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Topic: Custom Wand - Roy Kueppers proved an unreliable seller
Message: Posted by: Magic Mark (Mar 8, 2019 06:40PM)
On January 7, 2019 I sent Roy Kueppers $195 for a custom magic wand. Roy estimated a 4-week wait for completion. On January 29 I inquired if it looked like he would get it done as estimated and he simply replied he was doing the best that he could. He did NOT finish the wand before he left for Blackpool on February 11 and he did not return from England until February 26. While in the UK he offered a full refund if I wanted it but also said he would get it done in March if I still wanted the wand. I thought about it for a bit and emailed him to ask if he could give me a firm completion date for sometime in March. That email was ignored. A couple days later I emailed again. That email was ignored. Finally, on March 5 I emailed him and requested a full refund. He wrote back, apologized, and said he would process the refund the next day.

I'm still waiting for my refund. I reached out to him again through PayPal and he hasn't responded to that email either. It looks like I'll have to escalate this through PayPal to get my money back.

Roy was prompt to communicate with me BEFORE I actually sent him money. Since sending the payment more than half of my emails have been ignored. I will never purchase a Roy Kueppers product again and you can be sure I'll be telling every magician I meet about my experience with Roy Kueppers.

Buyer beware.. Based on what I've been reading in this forum, my situation is not unique. Many have had good luck in their dealings with Roy Kueppers but I'm not remotely the only one that has had problems dealing with Roy Kueppers.

Mark
Message: Posted by: Dan Ford (Mar 8, 2019 07:09PM)
Thanks for the info. Sorry for your problems Magic Mark. Another one added to my list......
Message: Posted by: Magic Mark (Mar 8, 2019 08:30PM)
I filed a dispute with PayPal. About an hour later Roy Kueppers responded to PayPal's request for more information. Two minutes after that PayPal refunded the $195.

It is both ridiculous and INCREDIBLY poor customer service that I had to jump through PayPal's hoops in order to get my promised refund in a timely manner. I reread the emails and I made one mistake above. At 7:42am on March 5, 2019, Roy Kueppers promised to refund my money that same afternoon (not the next day as I incorrectly remembered). Had he done that I wouldn't have had to bother with PayPal at all and I wouldn't have quite as sour of a taste in my mouth.

BUYER BEWARE! If you order directly from Roy Kueppers, don't say you weren't warned.

Mark
Message: Posted by: Dan Ford (Mar 8, 2019 09:43PM)
Still on my list.......
Message: Posted by: deliveryman (Jun 27, 2019 09:08AM)
I had similar experience but did get items after working through PayPal. Quality is great but I will not be buying from him again.