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The Magic Cafe Forum Index » » Trick coin trickery » » Roy Kueppers Query (1 Likes) Printer Friendly Version

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Merc Man
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Quote:
On 2013-07-14 01:39, TheTrickman wrote:
Well, I'm still waiting on both my order and a reply. 8 Months and counting since I placed the order

That, in ANYONE'S language these days, is unacceptable.

Yes, you can justify custom-made orders taking time. What you CANNOT justify is a business ignoring a raft of emails from a customer; particularly a customer that has had the fair-mindedness to pay you up front, whilst demonstrating the patience of a saint for eight months!

I had to chuckle earlier when it was hinted that Roy was genuinely concerned about his customer's dissatisfaction, negative feedback, etc. Sorry, maybe I'm getting really cynical in my old age, but this sounds about as convincing as the drivel you hear from call centres; when the recorded message states "your call is very important to us - you are 96th in the queue and will be answered in three hours".

Maybe some of you guys could PM TheTrickman and get more details of his order? Then, as Mr. Kueppers apparently has enough time to pick up the phone and chat (albeit insufficient time to type a one sentence email as he's 'too busy') maybe a couple of you guys the other side of the pond could get the ball rolling? I'm sure that it would be well appreciated.

As for the price of a phone call - phones work both ways still, don't they? Why should The Trickman incur the additional expense?
Barry Allen

"The rules of a sleight of hand artist, are three and all others are vain. The first and second are PRACTICE and the third one is PRACTICE AGAIN.
Edward Victor 1937 (Magic Of The Hands).
manreb
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I have had great success with several of the top gaffers. I particular I use the phone as I am aware of how much work it is to deal with a high volume of e-mails. I have three stories that I will share with you.

Going back a couple of years ago I sent 5 Australian Kangaroo pennies to TL to have an X[ made. I was not in a rush. I had discussed it on the phone. about four months after placing the order I ran into some financial problems and called TL to cancel the order. About a two weeks later he sent me the shell. He called me and said don't worry, when you get back on your feet you can pay me. Six months later I was back on my feet and called TL and asked what do I owe. He told me that he had already forgotten about it and so should I.

About a mounth ago I found six 1817 Half Crowns. I called TL I aske d fo a price to make an X[ and satisfied with the price sent them to him. He called me when they arrived . 3 days later he calle dto tell me that the shell was completed and that he remilled the remaining 5 coins, same price. I received a perfect set 3 days later.

I use to live about 30 minutes from JS. I had purchased a flipper which developed a problem with the insert. Call JS met him for lunch and swapped the bad one for a new one.

I am a real pain when dealing with people and I am not a volume client and there is no special relationship. I just communicate the way that the want and understand that it is the nature of the business, not what I think it should be that counts.
Stephon Johnson
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@MercMan: I asked "TheTrickMan" what his order consisted of and if he had called Roy. Both are valid questions that relate to this situation. IF I am going to call Roy on his behalf, I should at least know what he has on order. I would think an 8 month delay would have to be a highly custom nature. My order was custom in nature, and still the order was 3-4 weeks when quoted and actually shipped. I would be glad to call Roy on his behalf.
WHAT IF you wake up tomorrow with ONLY the things that you THANK GOD for today?
tomsk192
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Stephon, you are a dude.
TheTrickman
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Hello

I wouldn't ask anyone to call on my behalf....It sounds like I am too lazy to pick up the phone. The last couple of weeks at least I've been moving house and haven't had a phone, I also work most evenings (in the uk) so cannot phone then. Not sure Roy would appreciate a call at 4am local time to him, but I also don't particularly wish to phone long distance and incur a further cost.

The coin gaff in question is a £2 OXF coin which I ordered and paid up front for at the end of November/early December.

I made my original order via email which was answered very swiftly so one would imagine using the same process to query that order would be a good method
Merc Man
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Nuneaton, Warwickshire
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Quote:
On 2013-07-16 07:41, TheTrickman wrote:
I made my original order via email which was answered very swiftly so one would imagine using the same process to query that order would be a good method

Clearly, it failed to be a good method mate once your dosh was in his bank account. Smile

As mentioned above, one or two of the guys on this excellent forum may be able to get the ball rolling on your behalf if they are PM'd sufficient details (as Stephon has kindly indicated above).

Also, just another point. He will need to know your NEW address - in the event of your order ever being dispatched.
Barry Allen

"The rules of a sleight of hand artist, are three and all others are vain. The first and second are PRACTICE and the third one is PRACTICE AGAIN.
Edward Victor 1937 (Magic Of The Hands).
dbolan
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Carrollton, Georgia
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There is currently an issue in Toronto with non-responsiveness from Roy regarding significant delays on prepaid orders.

I will post once there is any sign of responsiveness.

Take care all.
"I didn't want him to feel that he could drive the lane with impunity."

- David Robinson
Merc Man
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Blimey - this don't look good.

Any news yet?
Barry Allen

"The rules of a sleight of hand artist, are three and all others are vain. The first and second are PRACTICE and the third one is PRACTICE AGAIN.
Edward Victor 1937 (Magic Of The Hands).
Bambu
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I had issues in the past with this manufacturer that was solved thanks to PayPal.
Munken
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I have the same problems getting delivery from Roy. Order from December not arrived. The first order was 8 month getting delivered and that should have stopped me from ordering again, but I did. I can only say, don’t make any prepaid ordering from him, or don’t make any ordering from him at all.
TheTrickman
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A quick update.

I sent one more email to Roy and got a reply. According to his records my order has already been shipped. He is going to get back to me with dates etc. It seems it either has got lost in the post or is on its way.

On the Paypal dispute front people have mentioned it seems there is a time limit of a month (give or take a few days) to take up a dispute.

I may see my prepaid £2 OXF coin set yet......maybe
Munken
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Hi TheTrickman

Got the same message that the orde had been posted but he would get back to me. Never heard from him since. I will try to get tracking number or other documentation from Roy that the order has been sent. I have seen his products being sold from large websites so maybe he is trying to fulfill orders from those rather than small orders compared to those websites orders. Hope you get something back from Roy.
Merc Man
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Gawd Blimey - it's a few years since I've heard of anyone being fed "the cheque is in the post.......honest Guvnor" line!

Call me cynical, but we are not talking about Amazon Worldwide Distribution here. We are talking about a one man band - who surely must have his dispatch documents pretty readily to hand? And if he has now replied to two customers with 'missing packages', then surely it would have only taken minimal time and effort to provide the necessary dispatch details at the time of response?

As I say, maybe I'm just a cynical old git; but if I'm honest, I think he's talking out his ars* and stalling. For all those people waiting on their orders, I truly hope that I'm wrong. Smile
Barry Allen

"The rules of a sleight of hand artist, are three and all others are vain. The first and second are PRACTICE and the third one is PRACTICE AGAIN.
Edward Victor 1937 (Magic Of The Hands).
Tom G
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Not to mention coins sent for repair by taller8 were also lost.
TheTrickman
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This isn't filling me with confidence regarding getting (preferably) my coin gaff or a refund.
dbolan
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Carrollton, Georgia
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Roy is answering his phone this morning at the number on his website.

I have been told this morning as others were above - product must have been lost by postal service and my inquiries must be landing in a spam filter.

I will be happy to post a positive message in this thread once the replacement product arrives.

Thanks and good luck.
"I didn't want him to feel that he could drive the lane with impunity."

- David Robinson
dbolan
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Carrollton, Georgia
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Quote:
I will be happy to post a positive message in this thread once the replacement product arrives.


Got my item today. No outstanding concern here.
"I didn't want him to feel that he could drive the lane with impunity."

- David Robinson
Andrew Zuber
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I don't know what his volume of business is compared to coin gaffers, but I have to say that Brett Sherwood should also be considered an "artist" and he kept me in the loop every step of the way in reference to the cups I ordered from him. If you've got someone's money, you need to make the time to send out a quick update every once and awhile, especially if it's been months and months. One email a week, just a simple "this is where I'm at in the process" should be sufficient, even if you have no news to report (though that shouldn't be a habit...if you spend a month saying "I have no news on your product" then you're accepting more business than you should.)

If you've got my money but I don't yet have what I paid for, I deserve to updated. I can wait the extra 30 seconds for my order to get an email giving me the status of things. Simple as that.
"I'm sorry - if you were right, I would agree with you." -Robin Williams, Awakenings
attken
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My order placed at the end of April and still not received till today , sent several email to Roy but no reply...Really disappoint
attken
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The order is approximately 900 US dollars and I think this is not small deal.
I also tried to call Roy directly and he answered my phone only once.
Anyway it's really not good experience to deal with him.
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