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daffydoug Eternal Order Look mom! I've got 14077 Posts |
Not me. My poor wife. We are separated but still talk. Anyway, she called me this morning balling her eyes out. Totally distraught. She says someone apparently hacked her Google e-mail and all her efforts to recover it are fruitless. She is running into a wall.
First it wanted to know the date she set up the account. Give me a break!! It was over ten years ago! 99% of us can't remember these dates!! So I told her to see if they have a service #. She found one, but when she called they wanted to know her "work pin"! Say what? What the heck is that??? So when she didn't have one or didn't know what it was, they hung up on her!!! I can't believe it can be that frickin' hard to get your account back. She is desperate. Balling her eyes out. She's got her son working on it, and he's pretty good with these things, but s far, no luck. Can anybody give me a clue how to advise her? What's the next step? Where does she go from here? Any help would be greatly appreciated. Surely there MUST BE AWAY!
The difficult must become easy, the easy beautiful and the beautiful magical.
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Terrible Wizard Inner circle 1973 Posts |
I'm really sorry, I don't know. Some people are horrid . Hope it works out for you.
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daffydoug Eternal Order Look mom! I've got 14077 Posts |
That's ok. No prob. I'm sure somebody somewhere knows about these kind of tech things. I promised her I'd reach out for help.
The difficult must become easy, the easy beautiful and the beautiful magical.
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Salguod Nairb Room 101 0 Posts |
If she didn't have a email recovery account set (link to another email address), or if she didn't set up the pin it will be hard to recover. I have my hotmail and google mail backing each other up.
If she can provide detail information of what is in the account they may be able to help. Don't judge Google to harsh as people call them all the time trying to gain access to 'their' accounts; when in reality they are trying to hack.
We shall meet in the place where there is no darkness...
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daffydoug Eternal Order Look mom! I've got 14077 Posts |
I' m sure she could provide that detailed information if she could only just talk to someone. As I said, they hung up in her ear when she didn't have that "work pin".
What's a work pin, anyway?
The difficult must become easy, the easy beautiful and the beautiful magical.
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Salguod Nairb Room 101 0 Posts |
It's a pin code 4 - 6 numbers that you choose for your account. It's an added security feature.
We shall meet in the place where there is no darkness...
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daffydoug Eternal Order Look mom! I've got 14077 Posts |
Oh yeah! That rings a bell! It just did t register with me when I first heard it, but now I remember.
The difficult must become easy, the easy beautiful and the beautiful magical.
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Salguod Nairb Room 101 0 Posts |
It's mostly used with purchase apps but if you know it they should be able to verify that it is her account.
We shall meet in the place where there is no darkness...
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tommy Eternal Order Devil's Island 16544 Posts |
If there is a single truth about Magic, it is that nothing on earth so efficiently evades it.
Tommy |
daffydoug Eternal Order Look mom! I've got 14077 Posts |
Thanks for the link. I hand copied it and texted it to her. Ironically I can't e-mail it to her.
The difficult must become easy, the easy beautiful and the beautiful magical.
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daffydoug Eternal Order Look mom! I've got 14077 Posts |
Thanks for the help, guys. Mystery solved! The truth finally came out. The hacker turned out to be ...(wait for it,,wait for it) her SON! The one who I mentioned was going to try to fix it!! He was trying to find a way to steal money from her so he could finance his habit of calling psychics!!!
Truth is surely stranger than fiction!!
The difficult must become easy, the easy beautiful and the beautiful magical.
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Terrible Wizard Inner circle 1973 Posts |
Did not see that coming! Hope it all gets resolved peacefully
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tommy Eternal Order Devil's Island 16544 Posts |
Sadly, it seems pretty hopeless; like closing the gate after the horse has bolted.
If there is a single truth about Magic, it is that nothing on earth so efficiently evades it.
Tommy |
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