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ns Loyal user Canada 238 Posts |
Hi
I ordered an effect from Osterlind Mysteries, I believe in October. It didn't arrive and when I emailed them Jim wrote back almost instantly saying that they hadn't forgotten about me and that it would arrive shortly. It didn't arrive a few months later so I emailed again, got no response. I emailed again, no response. Is this normal for them? Just curious. The other products I have of theirs are awesome. I don't question their products one bit. Just wondering if this is something that others have experienced. Thanks in advance |
Review King Eternal Order 14446 Posts |
Jim and Richard are Professionals and have always delievred or answered me right away. Richard is on the Café. Send him a PM with the details and he'll get right back to you.
"Of all words of tongue and pen,
the saddest are, "It might have been" ..........John Greenleaf Whittier |
Jeff Corn Inner circle Las Vegas 1190 Posts |
I ordered some stuff a while back and it was taken care of very quickly. I'm very surprised that you'd have an issue like this come up.
Yes, that is my real name. Yes, I am a real person. No, you probably won't agree with me.
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Jim Sisti V.I.P. Connecticut 457 Posts |
Quote:
On 2008-05-22 14:54, ns wrote: Both Richard and I had changes in our personal e-mail addresses within the last six months but I can assure you that if either of us had received your recent messages, whatever difficulty you're experiencing would have been taken care of promptly. Since you're an anonymous poster, I can't cross-reference your name with our customer list (even the e-mail address in your profile can't be sorted out). So, I've left you my personal e-mail address in a PM. Please get in touch and I'd be happy to see what you're on about. |
Richard Osterlind V.I.P. 2213 Posts |
I can only echo Jim's response. We take great pride in our business and always handle all matters as quickly as possible. Osterlindmysteries has developed a following that is second to none in the magic industry. I'm sure your problem will be handled as soon as we hear from you.
Richard |
gmmagic124 Special user 751 Posts |
Richard Osterlind's work is highly recommended.
Richard, you are GREAT!!! |
DeWayne Veteran user Greencastle, PA 361 Posts |
A response, in a public forum, in an hour and thirty-six minutes. You can't beat that!
My first hand experience is they will bend over backwards to help you. DeWayne |
ns Loyal user Canada 238 Posts |
Thanks guys.
I responded to the address I had used a long time ago, so it must not have gone through. You guys fond this very fast. I'll be intouch in just a few minutes and hopefully we can track this down. Thanks again |
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