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Topic: Best treatment I've ever had from a Cups dealer
Message: Posted by: WingChun (May 1, 2017 12:07PM)
Ok, after a few months from the happening, I feel it's time to share with the magic community what I expreienced.
Right before Xmas I bought from Mad Jake Sr. and Mad Jake Jr. a set of Paul Fox cups in copper. Well, seems quite normal. But unfortunately I got them damaged, not due to uncareful packaging but for a mistake in selecting the cups. One of them had scratches which ran all around the saddle. Ok, seems I'm not giving a good image of Mad Jake Sr. and Jr.
I mean absolutely the opposite!!
From the moment I contacted them, they gave the greatest support in repairing the demaged cups. Believe me, not a tip or what could seem an insignificant point, was left. I sended the cups back to them. Mad Jake Jr. did a wonderful job in repairing everything. They sended back to me with a few exceptional extras (2 sets of balls and 3 lading balls) and even refunded the extra shipping I had to pay for repairing the cups.
I can't describe in words how kind and precise their support and work has been.
I had ordered in the past from RNT2. I've had a wonderful service from Don Buckley, but considering the the occurences I was telling, this is the best treatment I've ever had from a Cups dealer.
Oh, was just forgetting.....I live in Italy!! If this doesn't mean anything....
Mad Jake Sr. and Jr. you really deserve respect for the fairness of your service and the attention you give to your customers. So, publicly, thank you!
Message: Posted by: Tom G (May 1, 2017 01:09PM)
I dealt a lot with Jake in his days with RNT2 and never had an issue. Great quality and a good guy to deal with.
Message: Posted by: Wizard of Oz (May 1, 2017 08:17PM)
Aside from having the coolest name, Mad Jake delivers on quality and service.

RNT2 as well. Both rock. Buy with confidence.
Message: Posted by: Tom Fenton (May 2, 2017 10:01AM)
Both Jake Snr and Jake Jnr are great guys.
Marcella is a lovely lady too.
Message: Posted by: WingChun (May 5, 2017 01:56AM)
[quote]On May 2, 2017, Tom Fenton wrote:
Both Jake Snr and Jake Jnr are great guys.
Marcella is a lovely lady too. [/quote]
Marcella is the "silent" helper to both Mad Jake Sr. and Jr. The kind of person you can't do without!