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Topic: Penguin Magic - Nice personal touch!
Message: Posted by: mrjinglesusa (Jan 9, 2018 01:31PM)
I've placed numerous orders with Penguin Magic since I got back into magic and just placed another order today for some Tango Magic products I wanted that just come back in stock.

I got my shipping confirmation and a couple minutes later I got another email with a link "Watch your magic order being packed!" I thought it would be a generic video/advertisement but no, it was actually a video of MY products being packed in a USPS box with MY name and address by a white gloved person!

I thought that was so cool and a nice personal touch - I've never seen that from another company in all my years of ordering products online.

Kudos Penguin Magic - that was really neat.
Message: Posted by: WitchDocChris (Jan 10, 2018 12:28PM)
I do like that touch. In 2016 my sister ordered me a magic book from them, and on the day we got together to exchange gifts she was bubbling about how they sent her the video of them actually packing it. She loved it.
Message: Posted by: mandrax (Feb 4, 2018 11:30PM)
True story, 2 months ago, I placed an order at Penguin. The same day my order was shipped and they send me the video of the order packaging. I hadn't the time to see it so didn't care.

2 weeks after still nothing in the mailbox. I had the idea to check the video and I saw they had made an error with the label on the package...it was someone else name and address on the packaging and my name and address on the invoice (the one they put inside the package).

The same day I contacted them, they send me a replacement order. The penguin video rocks!
Message: Posted by: ActionJack (Jun 21, 2018 05:51PM)
I just made my first order with Penguin Magic ordering the hardback edition of Bobo’s Modern Coin Magic. I was totally impressed that they filmed the packaging. Being able to confirm the address was a nice touch.