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The Magic Cafe Forum Index » » The Magic Café Tech Help Area » » Missing Graphics on entry page » » TOPIC IS LOCKED (0 Likes) Printer Friendly Version

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MikeDes
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Inner circle
Montreal
1174 Posts

Profile of MikeDes
Here is what worked for me.

Open Norton Internet Security professional.
Click on Privacy Control and then Configure
Click on Advance button
Click on Add Site button
Type http://www.themagiccafe.com in pop-upbox click OK
Uncheck Use Default Settings on all the check boxes and select Permit on all the options.
Click OK and then OK on the other screen
You are done. Reload the page and you should have all the graphics and not have affected your security levels for any other site.

I hope this helps some one.

Mike
ehands
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Special user
Mississippi
524 Posts

Profile of ehands
Two-week problem dissappeared today. Nice vanish. Yesterday I switched from Norton AV&Firewall to McAfee. I also downloaded 7 MSwindow updates. Maybe one of these actions created the fix for me.
"Oh look, we have created enchantment." Blanche DuBois
kenscott
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Inner circle
1868 Posts

Profile of kenscott
Thanks mikeDes it looks like it cleared up problem.
ken
MAGICBYTIM
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Special user
Louisiana
531 Posts

Profile of MAGICBYTIM
That worked. Thanks MikeDes.
WalterZ
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New user
83 Posts

Profile of WalterZ
I can't see the images either. I've never had a problem with images, I think it's you guys's server or bad scripting.
~WalterZ~

Themystifier.com
Mary B.
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Café Tech Advisor
Howard City, Michigan
626 Posts

Profile of Mary B.
If it were the server settings or bad scripting, nobody would be able to see the images. Have you checked your firewall settings and other things discussed in this topic?
WalterZ
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New user
83 Posts

Profile of WalterZ
Sure sure, it's probably my firewall...

However, it IS your scripting or server because other sites display gifs just fine. I'm not just trying to resolve this problem for msyelf, frankly, it doesn't even bother me. I just don't think the users should have to alter their firewalls to view this awesome site.

But I am curious, why is it doing that anyway?
~WalterZ~

Themystifier.com
Craig Matsuoka
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Loyal user
Kailua, Hawaii
271 Posts

Profile of Craig Matsuoka
Quote:
On 2004-12-08 17:56, WalterZ wrote:
But I am curious, why is it doing that anyway?


There are several different reasons why this might occur. It really depends on how your machine is set up and what kind of software you're running on it, so the cause (and solution) will vary from user to user. You'll need to determine which category you fall into and work from there.

Here are some clues:

Apparently, viewing certain sites like The Magic Café requires your browser to transmit full "headers". Headers contain information about your browser, your isp, and other stuff that's too technical to get into here. The problem is that certain firewall products (and internet privacy filters) block portions of the header from leaving your computer.

You'll need to permit full headers for the Café by changing some settings on your firewall or privacy software. Consult your user's manual on how to do this.

In ZoneAlarm Pro (not the free version), open up the control center and go to the "Privacy" screen. Click on the "Site List" tab, scroll down the list until you see "www.themagiccafe.com" and add a green check mark in the "Private Header" column. This allows full headers for the Café.

The Norton procedure has already been described in earlier posts.

Here's another thing to consider. Some "ad blocking" software can also cause graphics to vanish from your screen. In addition, if your privacy software has "Web bug" protection, you might need to disable it, since it could mistakenly disallow all graphics on a page. Consult your software manual for details on how to disable these features for specific sites like the Café.
BonzoTheClown
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Regular user
176 Posts

Profile of BonzoTheClown
What I would like to know is why the Magic Café is fine about me blocking browser information but insists I provide information about other sites I have visited for the majority of the pictures to appear.

What business do The Magic Café have in keeping tabs on what sites we have visited??

Marc Climens
Gene
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Café Forum Developer
Howard City, MI
443 Posts

Profile of Gene
Hmm ... well, the forum scripts don't require that information, that's for sure. (I would certainly know if they do!) I know Steve uses sitemeter.com to get stats, and those normally log referring URLs. Those sites normally log the info only if it's available, they don't usually require it. That's the only thing here that gathers visitor info, and frankly, we don't really care where else you visit.

What makes you think so? Just trying to understand.
Somebody kick me off the computer, will ya? Smile Smile
Gilmore
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New user
35 Posts

Profile of Gilmore
Quote:
On 2004-12-13 09:27, Gene wrote:
Hmm ... well, the forum scripts don't require that information, that's for sure. (I would certainly know if they do!) I know Steve uses sitemeter.com to get stats, and those normally log referring URLs. Those sites normally log the info only if it's available, they don't usually require it. That's the only thing here that gathers visitor info, and frankly, we don't really care where else you visit.

What makes you think so? Just trying to understand.


Because, when you have Norton configured to not allow websites to have access to your previous url info, some of the graphics on The Magic Café home page don't appear, and the photos on the Meet The Staff page are missing, also.
Gene
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Café Forum Developer
Howard City, MI
443 Posts

Profile of Gene
Referring URL ... Norton again ... ah, ok, got it. The thing I don't understand is why Norton blocks images anyway. Makes no sense. Anyway, I don't use Norton firewall (thankfully!) and don't have that problem, so I don't know what to tell you.

BTW, accessing the Café from a bookmark should bypass the referring URL, if it's that big a deal to you. The browser doesn't send referring URL data when a bookmark is used, because there isn't one. If you use a bookmark and it's still a problem, well, then may I suggest a different firewall? Jeez ...
Somebody kick me off the computer, will ya? Smile Smile
davidbod
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New user
14 Posts

Profile of davidbod
For what it's worth, I'm also getting this problem and have done so for the same amount of time as the other folks (about a month).

This is the only site that I have this problem with.

Regards

David
tgroenjes
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New user
70 Posts

Profile of tgroenjes
Quote:
On 2004-12-13 10:12, Gene wrote:
well, then may I suggest a different firewall? Jeez ...


I don't think that we should have to alter our settings for our firewall when it is obviously the way the scripts and html are written on your end. All of the users said that they had to alter their norton or firewall configuration to make it work for them. They shouldn't have to do that. Period. I have NEVER had any other problems with ANY other sites. Only the Café gives me problems. I think it's outrageous that you would suggest that I have to use a different firewall. That would be like us saying to you, "Might I suggest someone who actually knows how to write web pages?"
Gene
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Café Forum Developer
Howard City, MI
443 Posts

Profile of Gene
You're welcome to look at the HTML produced by the scripts and suggest where the problem lies, but I doubt you'll find anything. Let me give you some facts to ponder:

#1: We have not changed anything that relates to how HTML is created in almost two years, and everything ran smoothly until recently.

#2: The problems have only come up in the last couple/few months, during which time - again - no changes have been made to the Café scripts.

#3: It appears that all (or most) of those who are having these troubles use the Norton firewall. I don't use Norton firewall and I have no such problem whatsoever. I use Zone Alarm and can see everything I want to see. I do use Norton AV though.

If sombody wants to use Norton firewall, that's an individual choice. I can't afford to buy Norton Firewall just to find out what the problem is. I have combed over the scripts since this problem was reported and have found nothing that would cause it. There are many people here who know me pretty well, and if there was something there to fix they know I would fix it. PHP codes have been looked at, as have HTML codes generated by the scripts. There's nothing else to look at. The one thing in use here that I don't have access to is the sitemeter stats system. Since I can't see how those work I can't tell if they might be having an effect. So, you're welcome to your opinion, and I'm welcome to mine. I'd be interested to know, though, if somebody's having this problem and is not using Norton Firewall. Anybody?
Somebody kick me off the computer, will ya? Smile Smile
Jaz
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Inner circle
NJ, U.S.
6112 Posts

Profile of Jaz
Gene,
Maybe because this subject is persistant you could make it a sticky.
Might save you guys some work.
Dave Scribner
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Assistant Manager
Lake Hopatcong, NJ
5191 Posts

Profile of Dave Scribner
Stickies are a nice idea but not many members take the time to read them. The time saver would be we would just have to link to it each time instead of typing out the answer.
Where the magic begins
muzicman
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Special user
LaCenter, Wa
989 Posts

Profile of muzicman
Norton for me was worse than a virus. I am running XP Media edition and Norton came with my machine. After an auto-update in Norton, I was unable to view any news webpages. I got a message that said NORTON BLOCKED THIS SITE. I went to the utilities to unblock and it said I had to enter the admin passcode to make changes. I entered the passcode and it said it was invalid. I am the OWNER of my machine and I know the admin passcode. I use it all the time. I contacted Norton and they told me to contact my system admin. I am the system admin. I tried to shut down Norton and it prompted me for the passcode again. Grrrrrrr. I finally went to the registry and removed it from startup. I can't delete Norton, but I can keep it from running. I prefer Mcafee for Virus scans and the new Microsoft Antispyware tool. Since I have changed browsers to Mozilla Firefox I have not been plagued with adware, popups, or any malware. Norton is not for me!
Bizarrist
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Loyal user
The Man of Mystery
236 Posts

Profile of Bizarrist
When I had that problem I traced it back to Nortons Privacy settings. Since I've not actually logged into the Café for some time, my login was saved, a Norton update jacked up the graphics on this site only. After Logging out and Logging back in thus resetting my login cookie everything worked well. Others have noted this fix.

I hope this will get all those graphics working for you again.

Cheers,

S.W.
The Most Beautiful Experience We Can Have is the Mysterious.
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