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drjohn Loyal user 210 Posts 
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Hi all
before you ask, Adam is not a personal friend but I've been a customer for a while and I was convinced there was a legitimate reason for all of this as it sounded out of character. I managed to get through to Adam and he was very honest about his situation. And he's given me permission to be open He's now going through a divorce, and he has 2 kids. It's hit him hard and he's lost a lot of weight due to the stress. He admits to letting things slide a bit recently and is now aware that he needs to jump back on the wagon as otherwise his business will suffer. He's just come back from a business trip to Abi Dhabi which has given him a 'reset' and now he's back on form to tackle life. We must all understand that unlike most companies with receptionists and staff that we are all 'human' and most magic suppliers and creators are often one man bands. Now I'm sure a few of you feel this is not relevant and 'tough ****' and he should have thought of that before ignoring everyone etc etc. But can I just say this to those that have a less sympathetic ear? **** off and refind your 'empathy' basically!. I run an eliquid company single handedly and after discovering I had Chrones desease last year I ended up so ill that orders slid and I had massive problems with getting stuff out. I tried my best to keep everyone informed and was very open about my issues but I ended up being trolled and hearing through the grapevine that I was being slagged off left right and centre. My point is this ......DONT start calling companies fraudulent and slagging of people making 'guesses' etc etc .....without doing a little bit of research as I'm sure those that enjoy that sort of trolling will never ever have anything bad happen to them and there lives will be perfect. Sorry for the rant but I'm sick of all the slagging off and trolling I read on the Café....in all seriousness grow up and act like empathic human beings please
May your darkness come quickly
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Mysterious Mike Loyal user Chicago 258 Posts
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It might be just me, but I don't think being upset about having a business "hold onto" your money and getting nothing in return for MONTHS (with no communication) has anything to do with empathy. Especially over a non life threatening personal issue. Again, maybe just me.
The performance is what really makes it all worth while.
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Karl M Inner circle 1276 Posts
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Quote:
On Jul 13, 2016, drjohn wrote: Good post ive been ill in the past and got slagged off for not going to jobs but they didn't know my situation like this one so find out before you give people the banjo is a lesson in this |
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drjohn Loyal user 210 Posts
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No its the constant people jumping on threads saying ....well ill add that person to my list of ones to avoid etc etc. And peoples virtual glee in joining in on any witch hunts. Its like FB if anyone posts up anything nice it gets ignored....the minute someone posts anything negative it gets jumped on.
IMO the Café is one of the worst examples of childish pathetic trolling I have ever seen. The way people have a go at certain business and magicians is frankly embarrasing. So yes I agree that its perfectly OK to be upset that a business holds ont your money for a while BUT its NOT ok for to say that its a fraudulent company and to have ebryone else pathetically jump on the bandwagon to turn it into a witch hunt....that IMO is NOT acceptable
May your darkness come quickly
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reignofsound Inner circle Glasgow, UK 2200 Posts
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A simple out of office message to let customers know their queries will be dealt with rather than no communication at all would be acceptable in most cases?
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Mark8infiniti Special user 613 Posts
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I TOTALLY AGREE with Reignofsound.
I'm sorry, there can be ZERO EXCUSES for not putting up a simple STATIC FRONT PAGE on the website just saying "SORRY, DUE TO PERSONAL CIRCUMSTANCES WE ARE NOT TAKING ANY ORDERS FOR THE NEXT 2 MONTHS'........ instead of carrying on letting people order and letting your business become a shambles! Whilst it's sad what's happened to Adam of course, as far as I'm concerned, any competent business owner has to spend 20 minutes just to save all this aggravation... unless they are physically incapacitated and cannot access a computer. If Adam can go on a business trip to Abu Dhabi, he can set an OUT OF OFFICE NOTIFICATION. For the record, the times illusioncraft let me down were about 2 years ago... on totally separate occasions... around the times they were living it large at Blackpool.
iNFiNiTi | The Red Pill Magician | SHOCK NOT IMPRESS
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Drtriage Elite user My garden fence has 463 Posts
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Quote:
On Jul 14, 2016, reignofsound wrote: Exactly right. A couple of !minutes setting up an aiuto reply solves a lot of problems. |
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The Duster Inner circle 1693 Posts
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Only saw this thread just now
Ordered two weeks ago Item was 'posted' 16th April On 23rd was asked to review product Never recieved it Have emailed illusioncraft - but not got any kind of response. Anyone use them recently and did it all go well [?] As I'm loathed to waste too much time trying to contact them if they aren't going to respond - so would rather go straight to the chargeback But on the other hand if they are running the company well, then I'm happy to speak to them and sort this out... as they may well have recovered from the earlier issues... just don't want to waste my time if not |
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Tomangerry New user 66 Posts
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He was larging it up at Blackpool in Feb this year too so get over her she aint worth it . Tom
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The Duster Inner circle 1693 Posts
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I didn't understand your comment - than I realised you are spamming the boards to get to 50 posts
If anyone has any real recent transactions with the buisness and can let me know if they are running properly again, or if the glitch has turned into a much worse situation Thanks please no 50 poster spammers |
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Tomangerry New user 66 Posts
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Trust me the Duster I have over 3000 posts so I am not spamming the boards . Adam was at Blackpool he was as right as rain and trading as normal with apparently not a care in the world . Tom
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The Duster Inner circle 1693 Posts
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So... that means everything is ok - and I shouldn't worry he hasn't sent the item yet, or responded to emails - as he will soon and sort it out [?]
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Tomangerry New user 66 Posts
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No but just saying I am not spamming and trying to get 50 posts just letting you know he is about but has a history of not answering people on emails etc so yes I would go for your refund ASAP if I was you so just trying to help you . Tom
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Posted: Jul 13, 2016 11:59 pm 
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