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Topic: Penguin Magic Discussion Forums
Message: Posted by: Wabojeg (Feb 7, 2014 10:48AM)
Hello. I don't know if this is the correct place for this question/comment, but feel free to tell me if it should be moved. For a few years now I have ordered mostly from Penguin. One of the things I like is having all of my information, downloads, etc, in one place which included a discussion forum. This forum is quite helpful in sharing ideas from others who have the effect, without having to worry about exposure so you can be more detailed. A few months ago I wanted to discuss something new I bought there and found out that the discussion boards are not working. Apparently they have been down for four months so far. Do they plan on bringing these back? I feel as if I have been cheated as part of my decision to purchase there was predicated on having access to these discussion boards. Have other customers of Penguin had problems with this? Thanks, Kevin
Message: Posted by: Acar (Feb 8, 2014 10:33AM)
Hi Kevin! Actually the discussion forums will be back very soon. Possibly as soon as this weekend. We had some issues we were trying to resolve, and they recently got resolved.

If you have any other questions about the website, email me at acar@penguinmagic.com

PS: Hey, we started Penguin Magic in Ann Arbor! It's my favorite city in the world! :)
Message: Posted by: NYCJoePitt (Feb 13, 2014 10:55AM)
This is great to hear. I have really missed them.
Message: Posted by: Wabojeg (Feb 13, 2014 11:02AM)
Acar,

I would trade you Ann Arbor for where you are this winter! It has been brutal.

Kevin

[quote]
On 2014-02-08 11:33, Acar wrote:
Hi Kevin! Actually the discussion forums will be back very soon. Possibly as soon as this weekend. We had some issues we were trying to resolve, and they recently got resolved.

If you have any other questions about the website, email me at acar@penguinmagic.com

PS: Hey, we started Penguin Magic in Ann Arbor! It's my favorite city in the world! :)
[/quote]
Message: Posted by: danielrhall (Mar 1, 2014 07:04PM)
So what's the status with the Penguin Magic discussion forums? As the OP noted, the forums have been unavailable for many months. If the plan is to continue to provide them, what could possibly have taken this long to fix? If recent issues are resolved, shouldn't the forums be finally available now? There's a lot of valuable information there...a status update would be appreciated.

-Dan
Message: Posted by: sirbrad (Mar 19, 2014 04:51PM)
Yeah what is going on? They been down several months now, I wanted to access some of my info on the forums. Were they hacked again? Seems odd to be done so long, the longest I ever seen them down.
Message: Posted by: Jamie Ferguson (Mar 22, 2014 04:18AM)
Any update here Acar?
Message: Posted by: NYCJoePitt (Mar 24, 2014 11:30PM)
Would love to hear just an update on this. I check it at least once a week. Thanks.
Message: Posted by: Acar (Mar 25, 2014 09:56AM)
Thanks Daniel for directing me to this thread

Sorry for the growing downtime. The plan was to see if Penguin Magic Questions could replace our forums, and the experiment is almost over. Whichever way we go, the private forums will be back too.

See what you think here.
http://www.penguinmagic.com/questions
Message: Posted by: danielrhall (Mar 25, 2014 08:38PM)
Thanks, Acar, for the status update. It's very much appreciated. I am happy to hear that the Penguin Magic forums will be back, hopefully with all of the content they contained when they went down.

As for Penguin Magic Questions? Based on what I just saw...sorry, I won't be using them. :yawn:

-Dan
Message: Posted by: sirbrad (Mar 26, 2014 10:48PM)
Replace the forums? Why would you want to do that? I posted a ton there for 10 years and I do not think the questions can be replace the forums, looks like a jumbled mess and I certainly will not be using it. The forums are way better and look a lot cleaner. Sometimes I like to go back read old posts just for nostalgia's sake.
Message: Posted by: NYCJoePitt (Mar 28, 2014 06:01PM)
You asked, so I have to concur. The questions are a bit of a mess, they don't contain the history that the forums contain, and they certainly don't encourage any sort of structured search or storage.

Are you trying to tell us the forum history is lost?
Message: Posted by: Wabojeg (May 1, 2014 02:14PM)
I'm really concerned about this issue and, while I've wanted to buy stuff from Penguin, I have not since losing the Forums. There were items I specifically bought from them after having read in the reviews that someone had posted things related to the effect that I wanted to read. I had also read items related to earlier purchases that I valued and would like to still have access to. When you buy a digital product from a website, you have to trust that they were protect it. I feel as if something I paid for, as part of buying from Penguin, was taken away.
Message: Posted by: danielrhall (May 2, 2014 12:00PM)
I too am concerned. Or more correctly, was. Because at least six months after losing the forums, and nearly three months after being told "the discussion forums will be back very soon", and they are not, I now believe that there's no intention to bring them back. And I suspect it's hoped that enough time will pass that we'll just forget about them.
Message: Posted by: DonDriver (May 2, 2014 02:45PM)
[quote]On May 1, 2014, Wabojeg wrote:
I'm really concerned about this issue and, while I've wanted to buy stuff from Penguin, I have not since losing the Forums. There were items I specifically bought from them after having read in the reviews that someone had posted things related to the effect that I wanted to read. I had also read items related to earlier purchases that I valued and would like to still have access to. When you buy a digital product from a website, you have to trust that they were protect it. I feel as if something I paid for, as part of buying from Penguin, was taken away. [/quote]
I couldn't agree more...well said.
Message: Posted by: sirbrad (May 8, 2014 04:11PM)
Yeah I wonder what actually happened seems liek they are trying to hide something or maybe they lost the whole forum and will not admit or was hacked. The new change is stupid and I too always bought based on forum access and PO forums. Now it is not as appealing to buy from there except for the discounts and free shipping over $50.00. But I find it odd that the forums were gone so long and told they would be ack up soon and now they have this horrible question and answer format. I would just like to know the truth since I posted on the forums for 10 years frequently. Why would anyone make such a change and without any explanation? 10 years of posts and now no access to. It all just seems weird.
Message: Posted by: Jamie Ferguson (May 10, 2014 05:36PM)
Penguin have offered impeccable service, until now.

Acar, please bring back the forums, it's harming your reputation and ultimately your business.
Message: Posted by: Wabojeg (May 12, 2014 03:07PM)
Update: I wrote to Acar at Penguin on May 2nd and have received no response. I also have received no official response on the new message boards on Penguin. I'm pretty disappointed. I think these are probably good people that made a mistake and don't want to admit it. Either way, in my opinion, they now cannot be trusted. Any recommendations as to a better magic shop to do my business with? Thanks, Kevin
Message: Posted by: sirbrad (May 13, 2014 06:33PM)
Over 11 years I never had a problem with the service or shipping really usually still pretty fast except now they use Fed EX a lot which is taking like 2 weeks muhc of the time, when before First Class and Priority was arriving in two days. Probaby for some bulk discount. Also can't stand the auto play on the videos when you go the site.
Message: Posted by: BalukMagic (May 25, 2014 10:09AM)
[quote]On May 8, 2014, sirbrad wrote:
Yeah I wonder what actually happened seems liek they are trying to hide something or maybe they lost the whole forum and will not admit or was hacked. . . . [b] I would just like to know the truth since I posted on the forums for 10 years frequently.[/b] Why would anyone make such a change and without any explanation? 10 years of posts and now no access to. It all just seems weird. [/quote]

10 years? Never heard of you... ( :P )


I agree, would love them back, everytime I get in touch with CS, at Penguin, they say its a short while away before they come back up.
Message: Posted by: sirbrad (Apr 26, 2015 12:21AM)
Nice to see the Penguin Forums back up finally!
Message: Posted by: DonDriver (Apr 26, 2015 01:59AM)
[quote]On Apr 26, 2015, sirbrad wrote:
Nice to see the Penguin Forums back up finally! [/quote]
All I see are "Magic Questions" not even close to the old forums.I think the magic question page is really lame.Pengium needs the bring back the old forums...we all miss them.
Acar just read what everybody is saying....its a no brainer....BRING THE FORUMS BACK !!!!
Don
Message: Posted by: sirbrad (Apr 26, 2015 02:59PM)
No they got the regular forums back up now, works for me. http://www.penguinmagic.com/discuss/index.php But the link from the main page still goes to the questions if that where you tried it. You have to have the direct address as I had it saved. They need to fix the link and just do away with that horrible questions format.
Message: Posted by: DonDriver (Apr 26, 2015 04:55PM)
Thanks sirbrad
Message: Posted by: Tukaram (Apr 29, 2015 11:31AM)
Awesome! Now we just have to let everyone know they are back....
Message: Posted by: DonDriver (Apr 29, 2015 04:21PM)
So far not many or any post there.I hope it comes back to where it used to be but I have my doubts.

Posted: Apr 29, 2015 06:00 pm
I never heard why Acar got rid of the forums in the first place. I think it was a bad business decision. Lots of magicians belonged and that keep people going to the site. We all know the more people the more chance you have to sell.
Message: Posted by: sirbrad (Apr 29, 2015 09:21PM)
They need to change the link back on the main page so that it goes to the forums again not the questions. Otherwise new and old members will not know the forums are there without the direct link I posted. They probably thought many would not take the time to join up and simply want fast answers and to post questions on the main page. I do not like that format though. The forums give you more of an identity, the questions page are like anonymous robots talking.
Message: Posted by: NYCJoePitt (Apr 29, 2015 10:48PM)
Holy Crapola! They are back, they are REALLY back! The forums along with all their histories are back and accessible to us for any trick you have purchased from Penguin.

Still no explanation as to why they have been gone for 2 years except for an experiment gone awry, but these forums are SO MUCH better!

:dancing:
Message: Posted by: DonDriver (May 2, 2015 07:58AM)
Seems like the Penguin Forums site is down again....good going.
Message: Posted by: sirbrad (May 2, 2015 10:06AM)
Well that didn't last long lol.
Message: Posted by: DonDriver (May 2, 2015 02:56PM)
I hope Acar is reading this.I'm done with Penguin Magic.I'll buy my magic someplace else.I hope others do the same.Now I'm off to "unsubscribe" to their emails.

Don
Message: Posted by: sirbrad (May 2, 2015 04:29PM)
Yeah I don't understand the up and down of the forums, they have had more ups and downs than an elevator in NYC. Why not just leave the D*** forums up?
Message: Posted by: Wabojeg (May 3, 2015 09:57AM)
I'm just catching up here. I still don't see the forums. I agree with Don on this. Mistakes happen, we miscalculate how customers will handle change, servers crash that aren't backed up, whatever...but own up to it. Communicate. Don't lie. Just a few of the things you want in someone you are doing business with. I enjoy looking at their website and reading their reviews and if it is something I want, I go buy it someplace else. If they are the only ones that sell it, I do without. I'm sure they are not missing my money and eventually enough new people come into magic that this will be forgotten and they will do great, but I won't forget it.
Message: Posted by: sirbrad (May 3, 2015 09:24PM)
I still buy there and I am probably one of their top 5 customers, and I do like the fast shipping and them showing my order being packed. I also bought based on having PO forums which was a selling point, and when you take that away that is fraud. But I still like the customer service and fast shipping and prices are sometimes a lot better than retail. I get why they keep messing with the forums though. Unless the Café has something to do with it and does not want the competition since Penguin is a sponsor. But I agree own up to it and just tell the truth.
Message: Posted by: Tukaram (May 21, 2015 07:00AM)
That did not last long. Very unprofessional. Forums are not that hard to run guys... come on.
Message: Posted by: sirbrad (May 21, 2015 05:14PM)
Yeah this is just stupid. I had some pages open when they were back reading old posts then the next day it is back to this crap.
Message: Posted by: BalukMagic (Jul 20, 2015 08:23PM)
Ah, this gives hope though. Those archives are invaluable!
Message: Posted by: sirbrad (Jul 23, 2015 04:55PM)
They must have something going on with the Café so there is no competition since they are a sponsor. What I don't like is the silence and ignoring the issue. Just come out and tell the truth instead of hiding in silence like a coward.
Message: Posted by: mantel (Oct 5, 2016 05:19PM)
For some reason Ellusionist has shutdown their forums as well.

http://forums.ellusionist.com/announcement.php?f=20
Message: Posted by: BalukMagic (Nov 18, 2018 12:00PM)
I wonder if these will ever come back up :sure..:
Message: Posted by: imgic (Dec 9, 2018 06:22PM)
I never knew they existed. Always come to the Café