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The Magic Cafe Forum Index Ľ Ľ Right or Wrong? Ľ Ľ Worst customer service award (41 Likes) Printer Friendly Version

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rowdymagi5
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Inner circle
Virginia
3040 Posts

Profile of rowdymagi5
My last 4 orders from The Magic Warehouse have taken 4 or 5 days to ship. Might as well not pay extra for Priority Mail with shipping like that.
equivoque
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Special user
667 Posts

Profile of equivoque
Quote:
On May 21, 2019, alondon wrote:
Boardwalk Magic in Santa Cruz-- over a month- numerous emails and promises to "make it right" and nothing
Buyer beware!!!!!
Not sure how they can do business that way


Same experience. ordered three weeks ago no replies to call or texts! Avoid this business!
Smile
equivoque
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667 Posts

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Quote:
On May 24, 2019, rowdymagi5 wrote:
My last 4 orders from The Magic Warehouse have taken 4 or 5 days to ship. Might as well not pay extra for Priority Mail with shipping like that.


Avoid this merchant. Look at the fine print in which they reserve to not grant refunds if something is out of stock.
Smile
Marc Edgar
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New user
5 Posts

Profile of Marc Edgar
BUYER BEWARE--DO NOT PURCHASE ANYTHING FROM FULL52 PRODUCTIONS.

I placed a $200 order on June 4, 2019. The package never arrived (as of August 2, 2019). I tried contacting Dave several times, but he never replied to my emails or returned my phone calls. (I just noticed that his phone number has been removed from his website--it was there just 2 days ago!) I sent him an email yesterday (August 1) threatening to open a dispute with my credit card company. He did not reply. I filed a dispute this morning.
Dannydoyle
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Eternal Order
19733 Posts

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You joined here just to make these two negative posts? Nice.
Danny Doyle
<BR>Semper Occultus
<BR>In a time of universal deceit, telling the truth is a revolutionary act....George Orwell
Marc Edgar
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New user
5 Posts

Profile of Marc Edgar
Quote:
On Aug 2, 2019, Dannydoyle wrote:
You joined here just to make these two negative posts? Nice.


Well, not exactly. Iíve been meaning to register for a while now. This just lit the fire under me! I really donít want others to get ripped off by this company.

Iíve found the Magic Cafť very helpful. Hopefully, Iíll have something to contribute from time to time. And it wonít always be negative!
Dannydoyle
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Eternal Order
19733 Posts

Profile of Dannydoyle
I can understand that. It is such a chore to register here and everything.
Danny Doyle
<BR>Semper Occultus
<BR>In a time of universal deceit, telling the truth is a revolutionary act....George Orwell
landmark
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Inner circle
within a triangle
4724 Posts

Profile of landmark
Here's what I don't get. I mean I really just don't understand.

Why can't some people just tell the truth when they mess up?

They will always come out looking better than with a non-communication or lying strategy. I'm not even talking morality here. Just plain sense.

People make mistakes. We get it. No one in the magic community expects perfection. Just a little humanness.

Just say, "Hey, I'm sorry I messed up, I didn't order enough. Would you like a refund or other item?" Or, "I'm sorry, I mixed up your order with someone else's. Let me get the proper order out ASAP." Or, "The item cost more to make than I planned, and I'm losing money with every sale; I'm sorry, here's your money back." Or even in an extreme example, "I spent all the money and can't pay for the goods on my end. I'm an idiot. Can I interest you in another item I have on hand?"

None of those excuses is going to make people happy, granted. But you know what? Even with the extreme case, it's still better, even from a business point of view, than non-communication or constant lying and stringing the customer along.

Tell the truth, apologize, and then offer a real way to make amends. Why, oh why, is this so hard to understand?

That said, in many years, I've only had one bad experience in buying magic. That was with a scammer on the Cafť who had no intention of delivering; I opened a Paypal dispute and got my money back from Paypal. The scammer disappeared from the Cafť.
Dannydoyle
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Eternal Order
19733 Posts

Profile of Dannydoyle
One of the hallmarks of great companies is not a lack of mistakes, but rather how they handle it when they DO make one.
Danny Doyle
<BR>Semper Occultus
<BR>In a time of universal deceit, telling the truth is a revolutionary act....George Orwell
Firestorm60
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New user
U.K.
28 Posts

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It was outlaw for me . It was E-mail after E- mail all went un-answered. I then read on a different thread there was problems internally and so eventually I recovered my money via PayPal.
I do buy a lot of stuff and usually I have had around 98% success rate so Iím happy.
Thinking more positively we should have the best of the bunch and I would say penguin and peter Nardi are up there Not because things donít go wrong as they have but they are faster than a tramp on chips to put it right
stempleton
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Inner circle
1319 Posts

Profile of stempleton
Quote:
On Sep 16, 2019, Firestorm60 wrote:
It was outlaw for me . It was E-mail after E- mail all went un-answered. I then read on a different thread there was problems internally and so eventually I recovered my money via PayPal.
I do buy a lot of stuff and usually I have had around 98% success rate so Iím happy.
Thinking more positively we should have the best of the bunch and I would say penguin and peter Nardi are up there Not because things donít go wrong as they have but they are faster than a tramp on chips to put it right


There is a separate "best customer service" thread also in this section.
titansfan85
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2 Posts

Profile of titansfan85
My vote goes to magic and such. I have recently discovered them and their fast 50 sales...I have placed five orders and itís now been over a month since I placed the first...not one update on the order. I have called three times and left messages, as there is no live person to talk to and sent three emails. I am going to report this amazon as I used amazon pay to checkout and let them know that magic and such should be removed as their partner. I would assume that amazon would only want to partner with companies that take customer service seriously. Iím also going to file for my money back.
dave_matkin
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Inner circle
4303 Posts

Profile of dave_matkin
Quote:
On Oct 12, 2019, titansfan85 wrote:
My vote goes to magic and such. I have recently discovered them and their fast 50 sales...I have placed five orders and itís now been over a month since I placed the first...not one update on the order. I have called three times and left messages, as there is no live person to talk to and sent three emails. I am going to report this amazon as I used amazon pay to checkout and let them know that magic and such should be removed as their partner. I would assume that amazon would only want to partner with companies that take customer service seriously. Iím also going to file for my money back.


I have had great service from Magic and Such. Even shipping to the UK! It was a year or so ago that I used them. I only used them because their price was soooo competitive at the time (even with UK shipping).

So has anyone had further issues with Magic Tao? I only ask as I was looking at the Magic Circle Dealers Day on Saturday. I don't know the dealer list but looking at their Facebook page - wgo is in the picture... Magic Tao... erm well..... that's a little surprising to me. Unless all is now good?
The Magic Cafe Forum Index Ľ Ľ Right or Wrong? Ľ Ľ Worst customer service award (41 Likes)
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