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TheAmbitiousCard
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Eternal Order
Northern California
13339 Posts

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Anyone have an actual phone number for this company?
I put in an order and cannot get a human response by email
since I put in my order.

And of course they don't offer a phone number.
www.theambitiouscard.com Hand Crafted Magic
Trophy Husband, Father of the Year Candidate,
Chippendale's Dancer applicant, Unofficial World Record Holder.
james prince
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Loyal user
England
229 Posts

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Hi Frank

Can't help with the number, as your right they don't offer one, however I noted they do offer 'Excellent Customer Service' and they go on to list numerous testomonials from happy shoppers, e.g.

'The service from this company was very professional and they keep you up to date on the status of your order'

So here's a good chance for us all to see how they get on with your order

Good luck!
TheAmbitiousCard
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Eternal Order
Northern California
13339 Posts

Profile of TheAmbitiousCard
When you make a purchase you should be given a phone number. If not sooner.
Here's the number I found by googling around. Not sure if it's correct but I'll try it soon.

408-387-3400
www.theambitiouscard.com Hand Crafted Magic
Trophy Husband, Father of the Year Candidate,
Chippendale's Dancer applicant, Unofficial World Record Holder.
tian_ci
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Elite user
Knoxville, TN
477 Posts

Profile of tian_ci
They usually have really good customer service.
Jeff is a memeber here on the Café as well...
nonvpro
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Inner circle
1844 Posts

Profile of nonvpro
Have you given the number a try yet?
deliveryboy
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Regular user
104 Posts

Profile of deliveryboy
I have gotten great service from them usually by e-mail
TheAmbitiousCard
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Eternal Order
Northern California
13339 Posts

Profile of TheAmbitiousCard
They called me back and all is fine.
www.theambitiouscard.com Hand Crafted Magic
Trophy Husband, Father of the Year Candidate,
Chippendale's Dancer applicant, Unofficial World Record Holder.
homegrown
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New user
Toronto, Canada
85 Posts

Profile of homegrown
Glad to hear! They sold me an extractor and were very courteous so I'm surprised that this is off their character. In terms of magic stores- they are among the best I've talked to (i'm still new, but I've chatted to a bunch exploring deals, effects etc).

Cheers
TheAmbitiousCard
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Eternal Order
Northern California
13339 Posts

Profile of TheAmbitiousCard
I just needed a special service so there was no problem at all. I just couldn't get a phone number to call them without googling around for a while. There service was fine. I just think once you make a purchase (if not before) you should be given a phone number so you can call them.
www.theambitiouscard.com Hand Crafted Magic
Trophy Husband, Father of the Year Candidate,
Chippendale's Dancer applicant, Unofficial World Record Holder.
Jean-Luc.R.
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Inner circle
QUEBEC - CANADA
1388 Posts

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I live in Canada.

I prefer to buy from MJM Magic in the USA because to my experience it is the best service I ever had.Beat everyting I know in Canada.

Jean-Luc
Sid Helkule
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Inner circle
Australia
1480 Posts

Profile of Sid Helkule
I've only purchased items from MJM twice, but each time they have been fast to respond and extremely courteous. When I first ordered a bunch of stuff I was alerted as to the delivery time of a few items they did not have in stock (by a human via email). All of my orders arrived dead on time (within 10 days to Australia). I am amazed you are having a problem.

Luke
mysto59
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Loyal user
Bethalto, Illinois
264 Posts

Profile of mysto59
I've purchased from MJM quite a bit and have had nothing but great service. Always prompt service and the shipping is super fast.
It's not the size of the wand that matters, it's the "magic" in it...
dsalley13
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Elite user
465 Posts

Profile of dsalley13
MJM is my main source of purchased magic. I can't speak highly enough of them or their service. It's the closest thing to brick and mortar I have experienced.

dsalley13
Steveblackwell
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New user
99 Posts

Profile of Steveblackwell
They have great service and also very good prices.
Not to mention Free Shipping!
Highly recommended magic shop.
Jeff_Mash
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Veteran user
Bay Area, California
326 Posts

Profile of Jeff_Mash
Thanks for all the comments, and I'm sorry I didn't see this post sooner! I did give Frank a call shortly afterward and all was worked out. That number is my personal cell and I use it for business, so while it's technically not a public "store number", it can be used to get a hold of me should you need to.

We typically do all of our customer service via emails because we're very efficient at it, and we can multitask and answer those questions while still processing the large volume of orders that we get. If we had an official store number, I fear that we would be so inundated with calls and questions that it would SLOW our performance and we would have to hire someone just to manage the phones. It's sort of like the expression, "If it ain't broke, don't fix it."

However, it is something we plan on doing soon now that we're getting so large, and when that time comes, you can believe that a public number will be easy to find and publicized all over our website. Smile

All of our positive testimonials that you see are based on our quick email responses and our desire to go above and beyond to help you with any aspect of your order. I am just very thankful that so many of you have experienced this service and have such positive things to say.

So please, if you do need anything, please don't hesitate to contact us via customerservice@mjmmagic.com, where you will almost always get a quick response within a couple of hours on normal business days. And if you do need to reach me personally, just call me on my cell where I always get back to my messages.

Happy holidays and thanks for the kind words!
Your friend in magic,

Jeff Mash, CEO
MJM Magic - "Magic for Magicians, Jokesters, and Mentalists!"
http://www.MJMMagic.com
borjuist
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New user
INA
52 Posts

Profile of borjuist
MJM Magic???

HIGHLY RECOMMENDED magic shop around world Smile
Jean-Luc.R.
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Inner circle
QUEBEC - CANADA
1388 Posts

Profile of Jean-Luc.R.
Quote:
On 2009-11-17 23:28, borjuist wrote:
MJM Magic???

HIGHLY RECOMMENDED magic shop around world Smile



Yessssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss !!!!!!
goldeneye007
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Inner circle
London
1487 Posts

Profile of goldeneye007
Gosh... I also always had a good experience with MJM but... what the h**l does this post do in this section???
Ben BV
Decomposed
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Eternal Order
High Desert
11906 Posts

Profile of Decomposed
Quote:
On 2008-12-04 18:39, Frank Starsini wrote:
They called me back and all is fine.


Good to hear Frank, there are a really good company and always check first with them before going elsewheres.

C

PS: Please send me an invite when you are accepted into the Eternal ORder. Smile
Corbett
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Inner circle
Indiana
1155 Posts

Profile of Corbett
This is a very old thread, given the original post, but just wanted to add my two cents. I have been purchasing from Jeff at MJM for a few years now, and have always had excellent service, response, and attention. If I need to make a purchase, 99% of the time, it comes from these guys.
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