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The Magic Cafe Forum Index » » Ever so sleightly » » RNT2: Outstanding Customer Support (8 Likes) Printer Friendly Version

mgcpwrs
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San Jose, CA
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Just a heads up. I emailed RNT2 from their website email form with a question about a set of cups I bought
about 9 years ago, and never took out of the packaging until this Christmas (family and other things sidetracked my magic).
Donnie of RNT2 wrote back the next day and blow me away with his offer to make things right for me.
Things are tight these days (which he did not know) and Donnie made my whole holiday!
Big thank you to him - he is a stand up guy.
Tom G
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That kind of customer service keeps people coming back.
equivoque
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Good company, great adjustable chop balls.
TXKEVIN
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Just purchased a cups and balls set and zombie ball from him. Great products and service!
Leo H
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Three thumbs up for Rings n Things. Donnie is wonderful!
kcmagic1
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Donnie is very knowledgeable and just a great guy to talk to and work with!
Designer of the 1000-G cups - the most durable cups in magic www.kristiancharles.com/1000-g
Blaine G
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Donnie is a stand up guy and provides great service. I had a long chat with him on New Years Eve trying to match a combo cup to a 40 year old RNT Copper Cups and Balls set. Alas it could not be done, but kudos for taking the time to explain why to me. Ended up buying a couple of chop cups and misc. accessories. Came fast. Faster than I expected as I still haven't the time to work with them yet!
Thanks Donnie
Blaine
Stephon Johnson
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Razorback Country
544 Posts

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Always Wondered why RNT keeps a "Chopped Olive" ad on the Magic Café. For as long as I've been a member, they have been OUT OF STOCK.
It seems like a waste of money, or just revise the Ad to just be a general RNT Ad.

Anyway, just have been curious about that.

Blessings,
STEPH
WHAT IF you wake up tomorrow with ONLY the things that you THANK GOD for today?
Mad Jake
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All the voices in my head helped me make
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Quote:
On Mar 20, 2020, Stephon Johnson wrote:
Always Wondered why RNT keeps a "Chopped Olive" ad on the Magic Café. For as long as I've been a member, they have been OUT OF STOCK.
It seems like a waste of money, or just revise the Ad to just be a general RNT Ad.

Anyway, just have been curious about that.

Blessings,
STEPH


Steph, out molds came in for the Olives we are releasing this summer. Each set of 4 come with 3 straight, 1 chopped.

-Frederick
Licensed Steve Dusheck Manufacturer and distributor visit www.airshipmagic.com
Tom Fenton
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Leeds, UK (but I'm Scottish)
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Oooh, I shall have a set of those when they are available.
"But there isn't a door"
Mad Jake
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Tom
Keep an eye on our FB page. That is where I make all the new release announcements. Hope all is well across the pond
with you and your family.

-Frederick
Licensed Steve Dusheck Manufacturer and distributor visit www.airshipmagic.com
Tom Fenton
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Leeds, UK (but I'm Scottish)
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I do keep an eye on your FB page Frederick. Good stuff on there!

My family and I are all well, thank you.

Stay well, all of you,
Tom
"But there isn't a door"
Merenkov
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I'm generally a fan of Rings-N-Things products (their cups and chopped ball sets are awesome, of course), but hated the chopped olive set I ordered from them. They sent me 4 ungimmicked olives and a little bar magnet that I was expected to insert into one of the olives. The only problem is that the bar magnet doesn't entirely fit into the olive, so you'll have a little shiny metal thing poking out of the end of your olive. I was surprised by how amateurish the whole setup was, and when I complained they sent me a set with the bar magnet already crammed into one of the olives...but it still stuck out of the end, haha.
Mad Jake
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I can't find them on the RNT2 site. Donnie is a stickler for detail. Did you get them directly from Donnie or another site? We made our own molds from some olives
we received. We make the Pimento insert out of flexible TPU filament because it's a truer red than what others sell. The one thing Donnie and I have in common
is the satisfaction of the customer, it just sounds out of character for Donnie to ship you out a Bar magnet, especially since a bar won't fit.

The way we make ares is before the Pimento is set in place the magnet is epoxied in, then the Pimento.

-MJJ
Licensed Steve Dusheck Manufacturer and distributor visit www.airshipmagic.com
Mad Jake
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Quote:
On Mar 23, 2020, Tom Fenton wrote:
I do keep an eye on your FB page Frederick. Good stuff on there!

My family and I are all well, thank you.

Stay well, all of you,
Tom


Tom my friend, please PM me your address Smile I have something for you.

Warm Wishes to you and the family and hope you are all healthy & safe.

-MJJ
Licensed Steve Dusheck Manufacturer and distributor visit www.airshipmagic.com
Tom Fenton
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Leeds, UK (but I'm Scottish)
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Hi Jacob,

We are all healthy and safe here, I hope you are the same my friend.

I got some good news recently.
I was made redundant last year and I have finally got a new job.
Back on aircraft doing hydraulic work.
I can hardly wait!

All the best to you and yours my friend,

Tom
"But there isn't a door"
Tom Fenton
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Leeds, UK (but I'm Scottish)
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Hi Jacob, I have pm'd you my friend.

Have an easy Sunday.

Tom
"But there isn't a door"
Leo H
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A recent RNT order arrived in three days. That's unbelievable.
Michael_Wald
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Massachusetts
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I have purchased a number of c & b sets from both Donnie and Jake - the quality has been uniformly excellent. I’m delighted that they are now making a Chinka set. (Terrible name, great trick). I ordered them as soon as I saw them advertised.
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