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Topic: Pavel Magic America
Message: Posted by: Tony S (Jul 16, 2004 12:52PM)
Has anyone done business with Pavel Magic America? I want to get his video catalog. On his website: 'www.pavelmagic.com' he directs inquiries in the U.S. to Pavel Magic America. On the 'News' page it says you can purchase through paypal. I tried to do this without success (couldn't find pavel in paypal) and sent an e-mail about the problem. John sent an e-mail back saying he would look into the problem, and then followed up with a response from paypal which stated that items for sale should be listed on ebay (which they aren't). I responded to John that I still couldn't find the item and asked if it would be ok to send a check instead. He did not respond. I followed up a week later with a second e-mail. The second e-mail was a week ago and I still haven't received a response. I find this to be terrible customer service, which is completely contrary to what most people have said about doing business with Pavel. I was just wondering if anyone had a similar experience with Pavel Magic America?

One more thing - does anyone know where I can get Pavel's video catalog, other than through Pavel?

Thanks.
Message: Posted by: Pete Biro (Jul 16, 2004 06:45PM)
Why not get it through Pavel?
Message: Posted by: Tony S (Jul 16, 2004 07:11PM)
Because his website says to use Pavel magic America - they have not been responsive to my requests.
Message: Posted by: Ron Reid (Jul 16, 2004 10:27PM)
Hi Tony:

Yes, I've had Pavel make me some custom rope, and am aware of the procedure. Here is the contact information:

Pavel-MAGIC, America
3781 Green Ave. # 4
Los Alamitos, CA 90720
phone: (562) 493-8793

As I understand it, this is an American Agency that Pavel uses, so they don't really know much about his products. I emailed Pavel my request for rope - he told me how much it would be, and I sent Pavel America a money order (I don't think they took paypal at the time - a few months ago). Pavel America emailed Pavel that the money was received and then I had my rope shortly after.

Seems like a weird way to do business, but there must be a reason. I think I would call John at Pavel America and say you want to buy the video, and go from there.

Or you can try contacting Pavel directly at pavel@pavelmagic.com. Tell him you're getting no response from Pavel America.

Ron
Message: Posted by: Tony S (Jul 17, 2004 11:48AM)
Thanks for the info, Ron. I'll contact Pavel via e-mail and go from there.
Message: Posted by: Jimmy Joza (Jul 20, 2004 06:20PM)
Hi, Tony! I have ordered three different items directly from Pavel but each time I paid John Little at Pavel Magic America. I had a positive interaction with John each time. And the transactions (payment/delivery of item) went smoothly and the delivery of items was prompt. I did receive one item directly from Pavel (it was custom made and is an item he only produces by request) but the payment was made to Pavel Magic America. My first payment was made by check and the other two were made via PayPal but it was to John Little's account. I received items within a couple of days of payment having been received. Try giving him a call. He usually responds within a few hours or 24 hours at worst. If you're really interested, I encourage you to give him another try.

Jimmy
Message: Posted by: Tony S (Jul 20, 2004 08:07PM)
Thanks for the info, Jimmy. Pavel and John Little both responded to my e-mails yesterday. John was having problems with his computer and finally got it fixed. He gave me all of the necessary information to place an order. I'll be putting in my order tomorrow.