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The Magic Cafe Forum Index » » Trick coin trickery » » Roy Kueppers Query (1 Likes) Printer Friendly Version

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Bambu
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463 Posts

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I will buy certain Roy's coin gaffs only trough the Tricks & Effects for Sale or Trade section here at the Café if they are available.
BanzaiMagic
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Inner circle
1591 Posts

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Quote:
On 2014-01-27 01:55, BanzaiMagic wrote:
Unfortunately, I cannot recommend buying either Roy's Shell or Flipper DVD.


I just re-read my post. I wanted to clarify that I was not disparaging Roy's shells or other gaffs, only his Shell DVD and Flipper DVD.

More here: http://www.themagiccafe.com/forums/viewt......orum=202
MikeTheKid
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vancouver
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It's a pain when order coin set from Roy lol
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Bendy
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Columbus, Ohio
504 Posts

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Quote:
On 2014-01-26 23:25, evikshin wrote:
My experience with Roy, unfortunately, has not been that good. I ordered an expanded shell set, and Roy seemed nice on the phone and was pleasant to talk to. However, when I received the set, I was not pleased. The shell was made too big, and the coins rattled loudly . I went to the coin store to find coins that match, and I didn't find a single coin that fit snugly. My conclusion was that he might have messed up and made it too big. I called him and told him about the shell fitting too loosely. He then told me to buy his DVD on shells, as that would teach me to fix the problem myself. I was put off by this, because if I was him, I would have the customer send the product back so that I can make things right, instead of asking the customer to spend more money on some new DVD which may or may not help. I decided never to order from him again
Not trying to talk trash, just giving my honest feedback for those who may be wondering.


I purchased an unexpanded set of Peace dollars. The shell had a 'notch' cut in the side of it. Having other sets - including a Morgan unexpanded set purchased previously from Roy Kueppers - I knew a shell wasn't supposed to have a notch in it. The accompanying coins all had raised edges - almost like tiny burs, (I assume were from the re-milling) - that made them impossible to slide across one another in performance. The set literally couldn't be used. He was reluctant to replace it, but agreed to. ...And so started many months of him touting how good his workmanship is and how 'honest as the day is long' he is, and how no one else ever complains about him; all the while, lying about the replacement being shipped, ignoring calls/e-mails, and refusing the returned shipment, (which came out of my pocket). Only after a firm and precise letter of intent did he answer my e-mails or take any action. When I finally received the replacement set - months later - it was also poorly machined.
I had ONE good, initial experience with him and received an excellent product; so I decided to give him more business. ...The second experience with him was an absolute nightmare and the final product, after all that hassle, was poor in comparison to the previous set of his I had. I won't do business with him ever again. It seems my experience is, unfortunately, not a rare occurrence. I'm finding that there are many, many similar experiences with Mr. Kueppers. Anyone who has not yet fallen prey to his dishonest business practices and poor 'customer service' would be well advised to seek another craftsman for their coin products.
Dentian
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Attken, Did you get your items now? How are they?
attken
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Hi Dentian ,
Yes, I got my coins at last year November,but I am not so satisfied with MENAGE A3 because Roy mistake made the gaff.
I mailed him and ask him to do the replacement but Roy didn't response me any more.
attken
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BTW, I will never ever do business again with this guy.
Dentian
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Hello Attken, that is sad to hear. By the way, do you live in China?
attken
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No, I live in Taiwan
shaun0169
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I gotta say I have never had a bad interaction with Roy..Our interactions have made us become personal friends outside of Magic.Every Coin that I receive from Roy is top notch..I do understand that when people wait they get upset and when they get no reply they also get upset.But I can tell you this,Like I said we are personal friends now and Ive been to Roys shop and watched him work through blood sweat and tears to make everything smooth and timely for the customers order..What I get to see and what you think is happening in that shop is to way different perspectives If I felt that was how he treated his customers I would speak the truth but I can assure you that is NOT The way he treats his customers,You have to remember in this day and age of computers everyone seems to think that just because an email is sent it was also received,Computers screw uno more than humans do,So yes maybe your email went to junkmail,maybe you have a virus on your computer that you don't know about and Roys protection against viruses and such from emails probably dumps it so it doesn't take down his database or others for that matter.to those who have not received orders I can assure you if you want to get ahold of Roy,You can,The guy is so approachable and friendly..Anyway just a little note from someone who gets to watch Roy work quite often,I can also tell you this,if you think that making coin gaffs is just some smooth process and everything just turns out peachy,you would be wrong,Machines break and have to fixed or service Roy works so hard at his craft that saying he shouldn't be at a magic convention or anywhere else for that matter is wrong,Roy is just like us he works hard and needs time away for vacation,family etc Which he doesn't do often at all. I know this all sounds bias because I am a personal friend of Roy's,butnow put yourself in his shoes One man supplying the world with coin gaffs ,dealers,custom jobs for well known magicians orders from everywhere,I guess its hard to understand when your not on the inside seeing what is going on.I can assure you the only thing on his mind everyday and every minute of everyday is pleasing his customers ,giving them the highest quality possible, and doing his best at communicating..Most of us go to work for 8-10 hours a day and punch out and then we don't have to worry about anything until the next day of work,Roy does not have that luxury,I can honestly confirm what he's says his days are 15 hours or more sometimes 7 days a week.Give it some thought about how you would handle that kind of stress its not easy..Anyway just my rant Smile Roy is a great friend and Master Craftsman.I don't want any nasty replies or bashing,i am just trying to give you guys a look through my eyes that see in side the shop.
MGordonB
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I ordered a matched set of common Kennedy half dollars with expanded shimmed shell from Roy's website. They arrived nicely packaged within two weeks. The set is very nicely done and is far superior to my first shell (E-Z brand).

Very happy with the set and I will likely order from him again. I wouldn't mind getting a Canadian loonie or twonie set.

My only beef is having to pay for products purchased from a fellow Canadian in US dollars. I understand and respect the practicalities behind this but it's still a bit irksome.
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