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Topic: Penguin Magic
Message: Posted by: tdowell2007 (Mar 14, 2017 02:23PM)
Hey All,
Anyone else having difficulty contacting Penguin Magic by phone or email? I sent them an email and it got bounced back. I assume they are still in business? Maybe just really busy? Great shop but seems they are tough to contact here lately. No issues, just curious.
Message: Posted by: WitchDocChris (Mar 14, 2017 02:24PM)
I just made a purchase from their site the other day. I've never had trouble contacting them, but it generally takes a bit (Usually around 12 to 24 hours to get an emailed response)
Message: Posted by: tdowell2007 (Mar 14, 2017 02:52PM)
Ok cool!
Message: Posted by: zachwyman (May 19, 2017 09:54AM)
They have a live chat function and are open for a good majority of the day. Never had any issues with them.
Message: Posted by: MrWizard (Jun 30, 2017 02:50PM)
Penguin Magic has always had the best customer service try the live chat you can get real time answer.
Message: Posted by: mandrax (Feb 4, 2018 10:45PM)
They allways gave me the best custommer service in the magic shop industry. And yes live chat is so good to have immediate answers and help when needed.
Message: Posted by: dennye (Feb 19, 2018 03:44PM)
Not happy with Penguin Magic! Nobody answers the phone anymore so I did a live chat with a Magician and since he didn't know the answer, he gave me the wrong answer and then tried to sell me different products. I then downloaded Daryl's Expert Rope Magic and the link doesn't work. I purchased this a week ago and I can't even watch it. I left a message for them by phone 3 days ago with still no response. I called them back today and again no one answers. I sent them an email this time, waiting on a response. They used to be my favorite place to by magic and they used to take care of me but my days with them are now over!
Message: Posted by: Dollarbill (Feb 25, 2018 10:00PM)
I've had outstanding customer service in the past with them. They might be backed up or didn't receive your email for some reason. maybe try again? I'm not affiliated w/ them in any way other thaan ordering. $.02
Message: Posted by: Stunninger (Mar 30, 2018 01:38PM)
In the past few years I've placed almost 100 orders with Penguin. Over-all, the experience has been outstanding. As soon as my order is placed, they send an email confirmation. As soon as my order ships, I get an email confirmation - including a link to watch a video of my order being packed! Very cool.

There was one order I was not happy with. One out of almost 100. When I brought my dissatisfaction to Penguin's attention, they took care of me right away.

Very impressed with Penguin's quality of service. They clearly work very hard at trying to ensure customer's are happy. I feel I can buy from Penguin with confidence I will get what I ordered, quickly and at a fair price. With a few exceptions, such as buying directly from a creator, I buy pretty much elusively from Penguin simply because I've had such a good experience with them.
Message: Posted by: RMV (Apr 1, 2018 07:22PM)
My experience with Penguin has been very positive. The most unusual customer service was when I noticed a link to watch my package being shipped. There was a video of a mime showing my mailing label and then packaging my order. Wasn’t expecting to find this to be so fun, yet it was!
Message: Posted by: Oscar999 (Apr 19, 2018 12:21PM)
I just checked my Private Magic Collection page on the Penguin site and counted well over a hundred orders as well. I've only experienced great service from them. And, I too like the videos of the "magic hands" packing my order and showing me the mailing label - I mean, who else does this???

L&L "used" to be my favorite, but they've fallen behind and let technology run right over and past them (IMO)...

Message: Posted by: RMV (Apr 21, 2018 11:03AM)
My experience with them Penguin has been very positive. I too enjoy the video of packing and shipping. It somehow adds to the anticipation of getting a new trick.

I have been to two of their live events and loved both of them. Hoping a Maxx event comes to the Pacidic Northwest!
Message: Posted by: Ubernutz (Aug 7, 2018 08:25PM)
I've always had fast, reliable shipping and overall a great experience with penguin
Message: Posted by: Animated Puppets (Aug 7, 2018 08:35PM)
I received a box from Penguin today. I've just noticed that their sealing/boxing tape is a ribbon spread of cards. :nod:
Message: Posted by: imgic (Dec 9, 2018 06:29PM)
A while back I used live chat and they actually down-sold me. Told me about a less expensive product that was a better fit for me
Message: Posted by: debjit (Mar 7, 2019 06:58AM)
Penguin's Live Chat is available from Monday-Friday from 8am-4pm PST and they always reply in seconds.

Even Shaun who handles partner support is great and he made it very easy for me to add my product.
I recently got a Penguin Magitar too: www.penguinmagic.com/p/10638 :D