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montymagi Special user Slidell La 752 Posts |
Not sure if I can name names here but I'm going to. I saw a Bunny Box on the Mad Hatter website. Hank Lee had the same box but for $40.00 more. Now that is a big difference to me. I called Hank Lee's and they said yep they would price match it although they were not sure how mad hatter was selling them so cheap. There was a little confussion and I got charged full price on my credit card. I made a phone call and Hank Lee himself called me up and fixed it. Very happy with the price matching. Since Hank's is a sponsor here on the Café I wanted to post a "good job" from a happy customer.
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bkowkabany Loyal user I have driven through the hearts of men 276 Posts |
Glad you had a good experience. I have to differ. Hank Lee used to be a favorite of mine, but a recent customer disservice incident over a lousy 20 bucks with Hank himself has soured the experience. I would not order from Hank Lee again.
Bruce
Download our Free Magic Inventory and Show Creation software - www.mailware.com/magic
Mentalist by day. Bizzarist by night. |
doormouse Regular user 152 Posts |
You should thank Madhatter for saving you $40.
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aechecop Regular user 117 Posts |
I too had a terrible experience with Hank Lee over a $20 item. Never got it, they charged for it and they totally ignored the problem. Would never go back. (Have spent a lot of money there).
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