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The Magic Cafe Forum Index » » The spooky, the mysterious...the bizarre! » » Gemini Artifacts (0 Likes) Printer Friendly Version

hoodrat
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Southern California
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I received an email from Gemini Artifacts saying that they are having a Black Friday sale today with 25-percent off all items in their store except for the spirit tables. When I went to checkout on their site, I typed in the coupon code for the 25-percent off that was included in my email. I kept getting a message saying the code was either invalid, expired, or had reached its usage limit. So....unfortunatley for Gemini Artifacts -- no sale.
necroloid
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Kadar knows all and sees all of my
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Have you taken the time to email and wait for a reply from Vic? In my experience his customer service is top notch.
OnTiltSoon
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Barcelona
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Quote:
On 2012-11-23 16:07, necroloid wrote:
Have you taken the time to email and wait for a reply from Vic? In my experience his customer service is top notch.


I have to agree, it was when I bought something from him Smile
- Joaquín Gasa Thomas
hoodrat
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Veteran user
Southern California
384 Posts

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Quote:
On 2012-11-23 16:07, necroloid wrote:
Have you taken the time to email and wait for a reply from Vic? In my experience his customer service is top notch.


I just emailed him through his website. Patiently waiting for a reply.
Roth
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The 18
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Vic is out of town until tomorrow, though I'm sure he will check his computer at some point today.
2015 ECSS Alumnus

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hoodrat
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Veteran user
Southern California
384 Posts

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Got an email response back today. Was told to enter the discount code in lower-case letters (the email with the code had it printed in upper-case letters). The lower-case letters worked. However, after entering my credit card info and billing information and clicking the SUBMIT button, I got an error message saying "Username/Password is Incorrect." So...I logged back out of the site and then logged back in. Resubmitted the order and got the same error message.

Really no comment or judgement here. I'm just reporting my experience with the site as a first-time customer. I do appreciate Vic's speedy reply today to my initial email complaint about the discount code not working. Got that problem fixed. But, in my opinion, his site is losing business for him if I (and who knows how many others) am having this much difficulty placing an order, especially on the busiest shopping day of the year.
RCP
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Two Minnie's in The Hell's Half Acre, The Republic of Texas
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You are doing the right thing reporting it here and Vic will take care of you when he returns.
hoodrat
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Southern California
384 Posts

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Quote:
On 2012-11-23 18:54, RCP wrote:
You are doing the right thing reporting it here and Vic will take care of you when he returns.


Vic has been in touch via email while he's on the road today. Much appreciated. He will reset my account when he gets home, and I'll try to place the order again. Not sure why his website has the glitch with my account. I noticed that his website was a bit difficult to navigate when checking out and some of the entry fields for mailing address and billing address did not work correctly. I told him about these. I'm sure he'll read them here, too.
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