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The Magic Cafe Forum Index » » Trick coin trickery » » Roy Kueppers Query (1 Likes) Printer Friendly Version

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BanzaiMagic
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Quote:
On 2013-09-16 06:10, TheTrickman wrote:
A quick update from me. After speaking to Roy a few times he has remade my order and posted it within a week of him saying he would remake my order.
It was sent with tracking but I have been hit with an import tax bill (Go UK customs) so am expecting delivery tomorrow.

Since this thread started and Roy posted a reply he has kept his word with regards to my order.


Very glad to hear this!
TheTrickman
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Okay...so the final post from me on this thread I started. I received delivery of my £2 OXF coin yesterday and I must say I am incredibly pleased with the craftsmanship of it. It far excels the 'over the counter' flipper and shell I have been using to date.

Obviously I cannot ignore that it took nearly 10 months to get here nor the other reports on this thread but I can say that since Roy posted on here and got in contact with me he has kept his word at every turn and the customer service has been excellent.
I really hope it is a permanent change as his work is exemplary and his prices are excellent.
attken
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I am still waiting my parcel...
Dentian
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Here is the expanded shell set I got from Roy Kueppers:

Image
tomsk192
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Are you pleased with it?
Dentian
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Haha, yes I am! Roy certainly selected a great set of coins for me, their very soft and also have some great tarnish on them. I've placed another order with him, so I'll post some more images of those once they arrive.
bowers
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I have several gaff sets from him.
And very satisfied with all of them also.
Todd
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Roy's work looks expectational. Craftsmen of this ability (in our game), are few and far between.

But FFS get your act together fella!

This is (with the advances of the Internet) an ever-shrinking World/Community, and poor perception sticks worse than sh*t to a blanket.

Sort your life out son, don't BS people and basically, give people what they pay for Roy.

I wish you every success mate.
Barry Allen

Joe Riding
20th May 1932 - 23rd April 2005

Thank you for making me an entertainer. I still miss ya mate.
Munken
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Today I received my package and the work is excellent. Roy has improved the service and delivery of packages, to fit his work on coins. He is a good craftsman so I really hope the new level at delivering will keep on at the current level.
I am happy now
BanzaiMagic
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Quote:
On 2013-10-15 18:28, Munken wrote:
Today I received my package and the work is excellent. Roy has improved the service and delivery of packages, to fit his work on coins. He is a good craftsman so I really hope the new level at delivering will keep on at the current level.
I am happy now



Now, that's the best advertising! Let your customers speak for you.

I hope to hear more of this.

Regards,

Alan
Andrew Zuber
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Right on, Roy. Smile
"I'm sorry - if you were right, I would agree with you." -Robin Williams, Awakenings
leomagnus
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Just to jump in, I have ordered from Roy twice. Once for just a basic folding coin, and once for a customized walking liberty oxf set. Both times Roy was very easy to reach, and while making my oxf set, he sent me frequent updates on my order's progress. I received my folding coin a couple DAYS after my order, and after my oxf was shipped, I received it within a week. Roy has alway been very friendly and prompt with answering my emails, and the quality of his work is OUTSTANDING! Go Roy!
Highly recommended!

-Leo
TKF
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Twice this year I have made orders with Roy Kueppers - & twice I have been left astounded at his craftmanship! (Where else on earth can you get a Canadian Scotch&Soda made so well?)

Spoke directly with Roy for the second order, and he was extremely attentive and diligent in assembling my order and ensuring I was highly satisifed!

Will be a third order before the year is done - Thanks Roy!
MikeTheKid
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Mine is still not here after 3 months of waiting .. email no reply, will try to call

first time order took me 2 months more to get mine, second time is about the same ...

might be the last time for me to purchase from him..
---------------------------------------------



Magic is a performing art that entertains an audience by creating illusions of seemingly impossible....

www.mikeliumagic.com
Bobby Puga
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I sent Roy a set of 4 matching soft Morgans less than 2 months ago so he can make me a matching expanded shell for the set...

Received the set on Monday, very satisfied!

Shell, first left
Image


First top right
Image


Image
Customized greatly...
Shanlip
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Quote:
On 2013-08-31 00:22, Shanlip wrote:
Roy,

You state "When a package is shipped and does not arrive, I will always offer to reship or refund payment."
I
This is rubbish! I ordered a Locking Sam from you and paid $120 after 12months and numerous emails that went unanswered I would then call, and get many conflicting stories.

I requested a refund sep 26th 2012 and just got a response I have sent it twice.

Well sir due to this I will never have dealings with you again, you need to learn a lot about customer service.


Never got a response!
MagicDebbie
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Quote:
On 2013-09-21 12:36, bowers wrote:
I have several gaff sets from him.
And very satisfied with all of them also.
Todd



Same goes my way. Roy had excellent communication with me. I heard Roy did the "secret something" for Garrett Thomas's Imagination Coin project and it turned out very well from what I've read.
videoman
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Quote:
On 2014-01-26 18:50, MagicDebbie wrote:


I heard Roy did the "secret something" for Garrett Thomas's Imagination Coin project and it turned out very well from what I've read.


I suspect that may be the reason behind Roy's apparent Jekyll & Hyde personas when it comes to customer service. Roy does a lot of work for various dealer items. Not all are coin related either. For instance I know he manufactured the gimmicks for Paul Richards' "Token" effect.
He probably gets big orders from dealers with tight deadlines he knows he has to meet. So the smaller orders from individuals get put on the back burner and possibly fall through the cracks completely.
When he's not struggling to meet his dealer orders then you receive great service from him.
If this is at all true then certainly not a good way to run your business, but then again, I could be all wrong. Just speculating. But it does make sense and would explain the hit or miss his customers seem to experience.
evikshin
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My experience with Roy, unfortunately, has not been that good. I ordered an expanded shell set, and Roy seemed nice on the phone and was pleasant to talk to. However, when I received the set, I was not pleased. The shell was made too big, and the coins rattled loudly . I went to the coin store to find coins that match, and I didn't find a single coin that fit snugly. My conclusion was that he might have messed up and made it too big. I called him and told him about the shell fitting too loosely. He then told me to buy his DVD on shells, as that would teach me to fix the problem myself. I was put off by this, because if I was him, I would have the customer send the product back so that I can make things right, instead of asking the customer to spend more money on some new DVD which may or may not help. I decided never to order from him again
Not trying to talk trash, just giving my honest feedback for those who may be wondering.
BanzaiMagic
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Quote:
On 2014-01-26 23:25, evikshin wrote:
He then told me to buy his DVD on shells, as that would teach me to fix the problem myself. I was put off by this, because if I was him, I would have the customer send the product back so that I can make things right, instead of asking the customer to spend more money on some new DVD which may or may not help.


Unfortunately, I cannot recommend buying either Roy's Shell or Flipper DVD.
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