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The Magic Cafe Forum Index » » Latest and Greatest? » » Crazy Color Changing effect by Will Tsai... permitted to share on Café till end of Jan. (0 Likes) Printer Friendly Version

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MaxfieldsMagic
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Instead of practicing, I made
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Thanks for clearing that up, Paul. You have a great company, and I appreciate (and have benefitted from) the time you are always willing to take to chat with people when they call with a question. The fact is - as anyone who has mailed a package recently can attest - shipping has gotten a lot more expensive recently, at the very time that Amazon (and at least two well-known magic companies) trained people to expect free shipping. And you really have to do your homework; some things are cheaper to ship USPS, some FedEx, some UPS. As you say, there are an unwieldy number of variables based on many things other than weight. But a piece of paper doesn't really fall in that category, so it's nice you're now offering free shipping and the email option for this particular effect.
Now appearing nightly in my basement.
NYCJoePitt
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I'm glad Paul just popped in to clear up this confusion because I emailed the sales department today and they told me they would mail me the package for a flat rate at $3, which is better than $6, if I request it at the time of purchase. But hey, I like FREE over email even better!

But I do have to agree with Paul, we should be going to the distributor and asking questions before we go crazy with our posts. That's why I sent an email today.
Tim Jahn
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I myself should have known better than to jump to conclusions about the shipping rate and I apologize. Should have known better than to take the word of someone who (Supposedly) bought it. It would have saved a lot of confusion if I had just picked up the dang phone.

The added plus is now getting this via e-mail.

GREAT JOB PAUL!! And again I Thank You.
Andrew, (ASW)
The effects on the DVD and lecture notes are far beyond your abilities. (They require mastery of the mechanic's grip.) It would only break your heart.
Sincerely,
Darwin Ortiz.......(This post has got to be in my top 5.)
edh
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Well, thank you very much for responding to my question Paul.
Magic is a vanishing art.
Mike_T
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Thanks Paul for clearing that up. I've done a lot of business with HP in the past, and will continue to do so. Now that this is available through email, I'll also be placing my order.
andykean
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Great to hear the full story thanks Paul
Will Tsai
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Hocus-Pocus is a great company that offers great service. Myself have always been their loyal customer. That says all.

The virtual DVD is a marketing direction that my crew - SM productionz, is taking in terms of delivering our products in hopefully an innovative way that helps our customers learn the complicated content in the easiest way possible. However, I do respect and appreciate opinions from all sides. Hocus-Pocus is a great dealer and did not involve in the design for the product form. There were numerous concerns when we are running business internationally. And this is our current solution. It's not perfect, but I am sure with all your help Paul and I can always arrange to make things work for you my friends.

Best,
Will
Knarild
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Been away some days, but I will of course check closer what actually happened. I ordered WTF from Hocus Pocus in March (order confirmation 16 March, order num 54709). I received the little slip of paper in an envelope 12.5 x 9.5 inches. The postage was $12.95 (not 15, as I said in my first post). The slip of paper with access info was the only thing in the envelope.

Im am sorry for mixing two figures here. The cost of postage was 12.95, not 15. But this does not change my opinion that this was bad costumer service, and that it shows that Hocus Pocus in this case has inflicted on me an unnecessary cost.

In my post my main intention was to support those who said why not send the info with e-mail. I never got that option. But I think it is fine that the practice now is changed.
Knarild
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Within 10 seconds Paul Gross e-mailed me, apologize for the shipping charge, and refunded the $12.95 to my credit card. This was definitly good costumer service! I think we then can close this part of the thread.
Tim Jahn
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I got my password emailed to me this morning. Great stuff! And I thank Paul again for processing my order so quickly. I'm starting on my deck tonight and I'll let you know how it goes.


It sounds like the rest of this was just a misunderstanding. Glad its taken care of and has been resolved.
Andrew, (ASW)
The effects on the DVD and lecture notes are far beyond your abilities. (They require mastery of the mechanic's grip.) It would only break your heart.
Sincerely,
Darwin Ortiz.......(This post has got to be in my top 5.)
AaronishMagic
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Wow having seen this thread for a while. I also shop from Hocus-Pocus, always great service. Looks like the misunderstanding has resolved. Let's stick to the bright side of the thread. Thought I'd share my thought after adapting this particular effect in my work.

I've made up the deck and performed this effect for a little over 50 times in my regular close-up bar gig so far. Man this is an AMAZING reaction generator! If you think the effect looks cool in the demo, you haven't seen a thing. You really have to try it to believe it. It wasn't easy to learn the handling at first. Spent some long hours practicing and getting used to the handling without having to look or think about it. The result is simply amazing and well worth the time! I've tried all handlings provided from the instruction and decided to stick with the original handling when I perform on stage, and the Paul Harris approach when I perform close-up. The other owners would know the reason. This effect is simply amazing in both the effect and the concept behind. After putting this into my regular gig, I honestly think that $100 wouldn't be too much to ask for this effect.

I've made a good number of purchases this year, congrat to Will, this effect is a winner!
rowdymagi5
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I place orders with Hocus-Pocus on a very consistent basis. If I am in a hurry for the item I ordered, I just e-mail them, and ask when it will ship. Usually the same day or the very next day.

My point is, that all I usually use is e-mail, and every question I ask is answered the same day, and usually within an hour or two.

Instead of posting on here, contact them, Im sure any question or problem will be handled.
Review King
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Wow, what happened in this thread? The Café is a popular site, but any issues with a dealer should be directed to them directly as no one can read every post on the Café. Paul Gross at Hocus Pocus works long hours and well into the night. He always answers e-mails or the phone.

E-mail: sales@hocus-pocus.com
TOLL FREE (800) 407-4040
"Of all words of tongue and pen,
the saddest are, "It might have been"

..........John Greenleaf Whittier
Knarild
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Direct contact with the dealer should be the first approach, but in this particular case the question of e-mailing or sending by postal service was a hot topic when I entered the thread, so it seemed natural to join with my experience.

Knut
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Tim Jahn
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Well... I got my deck built. This is really neat! I've done it in the mirror about 40 times and it looks great.

It took a while to build the deck. Oh and theres a lot better way to build the change gimmick. PM me if you want some tips.

I'll try this out on a few people and see how it goes over for me.
Andrew, (ASW)
The effects on the DVD and lecture notes are far beyond your abilities. (They require mastery of the mechanic's grip.) It would only break your heart.
Sincerely,
Darwin Ortiz.......(This post has got to be in my top 5.)
Review King
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Quote:
On 2009-04-09 12:09, Tim Jahn wrote:
Well... I got my deck built. This is really neat! I've done it in the mirror about 40 times and it looks great.

It took a while to build the deck. Oh and theres a lot better way to build the change gimmick. PM me if you want some tips.

I'll try this out on a few people and see how it goes over for me.


Tim, I can't wait to hear how it plays for you!
"Of all words of tongue and pen,
the saddest are, "It might have been"

..........John Greenleaf Whittier
Tim Jahn
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So I'm here at work right now. I took this out on the floor and got the guys together and gave it a whirl. I didn't even get a chance to see the expresions on thier faces because they were to busy running around and saying saying "WTF"!!

So it plays really good. I was a little worried about the switch, But as far as they were concerned I was non existant for about 15 seconds. A lifetime to me and you. I could have driven a car out onto the floor and they would not have seen anything.

So... My first little try-out with this went over great! I'm still on my proving grounds to feel everything out though. My wife is next! Muuhaaahhaaaaha. Smile
Andrew, (ASW)
The effects on the DVD and lecture notes are far beyond your abilities. (They require mastery of the mechanic's grip.) It would only break your heart.
Sincerely,
Darwin Ortiz.......(This post has got to be in my top 5.)
BMWGuy
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Texas
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All,
Just purchased this from Hocus Pocus.

I am awaiting the email from Paul Gross.

I will let you know my thoughts once I get the email and view it through

Alex
PRESET by Alex Alejandro & Dan Harlan now available for a special introductory price!
tester2006
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I had a real dickens of a time creating the gimmick. Can anyone give me some tips? My first one was so bad I think a kindergartener could have done a better job. I tried to PM Tim above but he can't receive PM's currently.
magiclee
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What materials are neccessary to assembile the trick? Are they expensive?

magiclee
The Magic Cafe Forum Index » » Latest and Greatest? » » Crazy Color Changing effect by Will Tsai... permitted to share on Café till end of Jan. (0 Likes)
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