On January 7, 2019 I sent Roy Kueppers $195 for a custom magic wand. Roy estimated a 4-week wait for completion. On January 29 I inquired if it looked like he would get it done as estimated and he simply replied he was doing the best that he could. He did NOT finish the wand before he left for Blackpool on February 11 and he did not return from England until February 26. While in the UK he offered a full refund if I wanted it but also said he would get it done in March if I still wanted the wand. I thought about it for a bit and emailed him to ask if he could give me a firm completion date for sometime in March. That email was ignored. A couple days later I emailed again. That email was ignored. Finally, on March 5 I emailed him and requested a full refund. He wrote back, apologized, and said he would process the refund the next day.
I'm still waiting for my refund. I reached out to him again through PayPal and he hasn't responded to that email either. It looks like I'll have to escalate this through PayPal to get my money back.
Roy was prompt to communicate with me BEFORE I actually sent him money. Since sending the payment more than half of my emails have been ignored. I will never purchase a Roy Kueppers product again and you can be sure I'll be telling every magician I meet about my experience with Roy Kueppers.
Buyer beware.. Based on what I've been reading in this forum, my situation is not unique. Many have had good luck in their dealings with Roy Kueppers but I'm not remotely the only one that has had problems dealing with Roy Kueppers.