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Justin Style Inner circle 2010 Posts |
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On 2008-07-07 18:07, Matthew W wrote: Okay Matt, here's your chance to prove it... Tell me a couple of the Customer's Bill of Rights? |
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Matthew W Inner circle New York 2456 Posts |
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On 2008-07-07 19:13, Justin Style wrote: I think you mean the Consumer Bill of Rights which contains the right to choose, the right to be safe, the right to be informed and the right to be heard. There is also the right to education, which is not one of the 4 original rights. -Matt
-Matt
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Bill Veteran user and Pretty Nice Guy 373 Posts |
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On 2008-07-07 14:33, Justin Style wrote: I also shopped at Brad's. Maybe a bit too much. I'd stop by if I had some spare time between appointments and always left with my wallet lighter. He or Dave would go out of their way to show you anything you wanted. And to also dissway you from the junk. It was a sad day when they closed. |
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Justin Style Inner circle 2010 Posts |
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On 2008-07-07 19:25, Matthew W wrote: NO. I mean the Customer's bill of rights... Thanks anyway. |
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Matthew W Inner circle New York 2456 Posts |
I'm sorry, I have only learned of a Consumer Bill of Rights. I took economics in high school and learned only of a Consumer Bill of Rights.
Jet Blue, PSEG and other companies all have their own customer bill of rights. Besides I don't think you have to know that type of information by name to know what a customer wants, especially if you are a customer for that type of product/service yourself. All I meant was that I and the owner want to give our customers the same type of service that we want from a magic shop. There is no need to quiz anybody. I don't think you go into magic shops and ask the person behind the counter trivia questions to determine whether or not he/she is good at dealing with customers, so it is not necessary to do it online, either. I don't appreciate it.
-Matt
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Justin Style Inner circle 2010 Posts |
Good luck Matt! I know you want and are going to do the right thing and I have no doubt that you will succeed, you seem like a good person. You know I just got a thought. Since you mentioned those companies who have their own customer bill of rights, why not make up your own for your business?! Give it some thought; what does the customer mean to you? What is the value of attracting and keeping a customer, etc? Right it down and then make sure all who work for your business will live by the credo. That way you'll have a sure fire success plan. (I think?)
You're on the right path! |
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