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Topic: Penguin - no more free shipping?
Message: Posted by: Tony Venetico (Mar 3, 2018 02:36PM)
I subscribe to Penguin lectures and for the longest time I have received free shipping on every order -- as of last night this seems to have stopped and they haven't responded to my email. Anyone know if this is just a thing or have I been lucky for the past several years?
Message: Posted by: Tony Venetico (Mar 5, 2018 01:01PM)
Nevermind - I confirmed with them the they no longer provide the free shipping -- I've cancelled my lectures and will limit my shopping with them because of that....it was a big turn on!
Message: Posted by: WitchDocChris (Mar 5, 2018 01:31PM)
I'm a bit confused there. For one - I just checked, and orders over a certain amount (I believe $50) get free shipping in the US. Also, the lecture are downloads - no shipping. Am I missing something? Or are you not picking up the lectures on the principle that they don't offer free shipping on every order?
Message: Posted by: Tony Venetico (Mar 5, 2018 02:08PM)
If you subscribed to their "all access pass" for lectures, they gave free shipping on all orders as a perk for subscribing
Message: Posted by: gmeister (Mar 5, 2018 06:49PM)
Same experience.

The bummer is they didn't inform anyone of the change. Not cool. Expected better from Peguin.
Message: Posted by: Tony Venetico (Mar 5, 2018 06:53PM)
Yep, agreed - because of how I felt it was handled, cancelling my all access pass was the first thing I did - Iíll periodically buy individual ones that Iím really excited for
Message: Posted by: paulalpha (Apr 18, 2018 07:00PM)
Tony
But they are still downloads so the free shipping is not a really an issue, right?. Also if its a DVD, that would usually qualify for flat pack shipping which is also free.

I love buying their dvds and gaffs as flat packs, so that I don't have to pay shipping.
Message: Posted by: rowdymagi5 (Apr 19, 2018 04:56AM)
Penguin has always been my favorite, but seems they have been slipping as of late. The last 3 Fridays that I placed an order (and I order EARLY in the morning) did not ship until the following week. Usually Tuesday. This is with verified in stock items. that's slow.
Message: Posted by: rklew64 (May 22, 2018 10:26PM)
Also be careful on your shipping choice. They say it will default to Media mail, cheapest level. not worth saving the money when the risk of losing the package is higher. I'm guessing they experienced a big turnover and no one is training anyone.
Message: Posted by: David Todd (Jun 20, 2018 11:08AM)
Usually I can wait a week or two for the slower (free) shipping. IF I need it faster I'll pay the extra.

I mentioned recently on another thread about Penguin how impressed I've been with them over the years for their excellent customer service. Recently, I ordered the Linking Rubber Bands by Henry Evans . That effect is great , but if you've got the Henry Evans DVDs from L&L or his Penguin Live lecture you know that the gimmick which comes with his Linking Rubber Bands can be used for several other effects . When the Linking Rubber Bands arrived the gimmick was broken, cracked in two. I contacted Penguin customer service and they [i]immediately[/i] shipped me a replacement, no haggling , they didn't even ask me to return the broken gimmick , so I didn't have to trek down to the post office to send it to them (I had emailed them a photo of the cracked gimmick to show what it looked liked when it arrived) .

I've found that arranging for returns/exchanges/refunds with many other dealers is often a major hassle, so this is the kind of thing that keeps me going back to Penguin.
Message: Posted by: kardistic (Dec 26, 2018 03:30PM)
I've noticed that they offer free shipping overseas as well. Did anyone try this if is legit?

The shipping cost from US is ridiculous high and to see free shipping outside the US with those great prices is a dream. The website looks really bad... like it was a scam tbh.