent on a puppet but for the figure maker, it's just another job, one of the things they make day in and day out! So to you, you want to know how every step is progressing but hopefully the maker is just getting on with the job.
I understand that it's frustrating, I had the same thoughts when I had Snot The Dragon made, But trust the guy in charge. My Dragon was well out of shedule but worth every penny.
On saying all that I still think that emails should be answered. Just don't send one every day or even every week!
Message: Posted by: Wanlu (Aug 17, 2012 03:36AM)
My Rupert finally arrived today... it took a year :)
Message: Posted by: creativemac (Aug 17, 2012 07:28AM)
And a good looking figure he is.........
Message: Posted by: creativemac (Aug 17, 2012 01:20PM)
Here's a pix of Wanlu's new partner in crime.

[img]http://i1095.photobucket.com/albums/i469/corvett77/195830_10151119951233308_1127260258_n.jpg[/img]
Message: Posted by: Wanlu (Aug 17, 2012 02:19PM)
Thanks Donald :)
Message: Posted by: KeithS (Aug 17, 2012 09:19PM)
A very nice figure! Enjoy, Wanlu!
Message: Posted by: aguiloj (Aug 17, 2012 09:27PM)
That is a very nice looking figure. Congrats Wanlu.
Message: Posted by: Wanlu (Aug 17, 2012 09:29PM)
Thanks guys :)
Message: Posted by: Dickens & Dave (Aug 17, 2012 11:35PM)
Aussie - Glad to hear your figure is moving right along!

Wanlu - he looks great!
Message: Posted by: ColinDymond (Aug 20, 2012 05:23PM)
Less than 24 hours on ebay for this one.
http://www.ebay.co.uk/itm/160864854604?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649#ht_500wt_1201
Message: Posted by: Aussie (Aug 22, 2012 06:17PM)
[quote]
On 2012-07-28 15:47, Aussie wrote:
Having liaised with Tim a couple more times yesterday I decided to go with one of his "in stock" figures which he will be painting and wigging according to my character specifications.

Once I decided which figure I would take Tim stated in his last email to me yesterday
[quote]...Puppet can ship out within 3 weeks for sure but likely sooner.[/quote]
[/quote]


Well it's two weeks since paying in full for my order and according to Tim my figure is "looking good"

I have no doubt he will ship sometime in the next week. I'm very much looking forward to receiving him as I have some bookings in place.
Message: Posted by: Dickens & Dave (Aug 22, 2012 06:53PM)
Great news! Looking forward to seeing your new figure.
Message: Posted by: manal (Aug 23, 2012 12:53AM)
I once made a trade with an Australin maker of Irish whistles. One of my handcarved limberjacks for one of his great whistles. We mailed our items to each other just 2 days apart. I received the whistle in about 2 weeks. He received the carving in 3 and 1/2 months.
Australian boats ARE faster.
Message: Posted by: Aussie (Aug 24, 2012 03:45PM)
Tim just emailed me to advise my order will ship on Tuesday next week :) woohoo!
Message: Posted by: creativemac (Aug 25, 2012 08:27PM)
Yaa-Hoo
Message: Posted by: Wanlu (Aug 26, 2012 09:56AM)
Might be best if you ask Tim to make sure the paint is completely dry because he sends the figure to you...

...he will know what I mean.
Message: Posted by: Aussie (Aug 26, 2012 03:06PM)
[quote]
On 2012-08-26 10:56, Wanlu wrote:
Might be best if you ask Tim to make sure the paint is completely dry because he sends the figure to you...

...he will know what I mean.
[/quote]

Actually in his email he explained that it why it took three weeks, because the paint needed to dry, so he's already aware of that of course :)
Message: Posted by: Wanlu (Aug 27, 2012 06:21AM)
Yes...of course :)
Message: Posted by: Aussie (Aug 27, 2012 07:13AM)
Despite my initial anticipation Tim Selberg has kept in touch with me from week to week. He committed to a 3 week turn over and only a few days ago advised that he will be sending my order this week (within the time frame he said he would). I know he's been building figures for a very long time and through my communications with him have come to discover he's a bit of a perfectionist. I suppose with such a long established business with a reputation of being the best figures in the world he has come to be this way, that and he takes a lot of pride in his work.

I can appreciate that paying a lot of money for something and then waiting for so long with limited communication can be frustrating, but I don't think Tim does this intentionally. Let's face it, if his product wasn't any good he wouldn't still be in business. Yet despite any of this he has been for quite sometime. That must account for something.

I haven't been advised that my order has been dispatched yet (I'm expecting that to be in the next day or so) , but I do trust he will be and the end product will be as beautiful as I expected. He's an expert in his field and I wouldn't dream of telling him to do something obvious, that'd be like a client telling me how to do what I do.

Anyways I'll update you all when he arrives :)
Message: Posted by: maps (Aug 27, 2012 07:24PM)
You will enjoy the figure when it comes.Despite the long wait for mine,I enjoy my Tater very much.
Now if only the other Tim will send me the bare feet I ordered months ago and my charlie dog from another puppet maker who also promised delivery in two months but it's been almost 4 months now and no replies for my emails.
Am I the only unlucky one?
Sori for my rant
Message: Posted by: Aussie (Aug 27, 2012 07:31PM)
Tim Cowles has been on a tour recently. I'm still waiting for my bare feet order I placed with him back in March and another figure I ordered from another maker about 3 months ago so I feel your pain.
Message: Posted by: Aussie (Aug 29, 2012 07:54PM)
Received an email from Tim Selberg this morning. My order is on his way to me :D Tim was even kind enough to send a couple of photos... WOW! he looks amazing
Message: Posted by: maps (Aug 29, 2012 08:08PM)
I am happy for you! Would love to see you pictures of your figure..... of course you know I mean puppet
Message: Posted by: Dickens & Dave (Aug 31, 2012 07:06PM)
Great news Aussie!
Message: Posted by: Aussie (Sep 3, 2012 08:55PM)
Well guys here he is. I present to you ... MJ


[img]http://i1259.photobucket.com/albums/ii553/AussieVent/MJ-Head-Shot.jpg[/img]
Message: Posted by: Dickens & Dave (Sep 3, 2012 08:57PM)
Congrats on your new arrival!
Message: Posted by: creativemac (Sep 3, 2012 09:16PM)
Congrads, on your new addition. Great selection.
Message: Posted by: Aussie (Sep 3, 2012 10:06PM)
I've got to say now that I have MJ I completely understand why Tim Selberg takes so long. MJ is perfect in every way. His features and colour are so intricately done, the controls are smooth, silent and effortless, he's light weight. Even his hair is a real wig and not just something glued to his head.

Having owned different figures from Kem Poyner and Albert Alfaro in my opinion they don't compare to a Selberg. MJ is flawless :) He feels nice to carry and the head stick is just the right length and width the controls in the exact right place. No detail is overlooked.

True to his word MJ was completed on schedule. He arrived in mint condition of course. Tim was kind enough to keep my informed of his progress and just before he posted MJ to me he even sent me a couple of pics (which of course just had me more excited to receive him lol)
Message: Posted by: Wanlu (Sep 3, 2012 10:08PM)
Cool!
Message: Posted by: creativemac (Sep 3, 2012 11:15PM)
Could be, that TIMes are, "REALLY" a changing.
Message: Posted by: Servante (Sep 3, 2012 11:27PM)
That is one great looking figure. Congratulations, Aussie.

-Philip
Message: Posted by: aguiloj (Sep 4, 2012 12:36AM)
Great looking figure. Enjoy.
Message: Posted by: KeithS (Sep 4, 2012 06:41AM)
He looks great. Love the suit. Enjoy!