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NFW Inner circle UK 1002 Posts |
Thanks Rich, but I have VLC player and up date it regularly - even so still have problems with most down loads - only the other day paid $10 and it wont work. I know that's not a lot of cash, but if you get nothing !!
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NFW Inner circle UK 1002 Posts |
Just to clarify the usual problem is no video - only audio - or video glitches and isn't in sinc. with the audio.
I get the usual e-mails asking me to re install half my computer software - but I don't want to do that. Surely you should be able to down load - play, simple....... |
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r99h Loyal user Southampton, UK 257 Posts |
In that case I would update the codecs. What kinds of files are you trying to play? (Ie. what are the file extensions?)
Also make sure no anti-virus programs are interfering with playing the files! Rich |
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Mercury52 Inner circle Kevin Reylek 2239 Posts |
Hi NFW. Are you speaking about downloads in general, or about Blue Crown downloads specifically? We get very few reports of errors/glitches with our downloads, and practically none in regards to satisfactory playback once the file is downloaded.
You (or anyone else who purchases downloads from us) should feel free to email our customer service team at info@thebluecrown.com and they'll help you try to troubleshoot the issue as best as possible. If out-of-sync audio were a widespread problem, you can bet that many people would be reporting it to us, and on sites like the Café. The vast majority of the downloads on The Blue Crown are in .MOV format. The Monet download (along with a couple of other titles that were done in conjunction with Dan & Dave) is in .MP4 format. Both of these formats should be easy to play back in QuickTime, iTunes, VLC, and other players. Again, feel free to email our customer service team directly so they can help! Kevin
Kevin Reylek
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gdw Inner circle 4884 Posts |
If you're having that much trouble with videos, AND you have VLC, you might just need a new computer. There are also several free video converters that could help. Handbreak and MPEG Stremclip should do it.
Between those two, and VLC, there is no video you won't be able to watch. Seriously, if you still are having trouble after trying all that, then there's gotta be something wrong with your computer. Or it's just too old.
"You may say I'm a dreamer, but I'm not the only one."
I won't forget you Robert. |
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NFW Inner circle UK 1002 Posts |
Just to be clear I am NOT referring to Blue Crown down loads. Just in general.
Actually gdw. you may be correct, I think my computer is getting a bit old, time for a new one soooooon....... Thanks for all the advice. |
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