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Levi Bennett Inner circle 1778 Posts |
I wanted to post this here because it is more about daily life than mentalism or magic, and you are such an interesting group here in NVMS that I'd like your take on it.
I'm working a new job after being laid up for nine months with an injury. It's at a call center. I actually like the job as I am doing something I believe in and we truly help people without trying to sell them something. We provide roadside customer service assistance to stranded motorists. If you have roadside assistance through your insurance or you manufacturer's warranty, when you break down you call the 800 number and we locate you and send help. During our training, our trainer mentioned that she uses the word "excellent" a lot during her conversations with the customers. They use statistics to judge our performance and one is based on a followup survey we send the customers. The surveys only count to our benefit if they are 100% excellent. She uses the word excellent to try and plant it in their mind that the experience they had was excellent, but she also provides great service. I took what she said to heart and am using the word excellent as well. I am providing great customer service because I believe in what we do, but also, so far I only have received "excellent" surveys back. What do you think of this approach? Does it have any actual merit? I understand that if I provide horrible service no amount of using the word excellent is going to help, but what do you think in general? Or maybe you have other anecdotal evidence to share regarding similar situations?
Performing magic unprofessionally since 2008!
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S2000magician Inner circle Yorba Linda, CA 3465 Posts |
During my last year of playing Pony baseball - I was 16 at the time - I was in a game in which I was pitching, with a runner on third base. There was a passed ball (clearly not a wild pitch ) so I covered home as the catcher ran to get the ball, and the runner tried to steal home. The catcher threw me the ball and I tagged the runner as he was sliding into home; whether the tag came before or after his shoe touched the plate is arguable. The umpire was behind me and I knew that he couldn't have gotten a clear view of the play, so when I tagged the runner I shouted, "He's out!"
The umpire immediately shouted, "He's out!" Then he paused, thought about it for a moment, and said, rather quietly, "He's out." I'm quite convinced that he didn't know whether the runner was safe or out, but the first thing that entered his mind was my shout; after calling the runner out, he didn't have any basis for reversing the call. |
tommy Eternal Order Devil's Island 16544 Posts |
Fiction is used to plant ideas into their hearts as nobody questions fiction. They go along with fiction for their amusement and in the fiction one will plant an idea. The idea, suggestion, will thus bypass the critical thinking mind and get through to the subconscious without them even knowing it. The victim must be aware it is fiction, a funny story, for them to play along. It is like a magic patter.
Call centres normally have a script which has been long tested anyhow.
If there is a single truth about Magic, it is that nothing on earth so efficiently evades it.
Tommy |
S2000magician Inner circle Yorba Linda, CA 3465 Posts |
So . . . you're saying that he was safe?
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0pus Inner circle New Jersey 1739 Posts |
I am not so sure about 'suggestion,' as in subliminal persuasion, NLP or hypnosis, but I would say that the word 'excellent' is not something that leaps immediately to many people's minds. It is not really in their working vocabulary.
Using it frequently allows the respondent to access it easily. Should the questionnaire be revised to have the highest rating "outstanding," I would suggest the same thing for the word 'outstanding.' So, I think your technique is helpful, but probably not compelling. |
rockwall Special user 762 Posts |
Magicians use this technique all the time. It's like shaking your head yes when you ask someone a question and you want them to respond, 'yes'. Of course it's not compelling, but it's a technique that definitely leads to the response you want.
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tommy Eternal Order Devil's Island 16544 Posts |
Nobody is safe for everybody drops their guard for their amusement. When offered facts their guard is up, their firewall is on, as they question facts rationally; which doesn’t mean somebody cannot be deceived by apparent facts. He either is or not out rationally but it is a matter of judgement and in close calls judgement can be persuaded one way or another. There are appeals to emotion and appeals to reason. The service being sold is rational like an insurance policy, is it value or not, all is number. However, if the salesmen tries to sell the math the customer will not be amused. Much like our magic, one dress’s up the facts of the experiment with nonsense to get them to play along. The good teacher makes his lessons informative but also amusing otherwise the students get disinterested. We like to think we decide to buy things rationally but salesmen it is just as much decided by emotion. Their patter is like poetry, peppered emotional words; you will love this service. What interests me is the way things work. I mean, I am no expert or salesman, I have only looked into it a little. The Power Of Suggestion In Daily Life I think is a great subject. JT is one who knows and it will interesting hear is thoughts on this. NLP and all that.
If there is a single truth about Magic, it is that nothing on earth so efficiently evades it.
Tommy |
acesover Special user I believe I have 821 Posts |
I know in our local Little League they stopped the defensive team from chanting,"Batter, batter, batter, Swing batter." It definitely worked on the less experienced kids. Usually resulted in a strike out. Parents started to object and to be PC it is not done any more.
If I were to agree with you. Then we would both be wrong. As of Apr 5, 2015 10:26 pm I have 880 posts. Used to have over 1,000
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S2000magician Inner circle Yorba Linda, CA 3465 Posts |
Quote:
On Jul 12, 2017, acesover wrote: We were never allowed to yell, "Swing!"; that would get you ejected from the game. I remember batting once in Little League when the opposing catcher had a penchant for yelling, "Swing!" He did so with me and my swing (accidentally, of course) continued around until by bat struck the left side of his mask. Smartly. The opposing coach protested. The umpire said nothing. The catcher mended his ways. I just smiled. (That tactic, by the way, was recommended by our team manager. By the way, the team manager was my father. That's a whole 'nother story.) |
Levi Bennett Inner circle 1778 Posts |
These are some great replies. BTW- he was safe.
Performing magic unprofessionally since 2008!
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R.S. Regular user CT one day I'll have 184 Posts |
Quote:
On Jul 12, 2017, S2000magician wrote: That's a great story. Wouldn't it be funny if the umpire would have automatically repeated anything you shouted? YOU: "He's out and he has a wedgie!" UMPIRE: "He's out and he has a wedgie!" Ron
"It is error only, and not truth, that shrinks from inquiry." Thomas Paine
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S2000magician Inner circle Yorba Linda, CA 3465 Posts |
Quote:
On Jul 13, 2017, R.S. wrote: Alas, it's too late to test that theory now. About 40 years too late. |
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