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The Magic Cafe Forum Index » » From Soup to Nuts » » The tricks dealers use (2 Likes) Printer Friendly Version

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stempleton
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1347 Posts

Profile of stempleton
Quote:
On Sep 15, 2015, DavidK wrote:
Some on-line dealers advertise items that are no longer available. e.g. some Mikame Magic.


Maybe, but no excuse for improperly maintaining your website. NOW FOR THE FUNNY THING: today I received a feedback form, wanting to know my level of satisfaction with my recently purchased item! Wow! I politely described my enormous satisfaction with the member of a closed Facebook group who supplied the new item to me. And also why I felt careless internet dealers would soon suffer the fate of most brick and mortars...poor management and broken promises.
Max Krause
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I should be creating magic with my
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Profile of Max Krause
As a brick and mortar magic shop owner myself I feel the pain for those who go to buy something only to find out it is not in stock. I have a system in place that updates my stock in real time for both my instore sales as well as my online sales so that my inventory is always accurate. When I sell out of something it drops off of my site until I have it available to sell again. Occasionally, there is an oversight but it is extremely rare. In those cases I contact the customer and offer a full refund immediately.

I currently only have shipping set up for the US online but do ship overseas. I just get any overseas purchasers a shipping estimate before they place their order.

I'm trying to do my part to make the magic buying experience as pleasant as possible.

Best regards,
Max
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