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The Magic Cafe Forum Index » » Latest and Greatest? » » Reel Magic Customer Service (0 Likes) Printer Friendly Version

smullins
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United States
674 Posts

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Didn't really know where to toss a good review on this because it didn't seem to fit well below.

I just wanted to give a standing-O for Kozmo's customer service. I had an issue with a payment that I realized today, wrote him an E-mail and he was on the phone 30 minutes later with me. We took care of the problem (my bad on that one) and everything is resolved. One of the best experiences with customer service I've ever had. Speedy, polite, kind and cared about making it right.

Awesome job Kozmo, love the magazine!

Thanks for everything,
Shawn
Shawn Mullins

www.MullinsMagic.com
Tom G
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2678 Posts

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Koz does everything well.
whiteoakcanyon
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890 Posts

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Fantastic customer service, great products ... he is the real deal!
dman11
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PA
583 Posts

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Being a "Max" subscriber, I'm not too thrilled that they have chosen to send the DVD's to subscribers last. Shops already have the dvd on
sale a few weeks before I get mine. What a bummer deal that is but at least it's the ONLY thing I find wrong with Reel Magic as a whole
Kozmo
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5373 Posts

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Well that's really not what we chose to do.... We are developing some web applications that will allow us to ship all of them at the same time.

THIS IS NEW....give us a chance to stream line all of this...the good thing is you get to see the magazine before anyone else on line.

We know this is a problem and were working to solve it....

there will be an update to PLUS in about a week
James927
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Nor Cal
156 Posts

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Hi Kozmo - This looks like an awesome value! One question, the magazine comes out every other month. Will my payments be every other month as well? I'll be subscribing even if payments are every month - I just always like knowing the facts beforehand. Thanks!
Kozmo
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5373 Posts

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It's $5 a month....ends up $60 a year

thanks
Grasshop34
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Veteran user
Cincinnati, OH
308 Posts

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Kozmo has great customer service. I'm really enjoying reel magic and watched a lot of it today. Kozmo is also really good to my magic camp kids. He knows they can't afford his products but still performs for them and gives them a nice memory. My students always talk about how funny he is.

Jason Jacobs
Cincinnati
MagicMattMan
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Tampa, FL
741 Posts

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I'll add on to how excellent Kozmo's customer service is. Had a Paypal issue with the monthly Reel Magazine and Kozmo was patient enough to wait for it to be resolved.

Thanks Koz!
"For those who believe, no explanation is necessary; for those who do not, none will suffice." -Joseph Dunninger



"Do not forget to entertain strangers, for by so doing some people have entertained angels without knowing it."Hebrews 13:2
Wizard of Oz
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Most people wish I didn't have
5268 Posts

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Besides the awesome Reel Magazine, his customer service with his entire product line is just as good. The dude "gets it." Treat your customers with respect and they'll respectfully return.
Pay no attention to that man behind the curtain.
Kozmo
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5373 Posts

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Thanks fellas....
MagicMattMan
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Tampa, FL
741 Posts

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Just a thought, but Kozmo should be on the cover of Reel Magic Magazine sometime...
"For those who believe, no explanation is necessary; for those who do not, none will suffice." -Joseph Dunninger



"Do not forget to entertain strangers, for by so doing some people have entertained angels without knowing it."Hebrews 13:2
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