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The Baldini Inner circle I some how pounded in 2445 Posts |
On May 14th 2021, I purchased the full set for $1015. Within the first couple of days, I found it was not working, I immediately emailed Cobra and they sent me some troubleshooting things to try, nothing worked and they told me to send it back for a replacement set, after waiting several weeks, I was told that they were going to send me a new version and I would not have to pay any additional money and it would be just a few weeks, months went by and promises to send my new set kept coming, after a few more months they offered me an $800 credit, keep in mind I paid $1015, naturally I declined and since I was told the new version was just a couple of weeks more, I again waited, fast forward to today, I was told I could have a $970. Refund, I reluctantly agreed, by the way, I made 2 calls to Cobra during this ordeal and international calls were over $50 bucks each.
There are other companies that sell a full set and have great customer service, Nathan at Illuminati is a great example and if you want to use 1 or 2 chips, Promystic Flux with Tango’s chips is a fantastic economical alternative and it’s no secret that Promystic has legendary world class service, labco is company with awesome service. Cobra should and could have been decent and given that it is nearly a year, a full refund is the least they could do, especially since they knew they had sold a defective product. The moral, stick with well known reputable sources and learn from my loss. For anyone who wants, I have every email saved to validate this debacle |
Kyoki_Sanitys_Eclipse Inner circle 1513 Posts |
I'm sorry to hear this.
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The Baldini Inner circle I some how pounded in 2445 Posts |
Thanks, but unfortunately I am finding I am not alone, apparently Cobra has/ is doing the same to several other people.
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algebraic Inner circle 1008 Posts |
Thanks for the information on this issue. I had been considering this item.
Hopefully something works out for the best for you. |
BrainMagos Special user 554 Posts |
Thank you for telling us as I was considering buying from Cobra but will not based on your feedback and experience.
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anton.magician New user 82 Posts |
My first version become was with problem after the chips discharged and I changend the battery actually it was and my fault a little.
Cobra offered me to change for new version for free! And at least after few months I received new chips! And the new updates is greate. Receiver is smaller more clever vibration and plus new chip for additional effects. Actually cobra has a great customers service! Even early, they updated my receiver for "cobra board" for free! Becaues old version of receiver didn't take the signal from the cobra light board! The guys alwayes in touch and ready to help you! Actually delay with shipping of new version, of course, connected with covid situation and not only it. So I'm happy with my new chips it was worth of the wait! |
brainman Special user 970 Posts |
I understand you VERY good Baldini!!!
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goldeneye007 Inner circle London 2423 Posts |
My set has always worked perfectly well and a few months after my purchase they even reached out themselves to offer me a *free* Zoom session to show me (and teach me) a new routine they had developed (and I actually thought it was weird at first… they never asked for anything after the session). Quite a clever routine actually but it was more suited for stage magic which I very rarely do. In any case sorry to hear about that bad experience but mine was pretty good.
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The kunzenmacher New user Israel 4 Posts |
They have awful customer service. They do not care at all if you are happy with your products and refuse to help unless they have some financial gain. I would not recommend buying from them unless you want the be very very very disappointed.
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John C Eternal Order I THINK therefore I wrote 12945 Posts |
I have a single chip. Sometimes it doesn't work and I have to pull it apart and move stuff around. I don't use it very much.
Then I asked if they had some bogus chips so I could use for suckers. They gave me an outrageous price like $30 each. So, that's my experience. |
BrainMagos Special user 554 Posts |
Same HORRIBLE experience with them! We shoud definately bpycott this shady company from Isreal!
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Bruce T New user 51 Posts |
Have a set that has not been opened that I would sell at a great price
PM if interested |
hypnoman1 New user 76 Posts |
Quote:
On Mar 11, 2023, BrainMagos wrote: After my second purchase from them and the same shady experience I agree 100% already done on my behalf and will no longer purchase anything from them.
For those who believe, no explanation is necessary; for those who do not believe, no explanation will suffice.
Joseph Dunninger |
Natan.Brito New user 3 Posts |
Hey guys I’m a super chip owner and I’ve been facing a strange issue so does a owner could help me out ? When I turn the receiver on it keeps showing the green light blinking and blinking so it can’t feel the chips at all! Please help!
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brainman Special user 970 Posts |
Will also never order anything from them again...learned my lession.
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