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The Magic Cafe Forum Index » » Latest and Greatest? » » New Helder Guimaraes Book - "Secret Language" - Pre-Order (20 Likes) Printer Friendly Version

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learachel
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If is it true,is not a serious guy,sorry
BMWGuy
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Check your spam folders, I found mine in there.

Alex
PRESET by Alex Alejandro & Dan Harlan now available for a special introductory price!
Wordsworth
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Mine went straight to spam also. Glad I always keep an eye on that. The bonus looks good. Does anyone know where these were published previously?
Featherly
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Quote:
On Jul 23, 2019, BMWGuy wrote:
Check your spam folders, I found mine in there.

Alex


Also found mine in the spam folder. Bonus material seems great at a glance.
BrandonWilliams
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Got the same email. We’ll see what happens at the end of September...
Daren
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Has anyone heard anymore at all? Must be the longest pre order, 9 months and counting
learachel
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Nothing !
silbo
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Quote:
On Sep 14, 2019, Daren wrote:
Has anyone heard anymore at all? Must be the longest pre order, 9 months and counting

Not nearly as long as Miracle Factory's version of Gardner's 'Impromptu' or Mark Elsdon's ill-fated 'Mentalism Reveals 3'
They took years - but to be fair, delivered... eventually...
The 'Secret Language' delay is nothing - remember... "Patience is a virtue" and it will undoubtedly be worth the wait!
Daren
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I asked Helder for an update this was his response
We are trying our best to have the best possible quality on everything. So, it maybe a little bit after end of September. But if you want, I can return the money of your pre-order. No worries on that. If not, just understand that nobody is delaying it on purpose, we are all doing our best.
learachel
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Nice answer , very commercial!
tenchu
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Well, stuff like that happens. Unfortunately.

(My printing company butchered my recent order. They did the first printing perfectly and fast, but they've completely messed up the second printing after a long wait.)

I'm sure the book will be great once it's released.

Mike
Wordsworth
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Looks like he's confirmed printing, and preparing for shipping. That's good news. I'm really looking forward to this one.
Christopher Williams
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Certainly will be my last ever pre-order. I understand the concept of pre-ordering, it gives you a good indication of how many may sell and gives you the cash up front to be able to produce the book, however with this needs to be clear and concise updates. Including the email we received last week (which still doesn't give a shipping date), we have received 3 emails... for a book that is now 6 months overdue and was ordered in December last year. We didn't find out until the month it was meant to ship that there was a delay, surely they knew of this prior. Then the prediction was July... end of July comes again and there was another update saying September. Again, if the books haven't been printed you would know far before the end of July, so let us know. The final update came on the last day of September, saying they are nearly ready to ship, but not saying when they are shipping.

Magic products/companies overall have quite possibly the poorest customer service I have come across. There are many other products and things that I purchase in my life, and the updates I receive are fantastic. Monthly small updates on what is happening and what stage everything is at being completely transparent. For this reason I don't get frustrated or stress over the delay. The frustrating part is the not knowing and lack of answers or openness. Magic companies or producers feel it will cause refunds or unrest if they give bad news, but I would rather something on a regular basis no matter how good or bad the news is.

Anyone who has ordered the new Jerry's Nugget playing cards from the Kickstarter project will actually have seen one positive in a production company. I wish more producers would be more like this. Updates at every stage of the way. As Magicians we shouldn't accept less, or for standards to get as bad as they are overall right now. I see countless pre-orders made and then seeing people getting frustrated.

I am looking forward to this book finally arriving, but I am disappointed in the handling of the order process. Regardless how busy anyone is, it takes less than 5 minutes to send an email
www.magicman13.co.uk

Copies of the limited edition 'MindPlay' still available
learachel
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AND IT S NOT THE FIRST TIME ...
stickmondoo
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I feel that Helder has communicated very well with me about the order process and how things are progressing. I have also received lots of free routines that are great. I don’t mind waiting for this book because I have a very good feeling it might be pretty good (understatement of the year). Patience is a virtue, virtue is a grace, and grace is a little girl who didn’t wash her face ü Also I think the price is very reasonable. You can’t hurry Art. I’m just glad in this internet age where secrets are ***d all over Yoo-Toob that fantastic creators like Helder are still willing to share their Art with us all.
stickmondoo
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They blanked *** ü
stickmondoo
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Hoard but with a W
qkeli
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Christopher, I totally agree with you.... it’s really a shame !!! Helder is an incredible artist magician but I can’t believe how bad his team is on customer service....hopefully a lot of great artists know also how to handle the customer service...
rodrigez
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Will still take quite some time. Got this answer asking if the book has been shipped:

Not yet! Waiting to receive them from the printer. It will still take a few weeks.
Printing alone is usually a month to get things well done.

Well well...
qkeli
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paris,france
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It’s a joke....
The Magic Cafe Forum Index » » Latest and Greatest? » » New Helder Guimaraes Book - "Secret Language" - Pre-Order (20 Likes)
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