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The Magic Cafe Forum Index » » I'm a real boy! » » Mechanical Defects - Am I Just Unlucky?? (0 Likes) Printer Friendly Version

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Aussie
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A year ago I bought a Selberg. Being in Australia the best I can do is read reviews. I was aware of the lack of communication and long wait time, but he had a figure in stock that suited my needs and promised to have him to me within a given time frame, which he did.

I am extremely anal about taking care of my vent figures. They stay locked in padded cases when not in use and don't travel in unsafe situations.

However, after the first two weeks my Selberg figure's eyes started to squeak quite loudly when moved from side to side (loud enough that if you're standing next to him you can hear it - and I do walk around as well from time to time). After a month his eyebrows stopped returning to their natural position when raised and after two months the self centring eyes stopped working and no longer self centre.

Of course when the squeaking started I emailed Tim, but long wait times for an eventual reply came to no resolve. I have emailed him several times more and after a while received no response at all. I guess I could send the head back for repairs (although that has never been mentioned to me in any emails) but there's the cost of shipping, repairs (which I don't think I should have to pay for considering this all started happening within the first two months) and then there's that uncertain period of waiting until it actually gets done and returned to me.

I was so happy to have purchased a Selberg. They look fantastic, but the mechanics IMO are average. My Selberg immediately became the main character in my act, but with all these mechanical defects has been relegated to a secondary figure because his audible eye squeaks, non-returning eyebrows and non-self centring eyes broke my confidence with him. In fact it had me searching for another figure for months because I was so distracted by my Selberg's mechanical flaws I just couldn't work with him confidently.

I've spoken with a few other Selberg owners who have confirmed similar issues with their figures. It's annoying because I really actually like him, but have no confidence in them.
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Dickens & Dave
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Sorry to read about your problems with the figure.
I saw you posted about this on facebook recently, I was surprised to find out that Selberg provides no access to get inside the head, guess he thinks his mechanics will never ever need repair.
Guess he's wrong.
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Fonsy
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I have heard the horror stories about the long wait times to get one of Selberg's figures,
but I have not heard before the complaints about the mechanics.
So, I am surprised!
Of course, even the best of products may need repair from time to time.

Are the cases where this happens with Selberg's figures rare or common?

I would hope that many more owners of Selberg's figures will respond to this post.

It could be, as you suggest, Aussie, just a case of bad luck.
creativemac
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Use to be you didn't want a car that was built on Monday (workers coming down from a great weekend) or Friday (workers getting ready for a great weekend.) could be that your figure was made on one of those days. I've been fortunate, I have quite a few Selbergs and have not experienced the problems you are having. Without going into a long discussion, it's sad that after Tim has your money, communication is very low on his priority list.
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Aussie
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Of course this means I have to create a re-named website, business cards, etc now that my Selberg is no longer the main character. I would deal with it (which I have tried to do for a while) but like I said the mechanical defects are a distraction for me and not getting any positive response doesn't build my consumer confidence either.
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Dickens & Dave
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If you have a different figure you use as your main character, name him MJ ad you won't have to change everything.
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"Oh that I had wings like a dove! for then would I fly away, and be at rest."
Aussie
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My other figure's name is Jack Smile

I had considered that but my "new" MJ was an upgrade to an established character I used for quite a long time, the name is part of his schtick so to speak and wouldn't work out with a white guy.

Realistically I shouldn't have to go to this trouble. One shouldn't expect mechanical issues with a figure of that price point within the first few months.
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Lou Hilario
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I always request for a service door during the time I order it. My first Selberg had no service door. One of the eyes became out of line. So, instead of returning it to him (and paying for the shipping to and from, taking the risk and indefinite time), I just made a service door with a hacksaw. I took my time sawing it very gently. Then I installed 3 brass brackets to screw the service door to it. I also strengthened the other mechanisms to make myself more confident on using it.

I assume your self centering eyes and eyebrows have been detached and all you need is a strong epoxy or acrylic glue to put them back in its place.

Let me know if you plan to make the door and I can send you some pictures.
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manal
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I think Mr Selberg is a memeber here now as I seem to recall him posting here a while back.
You could try sending him a PM through The Magic Café.
Life is too important to take seriously.

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Dickens & Dave
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Quote:
On 2013-06-11 21:05, Lou Hilario wrote:
I always request for a service door during the time I order it. My first Selberg had no service door.

I'm just totally amazed at this thing of having no access. What is that? A lack of planning? A belief that the mechanics couldn't possibly ever have problems? A way of creating future business because some will not attempt making their own access and have to send it back and pay for repairs?
I would never think to request a service door, I would assume there would always be some sort of access.
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Ony Carcamo
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My Selberg before (many years ago) also had defective and noisy eye mechanics. I agree that it's very annoying during performance. I tried fixing it myself, but I was not happy with the result. I also emailed Tim but got no response. My solution?

Ebay.
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creativemac
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Quote:
My solution?

Ebay.


WOW! They fixed it, and I thought they only sold things.
:)
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Ony Carcamo
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Yes, Donald, because of ebay I never heard those noisy sounds ever again Smile
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creativemac
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Ony, can they do the same for other things that annoys us?
Donald Woodford

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Dickens & Dave
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If they can, I got a long list of things to put on ebay...... Smile
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Wanlu
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Ebay never wanted my mother in law... so I'm still stuck with the noise Smile
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Dickens & Dave
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LOL!!
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"Oh that I had wings like a dove! for then would I fly away, and be at rest."
Wanlu
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Ben... my suggestion is that you have the figure repaired by Mr Selberg... don't give up the character.

Wanlu
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Aussie
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Quote:
On 2013-06-12 19:22, Wanlu wrote:
Ben... my suggestion is that you have the figure repaired by Mr Selberg... don't give up the character.

Wanlu


That would be nice, but as I mentioned already he doesn't respond to emails.
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creativemac
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What I would do is, just show up on his doorsteps.
Donald Woodford

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