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The Magic Cafe Forum Index » » The spooky, the mysterious...the bizarre! » » Unleash Your Dreams - which experience have you made (21 Likes) Printer Friendly Version

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naoh75
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My turn to complain about UYD...

Beginning of June 2014, I bought some stuff from him on eBay and on his website. The eBay stuff arrived pretty quickly and I was happy with the quality. On his website I bought for more than 100 pounds of stuff (Curio Set, Box...)and still no news of it.
End of July 2014, I contacted Simon via email and he repplied me that the stuff from his website has been sent. I've been to my post office but no trace of it . I live in Paris , France and I've bought dozens of items from UK and it was the first time that something was lost... (It can happens but when I look at this thread it looks that it is something reccurent with UYD.)
Anyway, in August, Simon wrote to me that he will replace my order.
I've been waiting since this time. Until end of october, Simon repplied to me via SMS or email but currently I have no more news from him. He was always saying that he would take care of my case but It was just words...

Because this case is from june, I cannot complain on paypal to get my money back...

When I look on eBay, he's still selling stuff but he looks like dead when he needs to answer me.

Funny thing, at the same time he can answer to an email from another member of this forum but he nevers answer to me. Since the beginning of this case, I've always been nice in my messages but I'm starting to loose my patience.
naoh75
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Update to my former post.

Chris from UYD just contacted me. It seems that Simon is dealing with personnal issues and that's why I had no news.

Chris wrote to me that my case will be taken with consideration and that they will send my stuff right after Christmas.

So it seems everything will be fine at the end Smile
Footman
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I don't want to appear unsympathetic, but he's been using this reason for a long time. Chris gave me this excuse too many months ago and I never got my orders.

let's hope you really do get your items.
Pasteboard Alchemist
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Agreed. I've heard that story multiple times now. Received an apology, been told that it'll be sent out as soon as he's "back in the office tomorrow" and he'll send a tracking number, only to hear... nothing.
horus1
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I'm sympathetic to the personal problems - but never received the replacement items Simon and I emailed about.
Conversations eventually ended, and I chalked it up to lessons learned.

Naoh75 - in my humble and unsolicited opinion - the best bizarre biz is done with Outlaw, Lebanon, Gemini, Alchemy Moon, and Prof BC.
There are some individual gems out there as well with Bobby and and Steve.
You can't go wrong with anything you purchase from these guys. You might pay a little more, but the quality and customer service is impeccable.
george1953
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I am really surprised that people are having problems. I used to order quite regularly from Simon and always had terrific service. I haven't ordered anything for a while purely because I keep reading these horror stories, I don't want to be another complainer. So if Simon reads this I hope he realises this kind of thing is also losing customers that were fans of his at one time.
By failing to prepare, we are preparing to fail.
vianns
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Quote:
On Dec 13, 2014, vianns wrote:
Woaw Smile

I had an exchange of mails today and everything look sorted out.
I don't know what happened this last months, but it was probably a cocktail of technical issues, misunderstandings and lack of communication, on both sides. Simon refunded me my second order (which Paypal told me they couldn't reopen a litigation) and proposed me to sent this order with free shipping fees, and to pay it only after the shipping with a tracking number.
I had been very frustrated about it this 2 last months, but now this issue is solved and I feel better Smile I guess I was part of the few % of customers who have some issues ordering items overseas. But it's ok now !


So, two months later, here I am again.
I never had any news from UYD after my refund and a mail I sent to get informed about what was going on.
I definitely stop to wait for them to send something after it was promised it would be sent in 3 days.

I hope other customers are luckier than me and some other unlucky customers.

Peace !
RCP
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Two Minnie's in The Hell's Half Acre, The Republic of Texas
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Seems to be a rash of this sort of thing from over the pond. What is even more appalling is their so called friends make excuses, tolerate and even defend these criminal acts.
Christopher Gould
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Quote:
On Feb 17, 2015, RCP wrote:
Seems to be a rash of this sort of thing from over the pond. What is even more appalling is their so called friends make excuses, tolerate and even defend these criminal acts.


Wow, that was a bit of an unfair blanket statement!
I may need to remind everyone here in the light of this that Alchemy Moon has a solid 100% customer satisfaction record, with not one single complaint since we stated.
The Moon is now to be found in the constellation of Gemini:
https://www.geminiartifacts.com
RCP
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You are a class act sir! I wish everyone maintained the high standard of customer service you provide.
Christopher Gould
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Arguably Lebanon Circle and Alchemy Moon are two of the bigger players here. I will let Dan speak for himself, but both have been trading for many years and both have an excellent record in both customer satisfaction and in getting all orders out promptly. Then we can look at companies such as Blackheart who have been successfully trading far longer than either. Then we have to consider individual traders such as Roni, Freddie, Dr Todd and Mat, all of whom are active on here both in terms of contributions and in excellent customer services. All of these from 'across the pond'. I am sure that I have missed many more, who can also speak for themselves. None of these are 'criminal acts' and all conduct their business with integrity. When mud is flung around without thought, it sticks to everyone and when it is unjustified, the record needs to be putting straight, which is what I am doing here.
The Moon is now to be found in the constellation of Gemini:
https://www.geminiartifacts.com
Louis Cypher
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Well said Chris.
Lord Freddie
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People here aren't defending UYD. The recent lack of contact shows no respect for his customers. When he first vanished, I was aware he was having some family problems and because he was always an honest and reliable person in the past I would have thought he'd sort matters. He didn't.

It's not just "across the pond" (a post which revealed the authors own prejudices more than anything else) that this happens. It also happens in most places, probably even Texas.
RCP
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It seems I have offended the many excellent dealers across the pond and please accept my apology. There have been a few bad apples but I won't rehash them. Yes, there have been bad dealers in Texas as well, no point in rehashing them either.
Gregor Von G.
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Hi there
I just place an order yesterday at UYD, a seance kit, but I just read now this topic....i am a little worried....anyone out there have ah a recent positive experience with them?
Gregor Von G.
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Errata corrige anyone out there have had a recent positive experience
Gregor Von G.
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UYD is no longer my problem.
This morning I received an email from Mr. Simon where he said it was very upset by my previous post so he decided to refund and cancel my order, inviting me to not buy more from him.

Great professionalism.
Great commercial suicide.

But, just for being fair, I report here my previous experience with UYD:
I bought a magnet a month ago and everything went fine, very fine.

Though.
I do not trust blindly trading online, even after a transaction carried out positively, maybe after ...4/5/6 just to say a number. And if I read a lot of negative criticism to a seller which I entrusted my money, I try to inform me better. In my previous post I haven't offended or talking bad about no one
It is just right for a customer take infos in places such as forums, I just do not understand how a seller should take offense to this.
Indeed, perhaps a seller with such negative reviews should be glad to have a way to improve their image in front of the customers, in fact I informed Simon that if all went well I would write positive reviews right here at the Cafè.

Personally speaking, I spent 20 years working in commerce, now I am a graphic designer for a company, but in my spare time still sells vinyl records, in my career I have heard all kinds of excuses and I realized that in business these only serve to cover something which is going wrong. The serious trader does not mix feelings nor do private life with work, and driving away a customer for such nonsense is a crime against your own business.

I really hope that Mr Simon gets better and better with his company and to continue for the better.
As for me, I can even do without UYD products.
naoh75
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So here I am again. 10 months since my order to UYD and a lot of emails and still nothing... I live in France, and for several years I received more than 100 packages from UK various sellers without any problems. And UYD tries to make me believes that my two parcels were lost, I just don't believe them. Below you will find all my emails exchanged with UYD since the first time I explained my case on this forum.
Of course on this day, I received nothing and didn't get my money bacK.



On 23 Dec 2014, at 11:47, Ollivier wrote:

Hello Chris,
Just saw your MP on the forum.
So I exchanged some emails and a lot of SMS with Simon but no answers since the 30th of october.
I have one order from the 22/06 of 32.99 pounds and one order from the 27/06 of 38 pounds.
At this time, I still miss the “Curio set”, “the fill your poison with a filigree pendant” (32.99 pounds)and the upgrade from a normal dual morphic spririt lamp (that I bought on ebay at almost the same time) to a “dual morphic spririt lamp full trick séance” that I bought on your website (38 pounds).
I hope that it will solve 
Best
Ollivier

On 23 Dec 2014, at 12:53, Simon & Helen wrote:

Hi there
Ok Simon is away at present and if there has been no reply via SMS it is because he is dealing with some personal issues with elderly relatives. So my apologies for this.
Ok Ill sort this out and get a parcel out to you after christmas would this be acceptable. I think looking at things here there has been some confusion with orders and what you have and have not received.
Ill also speak to Simon and get him to contact you.
Would you also be willing to either remove or edit the post saying this is getting sorted on the Magic Café as well?
I only ask as I am trying my best to run this business while Simon is away and while the ball has been dropped so to speak on this I am doing my best to sort it out for you.
very kindest regards
Chris
Happy Christmas.

On 12 Jan 2015, at 19:39, Ollivier wrote:

Hello Chris,
First of all, happy new year !
So did you send a parcel as you wrote me ?
Best
Ollivier

On 13 Jan 2015, at 08:05, Simon & Helen wrote:

Good morning
I have a few things here to just get together and Simon should be back this week, so ill get it all packed up and sent out to you later this week.
I hope this is ok
Regards
Chris

On 12 Feb 2015, at 06:10, Ollivier wrote:

Good Morning Chris,
One month since your last email and still no news from you…
I’m someone who is really patient but I start to loose any hope to get this order that I passed 8 months ago…
Best
Ollivier

On 18 Feb 2015, at 00:04, Simon & Helen wrote:

Hi there
OK I have had two parcels go missing in France and I think we got mixed up with orders.
Simon will be in on Thursday and Ill be able to put an end to this whole mess.
Regards
Chris

On 5 March 2015 at 06:15, Ollivier wrote:

Hello Chris,
So is this mess cleared ? No news from you for 15 days…
Best
Ollivier

On 5 Mar 2015, at 09:38, Simon & Helen wrote:

Good Morning
Just opening the office, let me get settled in and ill reply in full
Regards
Chris

On 17 Mar 2015 15:19, "Ollivier wrote:

Hello Chris,
Still waiting for an answer 
Ollivier

On 18 Mar, at 22:43, Simon & Helen wrote:

Hi there. sorry for the delay in replying to your email. I was away. I'll be contacting the postal service in the morning as it should have been delivered and I am also very sorry and upset this is outstanding..I'll be back in touch with you very soon and bring this matter to a close asap
Regards Chris


On 24 Mar 2015 07:37, "Ollivier wrote:

Hello Chris,
I guess that I have been more than patient for 9 months. I have the feeling that I will never see my stuff. It’s fine for me so I joined the copy of the 2 paypal wires that I sent to you.
Please refound me my 70,99 pounds and we can close this case.
You can send them on my paypal account : XXXXXXX
Best
Ollivier

On 25 Mar 2014, at 22:22, Simon & Helen wrote:

Hi. Sorry only just seen these emails as I have been away. I'll check the offices in the morning and make sure this is sorted for you but I can assure that these items were sent to you as I did it myself. Regards Chris
vianns
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What a mess... Smile
Footman
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I can't work out how UYD gets good reviews on eBay yet any sales on his own website seem to go missing or never get sent in the first place. I had exactly the same excuses last year
The Magic Cafe Forum Index » » The spooky, the mysterious...the bizarre! » » Unleash Your Dreams - which experience have you made (21 Likes)
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